Mercedes as Bedford and staff made a great experience for my latest car buying experience. Hugh was very helpful and patient through our initial conversations catering to my needs through phone, text and email whatever the situation demanded. Upon arrival and pick up the promised 1 hour of paperwork was met with Orlando who made it very easy to understand and no pressure. Skylar was fantastic in communicating the ins and out of my new vehicle and even followed up with a personal email and letting me know if I needed anything else do not hesitate to ask. Start to finish a great experience. Thanks to all
The staff at Mercedes- Benz of Bedford is as high quality as the cars they sell. From our salesman, Chad Marshall to Orlando in financing and their product concierge Skylar-who sat in the car with me and explained Everything, and was easily accessible for questions post delivery as well-everybody was just such a pleasure to work with. We couldnt be happier with our experience.
The sales experience was fine, but your finance department needs work. I recently bought out the lease on my 2015 Smart Cabriolet. I have tried to return this "Richard" persons phone call 4 times.
Your automated menu runs you around until you give up.
Anyway, I need the following items.
1. Copy of loan docs
2. Memorandum title
3. Acct # when and where to make payments
The same thing happened to me when I leased the vehicle. Maybe if I had purchased a more expensive vehicle some one would respond to me.
I will never darken their doorway again.
I am a proud new owner of a 2018 CLA Mercedes- Benz. Lionel did an excellent job providing great customer service. He was knowledgeable about each car and their features. He also did a great job in helping me find a car that was comfortable for me. Both in style and payment. Skylar was extremely helpful with showing me the features of the car and even helped me take my previous lease back, to the other car dealership. I left the dealership feeling confident in my decision and excited for my new lease. I would rate my overall experience as EXCELLENT.
Keeping the bar high is what best represents Mercedes Benz of Bedford.
I met with Mercedes Product Concierge Skylar S. Lippiatt,
who demonstrated all the features on my new car. She took the time and was extremely patient making sure I fully understood how each sometimes very complex technical element worked.
In addition, she was pleasant personally and made the demonstration a complete joy. She embodies the first class reputation that I have always thought Mercedes Benz stands for. I am happy that the bar remains high for Mercedes Benz and their representatives. In this particular case, Skylar is an exemplar part of their team.
My husband and I were looking for a new car. We visited many different dealers near Cleveland Ohio. We decided on a Mercedes-Benz and used the Bedford dealership. We could NOT have been happier with our service, the car, or the staff. They were wonderful; huge shout out to Mitch and Skylar. You two made the whole deal just a little better. Your professionalism, attention to details, and making the experience positive for the customer were just a few of the highlightsnot to mention the great laughs while orienting us to the new car and all the technological features:) Thanks again for the great experience!
Skylar was awesome! She helped me out over the phone . I left her a message, she returned my call promptly. Answered all my questions and explained patiently how to do what needed to be done. Mike Brzozowski
Skylar & Dave Klausner are so great to work with! I've been working with Dave for over 10 years now, and he has been amazing at finding me the best deal and getting me into the right car each time. Skylar was so helpful and personable, and she was very thorough on explaining all the new features of the car. They both have followed up with me numerous times to see how everything is going and are extremely responsive! Thanks to all!
Just leased my second Mercedes from Mercedes of Bedford. It was a wonderful experience from the moment I walked in, to the moment I drove away in my new 2017 E300. I love my new car, it is just what I wanted, and I truly appreciate the amazing people who helped with my selection. My salesman Mike Smith could not have been more accommodating , Skylar was wonderful and the financing was effortless because of Orlando! See you guys in 3 years!!
Great Experience !! I had the most awesome experience at Mercedes Benz of Bedford. Bought E300 4MATIC (Picture Attached). I want to express my big thanks to Dean, Michael and Skylar. They answered all my questions and I was very satisfied. Finance manager Richard also did a great job (Great Price). Definitely recommend this place for your car buying experience!
Everybody was very helpful, straightforward and receptive. I was approved within hours and found the perfect vehicle of my choice. Look for Mike Smith, he is your guy. Amazing experience overall!
Decided on a new car at the spur of the moment. Was very pleased with the service, attention and how everyone at Mercedes Bedford handled the situation when I got tired & overly testy during a long day.They handled everything with style & class. The assistance with
the electronics were important to me and Skylar took care of that, staying
patient and made sure I had understood the new, great features.
Thank you, best wishes to Skylar and Dean and the team at
Mercedes Bedford. Kristin P Demetriou
I worked with Mr. Crouch who sold us our car. First they listened to what we wanted. My husband told them what were were looking for. They were more than happy to help us find the car our 2017 GLC. We had gone to other Mercedes dealerships and our request fell on deaf ears.
Skylar was our tech-lady-guru. She helped me to understand the new advances , buttons and things. They both made it clear I could call with any questions. I love my car:) It rides so smooth. Its handling is superb.Perfect for a boomer like me, who does city driving.
I had an AMAZING experience when I purchased my new truck from Mercedes Benz of Bedford! From start to finish my salesman Mike Smith was professional and courteous. Guiding me all the way from the first test drive up until the time I signed my paperwork. When it was time for me to pick up my truck, Skylar was knowledgeable, throughout and shared in my excitement! I couldn't have hoped for a better experience that these two provided. If you're looking for a car, I highly recommend these two. They made my experience unforgettable! Thank you Mike and Skylar!
I had a wonderful experience at Mercedes-Benz of Bedford. My sales person was Mike Smith he was very patient and professional and made my experience with them a great one. I also had a wonderful experience with Skyler. She took her time and made sure that I was knowledgeable about the all of the features my new vehicle offered. Mike also showed me the fabulous features however it was late and I requested another lesson at a later time which is why I was connected to Skyler. I was able to come back in and Skyler made sure I was comfortable with my new features before I left her. The beautiful gift I received from Mike Smith was a welcome surprise and very thoughtful.