About
Location :
Added by Jopie, at 28 December 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
Add missing information
13 Reviews
-
16 December 2017
The car itself is great. I only have one issue, but it ended up being a big deal. The service was obviously 'wheeling and dealing'. They kept pushing for us to finance through one of their banks. Maybe corporate wants you to push that fiercely, but we weren't having it and having to reiterate that we would not budge in that regard will negate future business from us. They went so far as to try to talk us into circles to confuse us to get us to distrust our bank claiming 'they were just trying to understand' - so they could charge us the price they wanted and not the limit we were willing to pay. They undervalued my trade in to make up for it thinking we wouldn't notice; we will not be back and will recommend people choose a different location to buy a vehicle.
response / report this review -
12 December 2017
HIGHLY RECOMMEND!! I worked with Alex (Internet Sales MGR) who went above and beyond what any other dealership has ever been willing to do. I live hours away from the dealership, but they have a truck I was interested in. Considering the drive and the fact it would take an entire day to get there, purchase the truck, and get home; I had asked for extremely detailed pictures of the truck so I could make a good decision before scheduling an entire day for the task. She worked with her service team, put the truck on a lift, and got me pictures of the undercarriage and every single inch of the truck. She answered every question I had about the truck and was prompt. She even worked out narrowing down a purchase price for me, with consideration that nothing was in stone of course until she saw my trade and ran credit etc. Any other dealership just wants to get you in the doors so they can harass and bamboozle you into a sale. But Alex took the time to work with me and go well beyond what any other dealership has ever done for me before. I will -without a doubt- absolutely make a purchase here, and recommend that you do too!
response / report this review -
09 November 2017
Car buying with young kids in tow is not ideal, but Liberty Ford of Brunswick made it quick and painless. We appreciated how they acknowledged we wanted to be in and out by giving us the best deal right off the bat and expedited the paperwork. They were so kind, patient, and accommodating to our kids. They worked together as a team, got us the Explorer with the color and features we wanted within a day, and treated us so well overall. We will be loyal customers and highly recommend Liberty Ford of Brunswick to all of our friends and family!
response / report this review -
13 October 2017
First I will give the salesman four stars, easy and polite to work with.
BEWARE OF THE HIGH PRESSURE FINANCE GUY!!! 1st, they sneak the scotch guard protection on you. they treat the new cars when they come in and add it to the price of the car. If you do not want the service, tell them to find you a car without it.
2nd, he will talk blue in the face trying to sell you several extended service plans. when you tell him NO, he throws himself back in his chair with his arms out saying, "Why Not?" He tries to intimidate you.
If I was not with my son, I would of walked out and gone to another dealership.
AGAIN, BEWARE OF THE HIGH PRESSURE FINANCE GUY SELLING YOU SOMETHING YOU DO NOT WANT.response / report this review -
07 September 2017
The sale was very easy. The staff made it painless. I was bummed that the cars I wanted didn't make me excited. That's when the salesman, Brandon showed me the car of my dreams. He took his time and explained everything to me in detail. I came back the next day and drove off the lot even more excited. The car was perfect for our growing family and the price was great as well. I will recommend them to everyone I know. Thanks guys!
response / report this review -
02 September 2017
Salesman did decent job from Liberty Ford. However..
He left us alone for too long hanging on front desk apparently doing nothing visible from his desk. The whole process once pricing was agreed took too long.
Biggest disappointment was getting the car cleaned and detailed. We sent it back once after it was supposedly finished. Then salesman offered to to have it redone again but enough is enough.
Car drives as expected. Very smooth and positive. Will be bringing it back to have drivers seat looked at. May have a QC issue or a very large driver before me.
Thanks for the forum.response / report this review -
27 August 2017
I was in need of a new car and just happened to receive a call from Austin Double. He was so fantastic. He showed me what I was looking for but also showed me some comparable models to help me make a more informed decision. From start to finish my experience was quick efficient and pleasant. Everyone was courteous and pleasant. I knew my car before I left and had a wonderful relaxed drive home in my new Escape. I LOVE MY CAR😍💕❤️
response / report this review -
06 August 2017
We drove nearly 100 miles to Liberty and were so thankful we did! Austin was the perfect salesman: knowledgeable, helpful, and patient. He planned an easy route for our test drive and assisted in negotiations when we decided to purchase a Ford Edge for our teenage daughter. We received the title in plenty of time and love our Edge. Thank you, Austin and Liberty!
response / report this review -
05 May 2017
I had a great experience at Ford of Brunswick. Uriah my sale person was the best I could ask for. He helped me get into a better car then the one I wanted for a better price! Also the finance manager steve! He pulled strings I didn't even think he could reach with my situation, but they went above and beyond! I love my car and would tell everyone to go there if they need a car!!
response / report this review -
02 May 2017
I've had my Escape serviced by Liberty since I've owned it. Dana has been my service adviser and has always been very professional, friendly and keeps her well informed. This visit was for a warranty issue and the car was returned as promised.
response / report this review -
26 April 2017
I lease a 2016 Ford Escape Titanium and I have had problems with it not starting. I had taken it to another dealer who told me it was fine and although I was not charged, the problem wasn't fixed either.
The next time it happened, I took it to Liberty Ford Brunswick. Sure enough, as soon as it was towed there, the problem had mysteriously resolved. Instead of just sending me home, however, the mechanic at Liberty kept the car overnight and he was able to experience the problem. He put a new battery in but he continued to do more checking to see if anything else was wrong. Sure enough, he was finally able to find a short under the carpeting and that was repaired without charge to me!
I have been very impressed by the way Liberty treats it's customers. While I leased at another dealership, as soon as my lease is up in another year, I will be leasing from Liberty Ford in Brunswick!response / report this review -
15 January 2017
I went up to trade my car in and Joe was great. He was very patient and helpful. Steve in financing was the best. I had a few issues as I was under the assumption I was buying a different version of the car they thought I was buying. He made the whole process easy and he was so patient. I know I was a pain in the ass to him but he handled it very well and nicely. I highly recommend buying there!!!!
response / report this review -
04 January 2017
The buying experience was very good. The salesman, Rick, was nice. I was a bit surprised at the condition of the cars interior. Whoever cleaned them up did not do a great job. First car I drove had a dent on the front bumper. When I pointed it out, I was told that the entire front clip would need to be replaced in order to fix it. Seemed far-fetched to fix a minor dent. BS? Not sure. But the car was priced lower, so it was appropriate. Wish Rick would have just said, yes, we know. We chose not to fix it and keep the price lower. The second car still had some cleanliness issues, but was EXACTLY what I wanted and only about $700. Deal done. All-in-all a good experience. I got what I wanted for what I felt was a fair price.
response / report this review
