High payments for cars that aren't worth it. I signed four different contracts in less than a month. Monthly payment amount was higher on contract than what they quoted me. Took away my GAP coverage thinking that I wouldn't notice. Had car a month and headlight is already out. Tire making noise. I would not recommend them to anyone. Ever.
Liz does an outstanding job taking care of customers an John C, Made us an awesome deal on a 2015 Chrysler Town an Country Touring L, Mini Van..
Great experience from when I first bought my vehicle , to all the service work I have done. Curtious and professional care. Excellent dealership
They have worked on both my trucks, chevy and ford, and I have had great service every time!
Cars look nice but that’s about it I’ve had my 2011 Ford Fusion not even 5 months had to get new battery TRANSMISSION yes transmission replaced and now I can’t open my door from the inside or lock it. I didn’t even have this much trouble out of my 2003 . I’m really not happy with how my service with this company has gone.
Michael Hoover is the best service guy I’ve ever dealt with at a Ford. I drove 4 hours from my new location just to have him look at my car when I felt that the Ford in my new town was cheating me, and he was kind enough to listen to my concerns and do a full check on my car. He sincerely cared and was as frustrated as I was that I had such a bad experience at the other location, and his honesty about the condition of my vehicle was much appreciated, especially after getting the run around with the other place. They just wanted money; he wanted a satisfied customer. Thanks so much Mike!
Quick and efficient service , been conning here for years and never had a complaint
Wonderful dealership !!
Elizabeth Eager is on it !!! Turned in our lease truck on Friday June 30, 2017. Drove home another new truck and we were not happy with it ! I text Elizabeth at 5:10 am and had a response at 6:20 am ! Told her we did not want the truck and her response was,"I will get on it right away because we want you happy !!
She started searching for the truck we wanted and found it within the hour !! It came in from Washington Pennsylvania on Monday and we drove to Alliance and drove it home !!
Never had a dealer handle anything in such a timely manner !! Liz was by far the best salesman we have EVER dealt with in 40 years !! I RECOMMEND LIZ EAGEN AT MONTROSE FORD IN ALLIANCE, OHIO AS BEST SALESMAN! ! SHE IS LIKE A FAMILY MEMBER TO US . GREAT PERSONALITY, KIND SOFT SPOKEN WITH A GOOD HEART !!
THANK YOU LIZ FOR EVERYTHING !!!!!!
I had to get an oil change and a checkup. That was fastest service I have ever gotten at Montrose!!
Giving this company any stars in an insult to the star! Had my girlfriend take our 2014 Ford Escape in to be looked at due to a transmission fault alarm. I had her take it in since I was out of town for work. They talked to her like she was a child and basically treated her like she didn't know a thing. After telling them in detail what happened they came back with several off the wall responses that did not have anything to do with the issue! Once I called they gave me a completely different story! She asked for a rental car and told them she would be there to pick it up before 3 pm. she arrived at the dealership at approx. 245 and still had to wait despite giving them over an hour and a half to get one before she got there! Fast forward to Tuesday am and she gets a call saying the issue was fixed and she could pick up the car. They found the issue it was nothing really and its all set! Pick it up drive less than 20 miles and alarm again goes off! Call dealership and tell them what happened they beg to bring it back in! Yeah heck no! Do some research on our own to find out our car can send a "health report" to my email. Set it up get report instant alarm! Schedule appointment to have it looked at again with another Ford garage. She drops it off 20 mins later has a rental car and is told by service department that the solenoid needs fixed they will need to fix the transmission! Which by the way was and is still under warranty!! Never ever will I recommend Montrose Ford to anyone nor will I go back!
And thank you for leaving grease and greasy hand prints all over the drivers side door and handle! Goes to show the lack of respect this business has for their customers!
Go down the road to the Chevy dealership trust me u will be much happier then u would with this Ford dealership OMG this is the worst dealership I have ever seen. Save ur money and time go somewhere else. Just ask me I'll tell u about all the problems I've had with them.
I had been looking for a new vehicle for quite a while. While searching on AutoTrader, I found a wonderful used Town & Country. After setting up an appointment with Tara, I test drove it. 2 days later I drove it home. Tara and the finance manager were a great help. THANK YOU!!
Bought my Oxford White 16 Focus ST from Mike Sabatine. Dealt with him over the phone before I stepped foot in the dealership. I can say Mike is a stand up guy and a man of his word. Everything he quoted me over the phone was the same when I arrived at the dealership. Made an excellent deal for the new car and my trade in. Mike is a no BS kind of salesman which I like. The dealership was spotless and very clean, everyone I dealt with was professional and courteous. They even offered coffee and drinks as I waited to sign paperwork. Easy in and out process. Thank you Montrose Ford, and a special thanks to Mike.