Name: Massey Cadillac - North Orlando
Address: 4241 N John Young Pkwy, Orlando, FL 32804, USA, US
Telephone: +1 407-299-6161

Massey Cadillac - North Orlando is a car dealer, located at 4241 N John Young Pkwy, Orlando, FL 32804, USA. They can be contacted via phone at +1 407-299-6161, visit their website www.masseycadillacnorth.com for more detailed information.

Location :

4241 N John Young Pkwy, Orlando, FL 32804, USA

Contacts :

Added by Jopie, at 26 January 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Angela B Hardy

24 December 2017

I did not purchase a car here, but I did get my Nissan fixed here at the Collision center. They kept me informed every step of the way and I never had to call and ask questions. I would definitely get my car serviced here againNO DOUBT.
Kimberly Johnson

13 December 2017

Chris Blair was a wonderful to work with on choosing my new Cadillac. He was informative, patient and very professional! His service after the sale has also been exemplary! I would highly recommend Chris Blair if you are in the market for a new car!

I also cannot fail to mention Billy Hann and Melinda Canter were also a pleasure to work with!
Gina Anderson

29 November 2017

I have visited this location several times. First, to meet with Mr. James Stein who was pleasant and talkative, but lacked follow-up. My most recent visit on November 22, 2017, I met Mr. Roosevelt Hayes. Initially, Mr. Hayes was nice when we met outside, but once I entered the building I was truly disappointed in his lack of client skills and basic decorum. I expressed my concerns about James and needed a much better experience. Mr. Hayes stated loudly (for everyone to hear) “I am nothing like James Stein. Don’t put me in the same box as James Stein.” He must have said that at least three times. I told him I was pressed for time because of the holiday, but gave him the vehicle details I wanted. He showed me cars online and began to explain how he has over 25 years in the business, has access to several locations and is nothing like James. While showing me the vehicles online he took a phone call in the middle of our discussion. I asked him to print the options to the vehicle and he asked me why? For what? I said I want to compare them to the cars I’m seeing online. He said I don’t care what’s online. We are not online dealers. I asked, what’s the best price for the vehicle? He stated what do you mean? We don’t negotiate our prices what you see is what you get. He then turned to two of his coworkers at the front desk and asked “hey do we negotiate?” “You better tell her we don’t do that here.” I told him if I am going to spend almost 50K I want to see the options. He said okay I will look around and let you know. This dejected and deplorable behavior is why Dealers have a negative reputation. I have bought four cars in my lifetime and I have never witnessed such poor service. I may have paid too much, but I was treated with respect and not yelled at like I am in a debate with Stephen A. Smith or Shannon Sharpe! I strongly believe if I was a man he would not have pull this stunt and loud talked me in front of everyone. If I could not afford the car, I would not have come in. These are Cadillacs not Aston Martins. Please behave accordingly.
Annette Blanchard

10 November 2017

I m am happy to say that my issue was handled in a very professional manner and resolved in a short time. I only wish I could give them 10 stars. Great service from all at Massey Cadillac North. Happy to say I will continue to be a customer.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Angela Baragona

17 October 2017

Shawn in the service dept was a delight to work with. Handled all my needs and concerns professionally and in a timely manner. This was my first experience using Massey's service department and I was very impressed. Looking forward to working with Shawn and Massey more in the future.
Don Sullivan

15 October 2017

Never had a bad experience here. Rick in service goes out of his way to help when I come in for service. Even gave me a ride to work one time as I was running late. Roosevelt in sales and Mike in parts. All of them are very helpful. I would give 10 stars if I could.
Larry Dority

12 October 2017

I love this Massey Cadillac location! This dealership location is clean, welcoming, and provide excellent service by delivering nothing less than outstanding customer satisfaction. My experience with Billy Han (sales mgr), Bert, and Jack (collision) has been exceptional. My compliments also go out to Mr. Bill Hull, thank so much for your assistance with the purchase of my ATS at Massey Cadillac. I will continue bringing in both my Cadillac's for service as well as future purchases. However, the most significant person that ensures that great customer service is Mr. Billy Waddle. Through this process, Troy is given the opportunity to deliver that same process, excellent customer service!
Tech/Ex Hultquist

23 September 2017

My wife gets her car serviced at this dealership for the last four years. I tried talking to someone in service today because every time lately she's getting her car serviced they are recommending services that are over $1000. Tried talking to a gentleman in the service department today about my issues however, he was the most disrespectful and condescending person I have ever talked to in a customer service related issue. He obviously did not value our business and didn't value my opinion on what was going on. Then wanted to check a simple item they did on my wife's car which was a dirty air filter. They proceeded to charge me $60 for a $20 air filter and I found a cigarette butt in the well where the air filter is installed. (Have a picture of it). Very unprofessional
Tried then to talk the service manager and then placed another call to the general manager and none of them were available. Then when my wife was picking up her car from service today the gentleman I talked to gave my wife a extreme cold shoulder and basically ignored her. Absolutely unprofessional and very immature. I am extremely disappointed in this dealership
KeAusha Jordan

27 June 2017

Bay far the best dealership. The staff is on top of everything. Terry, Jerry and Bill have made my experience exceptional. No matter what time of day they had a great attitude. My ATS was in a car accident and Terry walked me through the whole process. The team fixed my car in a timely manner and kept me up to date as well. I have been to a lot of dealerships but Massey Cadillac North has been by far the best.. when I upgrade I know where I will be going. THANK YOU GUYS!
Salvatore Marco

04 June 2017

Beware of this dealership they would lie to you and just tell you what you want to hear just to sell you a car if you could go there with a child they would take full advantage of that like it did to me they know my granddaughter was fussing and I had to get out of there the finance lady Melinda made me think she was giving me the right deal told me to sign sign sign and I did like a fool after another dealership told me the payments would be $50 less a month and she heard that because I had them on speakerphone and she hung up on them this is the worst experience I ever had a dealership I will never recommend anybody or go back to that dealership to purchase another vehicle my vehicle had a few problems when I bought it and as of today they still have not fixed it they also lost a pair of my prescription sunglasses and now they refused to replace them and on a brand new car they took Parts out of another loaner car and put into mine that is so wrong they were supposed to put a brand new part in and they did not and the service advisor told me they did that return my car to me dirty inside and out and with no gas I now have GMC involved in this. At this point I do not know what to say about Massey Cadillac this is my third vehicle I will be buying from them and I would never ever go back there again so please beware of this dealership when you call them to tell him what's going on they won't return your phone call if they send you right to voicemail because they don't know what to say now they know what they did was wrong this is not a family-friendly dealership please do not make the same mistake I did and buy a vehicle from them.
Justin Moran

02 June 2017

Great service. Drew in service department went above and beyond to make sure getting our car serviced was as stress free as possible!
Debbie Briggs

02 May 2017

Most times I am greeting by a friendly tech; however, my last visit was not so nice. I understand it was busy & I did not have an appointment, but the tech did not have to be so abrupt! I was willing to wait.
Laura Vollmann

18 April 2017

This is a great place to go! I just had my Cadillac repaired on Easter weekend as it was towed in late Friday night and a major repair was finished by Saturday morning. They even arranged a rental car. I have had several repairs done here and the price has been fair, quality excellent and staff very professional. When the car died on I-4 the only place I could think of that I trusted in Orlando was Massey! Thank you for getting me back on the road and making it as painless as possible.
Taj Cadet

02 February 2017

The salesman I worked with was great. Very friendly and not pushy. Made sure I was getting exactly what I wanted. The dealership on the other hand could use some work with customer service. First time my wife and I visited the dealership we were practically ignored. After over 20mins w/o being acknowledged we finally had to ask to speak to a salesperson. Environment isn't friendly nor welcoming. If it wasn't for Corey (Our salesperson) I would definitely have taken my business elsewhere.