My family just recently had to make the devastating decision to send our 14 year old, beloved 'puppy' on her journey over the Rainbow Bridge. While the decision itself was tough enough, thinking about how traumatizing bringing her to the hospital would be on our nervous girl was excruciating. We knew we could not allow her final moments to be spent that way. Upon discussing our concerns with Dr. Michelle Bombard, she immediately calmed our fears, and told us that they would come to us, no problem. We have always had great experiences and interactions with all the staff members, but we will forever be grateful to the two women that showed up at our door that morning. Dr. Michelle Bombard and Jean were kind, and quiet, and gentle. They got right down on the floor, took the time to check our 'puppy' over, to speak with us, and to finally assure us that there really was no other choice to be madeit was time. To hear from a professional that our decision was (unfortunately) the right one will forever be a little salve on our broken hearts. Malta Animal Hospital allowed our precious little girl to remain in the comfort of her own home, surrounded by her humans, and in the loving arms of her best friend. Thank you Dr. Bombard and Jean for your compassion. How lucky are all the pet parents that choose to bring their fur babies to you.
We had an emergency allergic reaction with our dog 10 minutes before they closed and although they had never seen her before they told us to come right in. The staff and Dr were AMAZING and gave her the BEST care!
Went for a second opinion. They are so busy and have different staff members attending details that they forgot several issues, including a simple chip insertion that was requested on two different visits. (Too many "cooks in the kitchen will spoil the broth".) Nothing was resolved, but repeating everything the original vet did at 4 times the cost. The experience only left a costly impression.
The entire staff is kind and attentive. The veterinarians actually spend time with you (like an hour!) and patiently answer your questions. My only regret is not finding them sooner.
Always a pleasure going to the vet! We just got our first puppy over Christmas and have had nothing but wonderful experiences every visit. The doctors really take their time to answer questions and my dog loves going there every time. Exceptional team and care!
The Malta Animal Hospital staff is outstanding! They are dedicated, knowledgeable and professional. I have been bringing my 3 1/2 year mini schnauzer there since she was a puppy. We always feel welcome. The staff is very caring and takes the time to know what brings us in for a visit. They always go above and beyond. Always! They are very responsive and communicative. They reach out to you after your visit to see how the recommended treatments are working. I highly recommend the Malta Animal Hospital for your pet’s care and boarding.
They are always so friendly and professional. Not just a job for them, but a passion.
The best vet I've ever been to. The receptionist, Peggy, such an amazingly kind hearted lady. Very helpful and all of the staff is so caring. You can tell they love their jobs and really care about your animals. Joann the tech is great and so is the vet, Dr Jake. Top notch professionals here. Recommended to everyone I know.
My experiences with Malta Animal Hospital, including the most recent, have been outstanding. I began bringing my cats here after I moved to NY in early 2014. All of the staff are caring and knowledgeable and appointment times are readily available and flexible. I love that the client services staff and technicians recognize me and my cats. Dr. Jake Zaidel in particular managed care for one of our cats through an extended illness, up to and including helping him pass on peacefully in an emergency euthanasia just yesterday. Dr. Jake is a great people person too, and handled my husband and I very well during this trying time. We will definitely continue to bring our other cat, and any future pets, to Malta Animal Hospital.
Can't say enough about how wonderful they are. All of the vets at the practice are amazing- spend plenty of time answering questions. I'm a new dog owner so I especially appreciate the extra care and time. The front end staff goes over and above and has made a point of connecting with both me and my puppy! Highly recommend!
We have been visiting Malta Animal Hospital for quiet some time now, both of our kitties are patients. Our youngest, has just had his neuter today and he did wonderful! My husband and I are very impressed with the Doctors and the Team at Malta Animal Hospital. They have went an extra mile to make sure that Tyson was well taken care of! I have received follow up phone calls from both Dr. Bombard and Dr. Zaidel whenever I had a question. They were both very thorough and comprehensive in their treatment, which we appreciate very much! The team truly cares for the furry patients which was evident the moment we stepped inside the clinic. We have received a very thorough report for Tyson post his surgery, even his post-anesthesia photo was in the report! The type of care that we have received at Malta Animal Hospital is truly superb and we would recommend this practice to Everyone!