About
Location :
Added by Jopie, at 30 September 2016
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Gallery
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11 Reviews
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02 December 2017
Mace has the worst service department in Terre Haute!! They told my step daughter if you don’t like the service go somewhere else! They don’t care! Go to dorsett in marshal or bob Bowen in Brazil
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29 November 2017
You are required to schedule a diagnostic appointment even if you tell them exactly what service you want. I went to another Ford dealer, they were very happy to do my service without the extra charge. Don’t think I will be back.
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19 November 2017
If you are looking to buy a new car without the BS or having car trouble Mace Ford is your place! With a very friendly staff and great mechanics Mace Ford can meet all your car needs.
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02 October 2017
Great customer service and friendly quality
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17 August 2017
The service dept was wonderful. We were on our way to see our nephew graduate Basic Training at Fort Leonard Wood when we had car trouble. The service girl was so helpful and the service dept had us fixed (recall) and in our way in less than an hour! Can't say enough about the Service Dept!!!!
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18 July 2017
Could not be happier with Buck and everyone else at Mace. Great price, no BS, brought me exactly what I asked for and we shook hands within an hour. Financing staff dealt with some hiccups professionally and treated me well throughout. Thanks so much, I'll be back for sure!
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28 April 2017
Very accommodating staff, always treated fairly, and the staff has gone out of the way numerous times.
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15 April 2017
Purchased a new Ford from Mace in 2013. Very pleased with the level of service from sales and service staff both during and after buying the vehicle.
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19 February 2017
Nice laid back staff. Easy to do business with.
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16 December 2016
I dealt with Connie in the parts department. I ordered a new key for my 2013 Focus ST (it took 3 weeks to come in when I was told it would take ~3 days) and when I went to go try it out on my door it wouldn't turn. I looked at the bag it came in and it had the incorrect VIN number on it. I returned the key and got a voicemail from Connie a few hours later asking me to come back in and make sure it is the wrong key. I called her back and asked how it was possible that it was the right key given the wrong VIN was on the bag the key. After I asked that she screamed at me on the phone, I couldn't even believe the customer service at this dealership. I will never deal with Connie or the rest of Mace Ford ever again. Absolutely awful service.
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07 October 2016
Terrible customer service. First walked into the service department, I was unable to tell who were customers were and who worked there. Apparently the workers wear street clothes, not uniforms. The individual who helped me seemed distracted and uninterested. He was not concerned with my issues at all. I asked for the oil to be changed and to look into a noise coming from the engine, they said alright. When I came back the oil had in fact been changed. However they claimed not to have heard a noise coming from the engine (it was a pulley squealing). But on top of the price for the oil change I had a $80 "diagnostic" fee to look into the noise. When this issue was brought up to look into a noise for $80 and then not hear anything, they claimed it was plainly posted that there was a sign with this fee stated. However when looking for this sign, it was not found. I will not be going back.
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