I love that you can sign up for monthly massages without the year long commitment that Massage Envy requires. And I've enjoyed the massage therapists and the massages more.
My mom scheduled 2 massage appointments on the same day, one for me, and one for her. One was at 11:00 and the other at three. She had a family emergency come up and called in to cancel her appointment at 3:00. The next day I went in for my massage which was the 11:00 appointment. I drove 20 minutes to get there, waited in line, then was informed that they didn't have an appointment for me. I told them what had happened and the woman at the front desk informed me that whomever took the cancellation cancelled both appointments instead of just hers. They were fully booked, except for 30-minute appointments, mine was 75 minutes. They didn't try to rebook me, or offer anything for my trouble. It was incredibly disappointing to have your hopes up for a much needed massage-therapy session only to find out after wasting a lot of time that somebody messed up and it isn't going to happen. Those sort of mistakes are easily avoidable and every effort should be made to correct them as quickly as possible. The woman at the counter was friendly and kind. But nobody took any responsibility or did anything to try to make up for the snafu. I'm so bummed.
If you want/need periodic massages, sign up for a monthly plan.
Let them know what type of massage you are looking for, ex. sports massage, and they will connect you with the right person.
The 90 minute is worth the additional charge!
I get at least one massage at La Vida Massage each month. Very happy with the service here. If you want the best massage and experience of your life by a true gifted healer ask for Jennifer. You have my word you will be absolutely delighted.
I just received a massage from Kevin, he and the staff were very polite As was the masseuse. I informed the staff I suffer from RLS so they could google it if needed. The masseuse was polite but I asked him to be more gentle as he was hurting me and if he could massage slower and more gently so I could relax.. He replied with," sorry it's my rhythm". I was ready for the massage to just end so when he checked in with me again I requested the same thing, please just don't work so hard, slow down, softer He replied with the same," it's just my rhythm". He completes ignored my needs and I'm sore, itchy from lack of lotion and am extremely disappointed especially since I was a member at the Fayetteville Ar location for 2 years and received up to 3, 2 hour massages a week. I told the receptionist and she looked at me awkwardly and said sorry. Very unfortunate. I don't think it's asking very much to do as La Vida advertises and personalize massages to your liking if instead you leave upset, in pain and clearly uncared for in anyway.
I did receive a call from the owner after she read my review and she offered me $10 off to give them another try. I think I should've received a free massage off or full discount. $10 off? Insulting.
I love LaVida Massage. They have great front desk staff and amazing therapists. Everyone here tries to give the best service they can and it shows. From the moment you walk in to the moment your therapist walks you out! I highly recommend any of the Sara's at this place.
My wife got about 6 massages at LaVida and had to cancel the last on very short notice. You would think after having been a regular client the owner would be lenient on their policy, but my wife was charged anyway. The owner can be nice, but she is strict and doesn't appear to value regular clients above policy. My wife has since had several massages at another spa. I am a business owner myself and I would never lose a regular client to a policy riff. The massage therapists are not paid well because of the high overhead to such a large corporation and therefore turnover is high. It's not easy finding a therapist that you will like, and if you do, chances are they will quit soon enough. The same goes for Massage Envy. These two places are good for convenience because they are larger spas with more staff, but they are not great on quality. Utilize them if you have to, or find a small local spa with better therapists who are happy at where they work.