No hair nets handling unsanitary things like rubbing nose running hands with handling gloves through hair several times then handling gloves the manager needs to send observation people to watch his untrained help I Know they are young no excuse for health training unbelievably
On 11/19/2017 at approximately 8:45 pm my daughter and I visited this location. The manager was mopping the floor at the side entrance and there was no Wet Floor sign at the door. As we carefully tipped across the floor, she looked up at us with a look of disgust, and continued to mop. Once we reached the counter, another employee was there, and she didn't greet us either. One other employee finally came over. I explained to her I received an offer on the Krispy Kreme app stating if I redeemed points from 11/19-11/21 I would receive a Bonus offer for a $4.99 Original Glazed Dozen next week. The other employee that didn't greet us initially acted as if the offer wasn't valid, and walked away. The employee assisting us stated she would try to see how it worked.
The manager finally came up and told me that they don't have anything to do with the apps offers and they don't honor anything like this. This promotion is connected to the Panther's Scored! Promotion; I'm sure the Carolina Panthers Organization would be thrilled to know Krispy Kreme is telling customers they won't honor their app offers!
I have earned enough points to redeem a dozen of doughnuts of any kind, and wanted to use them to purchase a dozen birthday cake doughnuts. They were advertising it but did not have any available at the window nor in the main case. I was forced to use the redemption for glazed only. I asked for the name of the general manager. The manager gave me the name, smiled, and walked away. She didn't apologize or anything.
The young lady that helped us was really friendly. As we were leaving, a Latino couple came in. The manager smiled, greeted them, and told them the doughnuts were so good, they would melt in their mouths, so this shows she does know how to treat people in a humane manner. Unfortunately she chose not to do so in our case.
As the wife of a disabled Gulf War Veteran, it's unfortunate, my daughter and I were subjected to such poor unprofessional service. Krispy Kreme solicited the support of the community to support the food bank, without our support, your doors would be closed, and the employees wouldn't have jobs.
Horrible customer service at the drive thru window
My personal experience with Krispy Kreme is everything is Great doughnuts are Tasty the Coffee is Awesome and the chillers are off the Chain!
On the day of buy a dozen get a dozen glaze for .80 cents the customer service was horrible! Krispy Kreme is the only type of doughnut I eat. But they did not handle the customers appropriately. I waited in line for 45 mins. They did not have any glaze available then the wait for the glaze was going to be another hour and 45 mins. THAT IS CRAZY! I could not wait another hour and 45 mins, I do work like they do. I called and spoke with someone who said I couldn't come and pick up the doughnuts AFTER I already paid for them!!!!!!! I later called back to speak with the manager and the phone was giving me a busy signal (someone took the phone off the hook). Overall experience was awful! And I still do not have my glaze doughnuts.
THE BEST OF THE BEST DOUGHNUTS AND COFFEE. THE EMPLOYEES ARE ALWAYS SO HAPPY AND SO NICE. I LOVE KRISPY KREME!
Crispy kreme started from this city.. You can see how they make doughnuts.. Enjoy very fresh taste
Salisbury, NC.It's pretty bad when you go to buy a dozen of assorted donuts and this giving away of a supposed dozen of donuts for $3.99 since the Carolina Panthers won takes priority over other customers. That's fine the problem is the abuse of the dozens of donuts that people are taking for $3.99 per person is ridiculous let alone the 1 hour 15 min. wait time inside not to mention the crazy traffic problems it causes for the surrounding businesses. A one dozen limit needs to be put into place per family with the family's address entered into the system. This should solve the both problems at one time.
Doesn't deserve any stars. Went in to Krispy Kreme in Lone Tree, Colorado today just dying for the original Krispy Kreme donuts. Had someone with me that had never had one and kept bragging about how wonderful they were. Would you believe they didn't have any of the original donuts and would not have any more until 1-1/2 hours later. Can you believe that???? I thought that's what they were known for!!!
Well, last October (2015), I walked in to the Krispy Kreme on Andresen in Vancouver, WA & slipped & fell due to a water drenched floor (that had been mopped 2-3 hours prior). An employee witnessed the incident plus its on video tape. CHUBB Insurance (the agent handling the claim, who, by the way, made me feel bullied & victimized) insulted me with a $200 offer regarding the incident. I fell on THEIR water drenched floor. Period. End of story. I shouldn't have to do this & do that, get this & get that, send this or fax that, for them. I shouldn't be threatened to allow them access to my medical records or send them proof of this or that or the claim file will be closed in 30 days. Hello? Krispy Kreme? I slipped & fell on YOUR floor!