The work they do is very good. I trust my rugs to them every year for the past 20 years. I recommend them to all my friends.
Amazing staff and service, not to mention great pricing on cleaning!
I have used Koshgarian for years and had always been pleased with their work. Although I recently brought in 8 cushions from porch furniture. When I picked the cushions up they were in hefty bags, my mistake that I didn't open them up to check them, and disappointing the staff did not say anything to me, but 1 cushion was a completely different color and had faded. I called the store as soon as I got home, and was told to bring the cushion back in for them to see. I brought the cushion back in, was told the owner would look at it and call me. I waited over 2 weeks with no response from them at all. I went back in and was told the manager wasn't there. I spoke to someone who was showing me a picture of the cushion when it was originally brought in, they were trying to tell me it was more faded then the others, I couldn't see a big difference. I'm not an unreasonable person and understand if a cushion had faded a bit but it doesn't explain the entire cushion being a different color, the other side of the cushion that was face down and all around the side that would be against the chair and not in the sun at all. Plus the fact that none of the other cushions faded from the sun??? They were all in the same room with the same amount of sunlight and the back cushion on the same chair was fine!!
I'm so disappointed in their lack of a response, I din't expect them to give me new cushions but I would expect them to address the issue and maybe refund the cleaning cost!
Check their work before you leave their store and maybe think twice of a company who does not address customers concerns!
They accommodated my tight schedule and came the next day which was great and the price was reasonable. The rugs look generally pretty good. There were a few spots in high traffic areas that we thought could have been taken care of a better. We did call back to report this the day after the cleaning but was never given a call back which was disappointing from customer service responsiveness. We were able to take care of the few spots ourselves and the rugs look pretty good. I would use Koshgarian again but would qualify over the phone to make sure key spots are taken care of and will expect a prompt response back the next day if they are not.
Outstanding Carpet Cleaning! I've had an antique rug cleaned and they did an amazing job cleaning it! I just had Koshgarian clean my carpet runner on my stairs & hallway. They made my carpet brand new. Excellent customer service too!
We were very pleased with the results of our carpet cleaning from Koshgarian Rug Cleaners. We recently moved to Naperville and we wanted the carpets cleaned to remove dirt and pet stains. Jesus and his team did a great job. They were professional, thorough and timely. The price was reasonable and the carpets look great!
Koshgarian always does a great job. They are very professional and my carpet looks great. They especially did a great job on the stairs.
My husband and I are very pleased with the work done by Kosgarian. We had the carpet cleaned in 4 rooms, 2 sets of stairs and dry cleaned furniture in the living room. In addition, they cleaned (twice) the oak floors in the enrtry and kitchen. We received the fall discounts on all the projects. The men were very efficient and professional. We would definitely use them again.
Excellent job!! Prompt, professional and efficient service. Your employees that did the work were great and represent you well. Thank you for the superior service!!
Koshgarian did a terrific job of cleaning our carpet, wood floors, area rug, and upholstered furniture. The technicians were professional, efficient and friendly. We are very pleased and will definitely recommend them and use them again!
I was very satisfied with the quality of work. I was extremely pleased with the price. The technician, James, who performed the work at my house was very professional and did an amazing job. I would not hesitate to use Koshgarian again and I will certainly recommend them to my clients, family, friends, and neighbors.
Koshgarian always does a great job on my carpets -- especially so this time. All stains gone, workers very professional and hard working. Once again you lived up to my expectations!! Thank you.
We have used Koshgarian Rug Cleaners for several years. The crew is always friendly, professional and respectful of our property. The carpeting looks great when they are finished.
I have used Koshgarian Cleaners for many years with medium satisfaction. I stopped taking an antique Kerman there as I thought the colors had run while at Koshgarian. Most recently I mistakenly took 2 older Turkish silk rugs - from the bizarre in Istanbul 30 years ago. Both were beautiful but one was truly a work of art. I asked them carefully if they knew how to clean such things and they assured me they did. Unfortunately they are all but ruined. They were reduced from valuable artwork almost to rags. Their value and most of the beauty is gone. They scraped away the rich silken surface. The damage was immediately obvious. Of course they insisted this had nothing to do with this and summarily asked me to leave. So, for industrial cleaning they do well. But if you love your beautiful woolen/silk art on the floor find a better place. Greg Cowell
Very positive experience, very friendly staff and completed a through cleaning of the couch. Best clean service yet on the couch.
On time, professional, tidy and a quality job. Completed a basement, stairs and a couch with 10 cushions
Outstanding service, as always! Koshgarian always takes great care of my home. Polite and friendly staff, super attitudes all the way around and quality care of my carpeting and furniture.
I don't use anyone else to clean my carpeting. Highly recommend.
We have been using Koshgarian's residential services for years. This most recent appointment had a glitch so we called to see what could be done to resolve it. Steve was fantastic and scheduled a follow-up service call for the very next day. That kind of service will keep us as loyal customers for years to come.