I love kohl's. I found the perfect pair of jeans for like $5. So many great finds there for really low prices.
My visits to this Kohl's are usually pleasant, and that was the case today. I was shopping for a new pair of jeans. Kohl's has a decent selection of junior's jeans. Unfortunately today, there were some sizes and styles of jeans missing, and the jeans' sizes and styles were a bit jumbled up - I attributed this more to the fact that it's near Christmas and there were a lot of messy customers in the store. In any case, I did find what I was looking for.
I use a wheelchair, and Kohl's has accessible changing rooms. In fact, even the non-accessible fitting rooms fit my wheelchair when I'm alone. The accessible fitting rooms have plenty of room for my wheelchair and, if someone needs it, someone else in the room to help. Kohl's fitting rooms are far superior to most retail fitting rooms.
The cashier was pleasant and helpful. The jeans rang up for the wrong amount and the cashier, nor the employee who checked the price seemed put out.
The only reason Kohl's is not getting 5 stars is because the clothing racks in all departments are placed rather close to one another, and they make it difficult to get through in a wheelchair (and I'm sure also with a walker). There are some racks I cannot pass between at all. Add to that other customers blocking passages, and all departments become maze-like and frustrating. If I didn't have to fight to navigate around the junior's department, I would have given 5 stars.
Came here for a winter coat for my 10 year old son. The selection of styles/colors seemed very limited and this was a fully stocked section. One brand of coat, retail for $70, had poor workmanship at the seams, stitching was coming undone. I ended up getting his coat elsewhere.
Never will I shop at KOHL's .. Last year I tried ordering ONLINE some diamond earrings for the wife as a Christmas present. It was only online. not in the store. 3 times I tried and the order would go thruthen 30 seconds later something would cancel it. Even called C.S. for help. Same results. Their computer system said my card is unaccepted as it is from Holland. I live in SE Michigan my CU here to. I said, please ship them to the store and I will pay for them there. They saidtoo bad. can't do it. They wouldn't even try and figure a way of helping me.
Usually, this is the Kohl's location where I shop. I decided to use the "pick up in store" option on an online purchase I made last night. I was the second person in line for online pick up. Unfortunately, after waiting for 15 minutes, I couldn't wait any longer and was unable to pick up my purchase. Honestly, I could have gotten the items off the shelf myself much more quickly. I called customer service on my way home. While the person on the other end was pleasant, I was given no reassurance that this wouldn't happen again and basically brushed off since it's cyber Monday and "everyone had the same idea you did." While the "pick up in store" option seems like a quicker option, it has only wasted time for me since I will need to go back to the store to pick up my order. Very disappointing.
Customer service is always so nice and helpful. They always make sure I get the best deal.
I went to Kohl's and stopped a young lady who was hanging up clothes in the girls department. I was heading to the return desk to return the top I had bought as a gift and it didn't fit and the Canton Store on Ford Road did not have one. The sales person offered to go with me to the Kiosh and ordered one the right size thanks to her offer of helping me. She also helped the two people who were ahead of me in the line. I could not thank her enough for her help.
She was patient and helpful.
On this particular visit I was using the buy online pick up in store feature. I will use this option whenever possible from now on. It was a very smooth transaction and my sales associate moved expeditiously. I'm a happy camper!
The sales associate was extremely helpful to assist me in locating a golf skirt that you did have have my size or color in your store. She searched at least 6 stores in the area. She then took me over to the kiosk to order it on line to be mailed to my house. I was not familiar with the procedure & she walked me through it. What a great help. I could not have done it alone. A big Kudos!!
Barbara 😃
I needed some make-up and the lady in that department was so friendly and most helpful. She is an awesome person. I believe her name was Laura. Thank you i will definitely go back.
The manager couldn't help with a situation but costumer service instantly fixed it. Dissatisfied with the way the manager treated me and didn't like how he seemed to look down upon me. Wasn't happy. Their selection is also not as great as other Kohl's that I've been too.
One of my favorite kohls store! Nice and organized! Big store!
Favorite store. The people that work become ur family. They are so nice and friendly. They are very helpful.
Treated horribly by customer service lady. Whats the point of trying to make someone upset, when the return policy is "return anything, anytime, for any reason" Old bag just wants to try and have a power trip. News flash, you have no say so. Either the computer lets you enter it in, or it doesn't. Every other Kohls treats me just fine, while doing even exchanges.
Wonderful staff. Helped me choose a perfume. I thought it was great that they had coffee beans to smell to refresh your sense of smell and that way I was able to have a true idea with the perfume smelled like. They also had a great coupon at the time that I was able to save around $20.