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Added by Jopie, at 04 February 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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14 Reviews
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12 December 2017
In all my 69 years, I have never had a better experience with a car dealership. My salesman, Don Jacobs , is the most professional and personable person I've ever had the privilege of dealing with. My wife and I have dealt with Don before and always come away more than satisfied. We couldn't be happier. We consider Don a friend . We will continue to do business with Klaben as long as they have Don and people like him around. PS: ManI love my new Compass!!!!
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21 November 2017
I worked with their salesman Buddy Moore on an f150. I called to get some info on the truck and in about ten minutes he sent me an email with all the details about it, including a nice video showing a lot of its options. He worked me out a deal I couldn’t pass up. Held the truck for me from Tuesday until Thursday night when I could make it. This dealer has no hidden fees. When they work you up a out the door price that’s what it is. They also don’t buy used vehicles at auction so you can rest assure their vehicles are nice! Thanks Buddy! I will be calling you again when I’m in the market for another vehicle.
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21 October 2017
I was looking to get a new vehicle that would drive well in the winter and have storage space for hauling supplies for work. John greeted us as soon as we got there and was receptive to our questions. His explanations about the vehicle we were interested in were helpful and demonstrated that he has a thorough understanding of the product. Brian in the finance department was equally as friendly and helpful. I was happy to know that if we ever had any questions after purchasing the vehicle, they would be more than willing to answer them. You get a sense that they truly care about customer satisfaction.
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16 October 2017
I have been considering the purchase of a Jeep Wrangler for years and figured that once I was in a position to get one, I would do it. I visited Klaben and dealt with Carl Esker who did everything in his power to put the Jeep into my price range, but the numbers just didn't work out. That's when the subject of Dodge Rams came up and Carl was able to work out a deal that I'd consider nothing less than miraculous. Not only that, but I was particularly impressed with his sales approach. Being in sales myself, I can spot these things. Carl demonstrates exactly the kind of demeanor that I try to with my customers. He was knowledgeable about the product, flexible, patient, and pressure-free. On top of that, he was just an all around nice guy. I ended up with a brand new, 2017 Dodge Ram 1500 4X4 Big Horn that I absolutely love. I've gotten nothing but compliments so far and I look forward to two years of fun with my new truck. Carl was instrumental in making that happen. I will definitely refer friends and family to him and will likely be asking for him to deal with again when my lease expires. It was a great experience at Klaben and I plan to return.
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03 October 2017
My husband and I have had many car buying experiences over the years. Klaben provided the best service and affordability far and above all! We had considered trading in a 2 year old Mazda, but were not at all in the market for a new car. Ours just needed some basic maintenance . I am not one to put much investment in "we got a great deal on our car" bc though the car buying experience is a personal one for the buyer, it is a business deal for the dealer. However, the terms of purchase and equipment of the new vehicle were so reasonable we had no reason to pass this up or to haggle with them--which I am one to do bc we are very budget conscious! In fact, this entire transaction was completed over the phone, which I'm amazed I allowed myself to do. After speaking on the phone 24 hours earlier with the salesman, we drove to the dealership, gave the car a look over and test drive, and out the door we went, turned over the keys to the Mazda and out the door we went. A completely peaceful experience.
John Coco at Klaben -- Give him a call! He will make you happy and get you exactly what you can afford and desire. We live an hour from this dealership and will be back again! So worth the drive!response / report this review -
28 September 2017
I live in Oregon and my 18 year old daughter lives in Ohio. I needed to help her get a car and Chris Volk did a GREAT job making the transaction as smooth and transparent as possible. Rich Klaben was also instrumental in this deal working out extremely well. Christine Klaben, who did her paperwork, did a great job of explaining everything and making a young girls first car buying experience easy and stress free. I would recommend the Klaben team to anyone!
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22 September 2017
These guys did a great job and displayed great patience while looking for a car that met my criteria. This was a no-hassle experience and I'm used to it from Klaben. This is the fourth car I've purchased from Klaben and I have been happy with every experience and every car. Chuck Lindon did a tireless job of searching for just the right car. Brian Franklin got me through the financing part without a hitch and without any of the high pressure sales tactics (extended warranty, etc) typical of most dealerships. Finally, Gilbert Perrin was very knowledgeable about the car and its capabilities, and took the time to make sure I understood key features and in every sense, he made the car buying experience hassle free and fun. He was also extremely helpful with giving me rides to and from a local rental car outlet, helped me clean out my trade, and just did a great job making sure everything I needed was handled. Don't hesitate to buy a car from Klaben.
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18 September 2017
Beware of the service department. We recently moved to Stow and my daughter was worried about the noise in her car.. I did drive it and it did sound pretty bad, I have to agree. She is young and in college so she wanted to take responsibility and try to handle this issue on her own. So she goes to Klaben's Chrysler service and the Service Adviser tells her all four tires are worn out, totally unsafe to drive and they need replaced immediately. And she needs a four wheel alignment too, for the price of $140. First, it's a two wheel drive car, she really doesn't need a four wheel alignment. Second, I just replaced 2 of her tires and they had 2,000 miles on them. Klaben should be embarrassed for trying to take advantage of a young girl, trying to use fear to generate service revenue. She has her own credit card and could have paid for this, but thankfully she called me first.
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16 September 2017
We never have any pressure when we walk in to Klaben! My husband has told me twice "we're just looking and not buying". Both times we walked out with a brand new Jeep thanks to Caleb and group! Klaben Jeep is first class and straight forward! Thanks again Caleb for another awesome vehicle, you have us for life!
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26 April 2017
As always, Don Jacobs and the rest of the Klaben Dodge Team made my car buying experience a pleasure! Don listens, provides honest recommendations and never puts myself or my family members in an uncomfortable buying situation. We will never buy a car from anyone else. I trust Don with my three young adult children, they have all bought cars from him. The great thing about Klaben is that all the great service that Don provides is reflected in the services that the Management Team provides, along with the Finance Team and the Service Team. I have never had a complaint at Klaben for anything.
Thank-You Don for another Great Experience.response / report this review -
21 April 2017
I was next door to the dealership getting brake work done on my used Saab, and I happened to mention I might be trading it in soon for a Jeep- the helpful manager called over to Klaben Chrysler Jeep Dodge Ram, and they sent someone over to speak to me about options right away. The salesperson they sent over was Justin Bolen, and if it had not been for him, I probably would not have gotten my great new Jeep Patriot lease! Justin was not only a seasoned professional in his demeanor and knowledge about all of the options I might consider, he was friendly, considerate, and extremely "low-pressure" too. Justin took a lot of time, throughout the day even, to explain the details of the various options for different vehicles, and I truly felt that he was trying to make sure I got into the right vehicle, and I would be happy with my decision. He did such a wonderful job that I made the decision later the same day after test driving multiple vehicles, and I leased the 2017 Jeep Patriot- I could not be happier! A big THANK YOU to Justin Bolen and Brian Franklin in the finance area- he was equally as informative and great to deal with! I would definitely recommend for anyone to come to Klaben, and especially to deal with Justin, to have a pleasant and successful vehicle buying or leasing experience!
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25 March 2017
Tony and Justin took great care of us! Our family had bought and leased many cars from Klaben in Kent. We were very honest in telling them exactly what we needed and they're team did what they needed to do to make us happy. Was really impressed with Tony as this was the first time we had met him. Not pushy at all! Totally willing to work with us and meet our needs. Really personable guy and enjoyed some good conversation with him while waiting about his cute little man. He will definitely be our first call when it's time for another Jeep. Jeff was great. Not pushy at all when we told him what our magic number was. We were asking a lot and he made it happen. Brian is always nice when it comes time to do the paperwork. The entire dealership is super friendly and super professional. I will continue to purchase all of my cars with these fellas!
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04 March 2017
Tim Sterling is a very knowledgeable. He made the the whole first time buyer car experience easy. He went out of his to make sure I got the car I wanted. I recommend Tim to everyone
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11 February 2017
I recently purchased a vehicle from Klaben. Ty, my salesman, was a pleasant suprise. He took real good care of me. He gave me a great price on a car that I felt good about. He was professional and courteous. I would highly recommend considering paying him a visit at Klaben in Kent if you plan on purchasing a vehicle.
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