Name: Airstream Factory Service Center
Address: 419 W Pike St, Jackson Center, OH 45334, USA, US
Telephone: +1 937-596-6111

Airstream Factory Service Center is a car dealer, located at 419 W Pike St, Jackson Center, OH 45334, USA. They can be contacted via phone at +1 937-596-6111, visit their website www.airstream.com for more detailed information.

Location :

419 W Pike St, Jackson Center, OH 45334, USA

Contacts :

Added by Jopie, at 23 June 2016

Monday 8:00 AM – 4:00 PM
Tuesday 8:00 AM – 4:00 PM
Wednesday 8:00 AM – 4:00 PM
Thursday 8:00 AM – 4:00 PM
Friday 8:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

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Sheri Lilly

10 December 2017

Our AS 2016 Sport had antenna problems, no channels, and we also wanted a bumper and front rock guards installed. We worked with Artie Presser to get the work scheduled and he was able to answer all of my many questions, both in emails and phone conversations( very patient person). While we were there we met Artie and he took time to answer any question we had, never rushing us and assuring us our work would be done so we could take our AS home that evening. The technician, Tanner Wiley, worked well past working ours to get all items installed and repaired with a positive and kind attitude so we wouldn’t have to come back another time. office. Everyone was pleasant, helpful and treated us with kindness and respect. If you have a chance take the tour with Don Amos, he is a great tour guide very knowledgeable and has worked with Arstream for many many years. He is truly the meaning of customer service and knowing how to take care of the customer. Recommend getting service here, great folks and great service.
Richard Wires

09 December 2017

Service at the Airstream Factory matches the quality and personality of the product. Chris Burch scheduled and assessed my needs promptly and professionally. Justin Trimble estimated the work, spotted some issues I hadn't seen, did the repairs beautifully, left the trailer spotlessly clean and carefully explained everything he had done. Shelly Lillard let me know as soon as the work was complete, handled the billing professionally, arranged to have the trailer ready for pickup. It felt like I was talking with friends who enjoyed what they were doing and were proud of doing it right.
Caroline Charonko

02 December 2017

We have a 2007 Classic Limited and have used the Airstream Factory Service a number of times. We have been satisfied with the attitude of the staff and with the service. Recently though we had a problem after having the trailer serviced. We talked with Brad Herring, Service Manager about what had happened after having the trailer in for a repair. He listened to us and worked with us to remedy the problem and to get the work done in a timely manner. We ended up having many things done that fixed the problem, but also updated our trailer—new flooring, new wall covering, new leather on one of the seats, new blind, along with a number of other problems that had developed over time and much use. I cannot name all of the staff who made this happen, but each and everything was beyond our expectations.

It was evident that all of the people who worked on this refurbishing cared about the work they did and wanted to be sure that we were satisfied with what had been done. We also felt that Brad Herring cared about our opinion of the work done and wanted to make sure that the Airstream Factory Service did provide exceptional services.

We would recommend the Airstream Factory Service to all Airstream owners. We’ll certainly be back if we need additional work.
Limuel Hunter, Jr.

01 November 2017

My wife and I had a great experience at the Airstream Factory Service Center. Brandon Cotterman, our service technician, is a genius. He efficiently handled our warranty items, added a set of house batteries and one solar panel, and gave us some much needed training. Our two year old Interstate is now better than new. Our service advisor, Artie Presser, was our first contact with Airstream service, and he answered many of our questions even before we arrived at the service center. Brad Herring, the Service Manager, spoke with us before we departed to make sure we our service needs had been met. These individuals are the model of a perfect team.
Lee Cantrell

22 September 2017

Parking for AS owners is $10.00 per night with water, elec., sewer. If having trailer worked on no charge to camp. Hour and a half tour was fantastic.
Katina Hester

08 September 2017

Fantastic experience. From picking up RV in terraport, speed and accuracy of service to communication and customer comforts in the lobby I had a great experience. Thanks Colby R. For taking such great care of me and my AS.
Julie Babb

24 August 2017

We recently had the pleasure of having warranty work, as well as annual maintenance and some custom shelving work done at the Airstream Factory Service Center in Jackson Center. It was a very smooth process working with Brad Herring the Service Manager and Brent Kohler the Service Tech. They couldn't have been more pleasant to work with in fully understanding the issues that we wanted addressed and coming up with creative solutions. The work was done on time and the quality of the job was excellent. We couldn't be more pleased.
Rick Bangham

22 August 2017

Excellent experience. Our first visit to Jackson Center. Our first interaction was with Artie Presser via phone 4 months before we came. Professional, friendly, extremely knowledgeable and helpful in guiding us along. He really knows Airstreams and when you describe what you want serviced, maintained, repaired, added, he knew what you were talking about and was really helpful in guiding us, asking qualifying questions, and even offering advice and suggestions. Much appreciated. When we finally arrived, they were really ready for us. We actually met with Artie and reviewed everything and talked more. They came and got our Airstream at 7:05am as expected, and shortly after, Brandon came and introduced himself as the technician who would be doing the work, and he reviewed the day plan with us and talked and asked questions to make sure everything was clear. He called our cell a short time later when he uncovered something unexpected so we could discuss options and agree best course of action. He got everything done - and then some - the same day. Bottom line: this is an excellent and very professional and competent operation. Things I appreciated most: easy to set up appointment and talk with a knowledgeable professional beforehand, the fact that they were ready and things went like clockwork, and that we were able to speak directly with the technician and that he was empowered to do what it took to manage everything pertaining to our service visit (no hand-off), and that he did everything he could to finish everything to our schedule - knowing we were on our way somewhere. We will be back again.
Ron Rossi

29 May 2017

The Airstream Factory Service group is fantastic. I have had to have major repairs on my 2017 Classic Airstream several times due to no fault of Airstream. I would not want to have relied on anyone else to do the metal and interior work. Vern, Jim and Brent are artisans and craftsmen. These Airstreams are built with a lot of skilled hand work. Restoring and keeping them like new is an art.
Artie and Brad are very terrific. Nice, responsive, and conscientious. They made a tough repair job like it never happened. I would take the time to go to Jackson Center for anything major.
Paul DiMartino

02 May 2017

The entire service staff at Airstream was courteous and professional. They worked straight through on our lists and had insight to new issues.
It made driving the extra distance to Jackson Center well worth while.
Manny Steiner

20 March 2017

The factory tour was frankly disappointing. NOT for young children. Average age on the tour was in the 70's. More for the old timer looking for nostalgia than anything else.
Sarah G

29 December 2016

Great tour! You get up close to all the different versions of Airstreams at each step of the manufacturing process - yes, even walking inside some of them. Really beautiful.
Barbara Boyce

30 June 2016

Our first trip to Airstream was excellent. We bought our first trailer, an older Airstream (1996) and decided to have it thoroughly gone over before doing anything to it. We now know exactly what we have, and that it is in very good shape! The new brakes/shocks made all the difference in the world towing it back home. Casper, our service tech, was great to talk to and shared lots with my husband answering all our questions. The staff was polite and answered all questions too. And being able to stay in our own camper overnight on the grounds was a super plus. Came home very satisfied with the trip and work done. And the factory tour was awesome - we appreciate even more the trailer we now own! A solid investment :) Now it you folks will build an Airstream Diner on the street you'll be getting a 10star rating ;)