Name: Ken Garff Ford
Address: 597 E 1000 S, American Fork, UT 84003, USA, US
Telephone: +1 801-763-6800

Ken Garff Ford is a car dealer, located at 597 E 1000 S, American Fork, UT 84003, USA. They can be contacted via phone at +1 801-763-6800, visit their website www.kengarffford.com for more detailed information.

Location :

597 E 1000 S, American Fork, UT 84003, USA

Contacts :

Added by Jopie, at 24 March 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 9:00 PM
Sunday Closed

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JUVY TV

19 December 2017

I took my Diesel Excursion in to diagnose an oil leak. They said the rear main seal and valve cover gasket was leaking. They recommended a complete reseal of the engine for $7000. I took it to a different much more competent shop they found the rear main seal was not leaking at all. Ken Garff Fords incompetence cost me an extra $700. DO NOT USE KEN GARFF FORDS SERVICE DEPARTMENT THEY DO NOT KNOW WHAT THEY ARE DOING AND WILL COST YOU A LOT OF MONEY!
Jeff Zeman

12 December 2017

First Rate Service Visit to Ken Garff Ford! Zach in Service was outstanding. We communicated extremely well, and Zach was interested in my entire detailed description of the drive train vibration on our 2018 F150. He postulated an initial diagnosis and confirmed it with a technician - and was totally correct. Garff Ford had the parts, and amazingly - Zach was able to take our F150 immediately. We are traveling and Zach understood and was very accommodating. The (warranty) repairs were completed, the truck washed and all done on time. While we waited, we were offered a shuttle ride to anywhere in town, and provided with updates throughout the repair process.
If you're in need of Ford Service, I'd recommend Zach at Garff Ford. He really took care of us. First rate customer service - a rarity today. Thanks Zack!
Jeff Hill

06 December 2017

This will not let me post the details of my transaction due to character limit.
So I will be brief.
I told them I didn't want the car if they couldn't get me a good interest rate. Well they failed at that but bullied me into it anyway by lowering the price a little to meet the monthly payments. The long version of the story is much better believe me and yes I felt bullied by the sales manager.

The service department computer claimed the car was certified which it wasn't because the service department manager din't want to pay the extra money it needed to make it safe and free from defects including replacing the tires and one tire that had a rip in the sidewall. (Should never have passed the inspection at all but they did pass it and let me drive it home.) I had to bring it back to them and point it out. At that time the person who inspected the car admitted that it needed to be replaced and he recommended other things but that the service manager didn't want to spend the money. So they sent me down the road on a bad tire.

They also told me at the beginning of the sale that the reason Ken Garff cars cost a few thousand dollars more than the other guy is because of what a great job they do to inspect the cars. Well yeah they inspect them but apparently they don't fix what they find. The other guys had the same car with the same miles even the same color for about 4000 less. Stupid me I should have gone with them.

The sales manager as he claims has been doing this for a long time and he has his excuses at the ready.

Buyer beware.
Jared Anderson

09 November 2017

Pretty good experience. Some quirky characters, but what car dealership doesn't? Overall great experience. They include a simple and complimentary car wash with practically any service you'd like. For those hagglers out thereit's a FORD DEALERSHIP. Not some two bit used car sales lot. :)
Brooke Hills

22 October 2017

They listened to my needs and wants and met them with excellence! Cash is great. Very informative, and made the experience quick and painless. I’m very satisfied with both my service and my new car!
Robin Mestas

17 October 2017

We visited the AF location and had a great experience. Daniel was our salesman and he was very informative and helpful in choosing the right vehicle. We would highly recommend him as he was very nice and not pushy in any way. Everyone we met and worked with there was nice and helpful. It was a pleasure to have such a positive and professional experience throughout the purchasing process.
K Rizzo

11 October 2017

Great experience with the whole process. I've purchased vehicles from multiple dealerships and this Ken Garff was one of the better experiences I've had. We went in looking for a vehicle that can seat 8 people and I was thinking a van like the old econolines which are transits now. Riley took us to see some and we started talking about features we're looking for as I was pretty set on that was the best option. Turned out He asked if we thought about an expedition I said not really I didn't think an SUV would meet our criteria. Turns out, that was exactly what we were looking for and filled every need. There was a good deal for one and after working the numbers we came to an agreement. The whole process was smooth and simple, I did go in with a pretty good idea of what everything was going to be so it was just checking the boxes as we went to each step of purchasing a car.
RaQuel Clark

29 September 2017

The team at Ken Garff was amazing and got me into the vehicle of my dreams, my salesman Bracken was awesome and did everything he could to make sure I got what I wanted and got me on the road. My experience was hassle free and they made the process very simple for me and my schedule. I would highly recommend Bracken to any body looking to purchase a new truck. And a special thanks to Bill Shields for the amazing work he did, I love this truck!!! Thanks to everyone for a totally awesome experience, I couldn't be happier!!!
- Tony Fowler
Quay Sadler

14 September 2017

I was blown away at the caring service! Conner, who started with looking up what truck I wanted. Then it went from there. Conner was so pleasant to talk to and Edison was on it! Got me all set up, signed, sealed and delivered. Conner, handed me the keys. And the rest is history!! Thank You Ken Garff💜
L P

08 June 2017

The facility was great and the people were nice. Nice and EXTREMELY incompetent in their ability to answer basic car related questions like what engine a vehicle is equipped with, trim level, and generally knowing what cars they even have in stock. I was beginning a test drive with a salesman in the back seat, and was flagged down by another salesman to see if there was anything he could help me find. What a joke.
Samuel G

02 June 2017

Greg Huff was very helpful in everything that I needed. I was very upside-down on a different vehicle I didn't want when I first came in, but he helped get into something I not only wanted, but he also helped reduce the negative equity of my last vehicle by a lot! Thanks for the entire process! Everything went very smooth. I will definitely be recommending all my friends to go by there.
LaDonna Lockard

21 May 2017

I honestly can't recommend buying a new car from Ken Garff Ford highly enough.

I purchased my third Ford Edge yesterday (my first purchase from KGF) and the entire purchasing experience couldn't have been easier. Once I made up my mind to buy, I was finished with all of the paperwork in less than an hour. I was shocked. I've never bought a car without it taking any less than four hours (for the record, I've owned seven cars so I'm definitely not new to the car buying process).

A huge "Thank You" to Conner and Jim (both in the sales department)!

Both gentlemen were kind and friendly while also being knowledgeable and professional. They both made me feel welcome and at ease while listening to my concerns/stories of my traumatic car-buying past. Conner did a great job following-up with me while not being pushy while I took a couple of days to make up my mind. I had the pleasure of meeting various Ken Garff Ford employees (Finance Dept, Accessories Mngr, GM, etc) and was impressed by the genuine kindness (as well as humor) of everyone that I met.

I love my new Ford Edge (they're amazing cars) and have become very loyal to them. It's safe to say Ken Garff Ford has also earned my loyalty.
Tony Greco

07 April 2017

I was looking for an F150 in a particular color and trim and Ken Garff had the exact truck I wanted. Eddie was super friendly and very genuinely helpful, getting his sales manager Scott to work a deal that was to my liking and affordable! Eddie even drive my old car and followed me to my house to drop it off! I would highly recommend them to anyone who is looking to buy or lease a new Ford! Thank you for the awesome experience!
Gemma Gurney

31 March 2017

I had a fantastic experience here. They went above and beyond to help me get the car I wanted. We weren't a fast sale but everyone was so helpful and patient. I seriously had the best salesman. If you want a good, honest, all around good guy to help you out as for Josh. This dealership will probably see us again in the future.