Name: Kelly BMW
Address: 4050 Morse Rd, Columbus, OH 43230, USA, US
Telephone: +1 614-471-2277

Kelly BMW is a car dealer, located at 4050 Morse Rd, Columbus, OH 43230, USA. They can be contacted via phone at +1 614-471-2277, visit their website www.kellybmw.com for more detailed information.

Location :

4050 Morse Rd, Columbus, OH 43230, USA

Contacts :

Added by Jopie, at 23 September 2016

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:30 PM
Sunday Closed

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HeavensFinest114

22 December 2017

I am taking my car in for service due to a recall. While they are awaiting parts to complete the recall they want me to park my car at my house. GREAT INCONVENIENCE!!!! I don't understand why. When they serviced my car in June it was there for 2 days. If I leave my car there they can fix it as soon as the parts come in. If not I have to make arrangements to get my car there and find a way back home to get their rental. The reason he gave is because "he doesn't want to be responsible for my car"! I was like wait a minute, you were responsible in June when you kept it for 2 days. They have a gated business so I don't know what the problem is. Unless they are afraid the car will burst into flames like some of the complaints that have been registered. It is not a matter of space on the lot. This is ridiculous.
Kong Bin Ni

13 December 2017

This was my first time to deal Kelly BMW,It was by far the best Experience with a Vehicle I have ever had. The sale Men Chris Nutter He is professional and Excellent He really worked hard to get me the car I like. Thanks Chris. Everyone at the dealer ship was very nice and helpful. I highly recommend Kelly BMW.
Alexander Guillerin

28 November 2017

This is by far the best dealership and service experience I ever had. Service is always prompt and on schedule, and I never had a problem with getting a loaner when needed. Most importantly, they don't have have sales people trying to sell you the most expensive car, but call them advisors whose job is to make sure you get both what you want and need. I have never felt pushed in a purchase whatsoever. We leased four vehicles from Kelly so far, and are looking forward to more.
Benjamin Horn

08 November 2017

The staff is polite, but the same services they provide at cost can be acquired at All Hours Automotive Repair and similar automotive shops for free. Save the money on the diagnostics elsewhere, and if you really want it taken care of by a BMW tech, have the issues repaired at Kelly; otherwise, don't bother.

Also, your invoice may not reflect what you were told your costs would be.

Not horrible. Not exceptional.
A Google User

27 July 2017

Overall Great Experience! Expectational service and very professional sales team. I highly recommend Kelly BMW. Ask for Tim Rittenhouse. He won't steer you wrong.
Merrie Bolek

27 July 2017

Tim Rittenhouse! This is the name to remember! Tim was amazing! He got me into a BEAUTIFUL 320xi.. The car is immaculate.. the service department is flawless and Tim was spectacular. 5 Star Service with a great outcome and a satisfied customer. You will not find a better experience anywhere but here with Tim. Highly Recommended & not to mention my family has purchased 4+ cars from him.
A Google User

24 July 2017

I called on a whim to see what options BMW had, even though I was originally set on a different car I had seen days prior. David Migliore answered the phone and was SO helpful- he answered all of my questions (even though I felt dumb asking half of them) and there was no pressure to come by to purchase- he genuinely wanted me to be informed. Upon actually going by, he walked me through everything and I felt confident I made the right decision.

I also met with Andrew Klosterman, who gave me the run down on all things technology and features of my new car. He was so knowledgeable, thorough, and patient. With my schedule being hectic, David and Andrew both knew that and respected my time and made everything seamless from start to finish, which I greatly appreciated.

I highly recommend working with both of them, they are incredible at their job and solid people in general. Just wanted to give them a shout out and the credit they deserve. Happy to be a part of Kelly and can't forsee a time I wouldn't be.
A Google User

20 July 2017

That day we just went to the showroom with absolutely no idea to buy but a lot of curiosity to explore options. Meeting David Migliore changed our entire perspective about owing a luxury car. David guided us step by step not just speaking but listening and providing accurate information on the options available. David is not a typical sales person but a true consultant who cares about establishing trust and such a natural in creating win win situations. This made us go back to him when we were thinking about our second car and we were not surprised when we walked with the keys. Thank you Kelly BMW and David for continuing to care.
A Google User

12 June 2017

I would NOT recommend Kelly BMW. They do not perform the service they purport they do.

In 2016, I brought my vehicle in for routine maintenance. On the printed report they gave me, they stated coolant fluid was checked. 2 days later, I was alerted that it was low and had to address it myself.

In 2017, I again brought my vehicle in for routine maintenance. On the printed report they gave me, they stated that battery test was performed. 3 days later, I was alerted my battery was failing. I took my car elsewhere for replacement.

I am a physician who takes care of patients who have emergent issues. These seemingly minor car issues had a bit impact on my ability to do my job. I will never take my car back to Kelly BMW.
Even Wang

28 April 2017

They are very nice before they sell you the car, but if you have a problem afterwards then they could care less because they already made the sale.
They care about you enough to make sure you give them all "excellent" on their survey, but when you actually need help they do not want to help you.
I had a question regarding why the break rotors are rusting even though my car is only a few months old. I saw some other cars that are over a year old and the break rotors does not have any rust on them. They did not know the answer and tell me that the car rusting after 3 months is normal. The service staff and sales reps did not have a helpful attitude. They did not want to help me find out the answer or a solution to the problem. If I knew the service and the attitude of the staff was going to be this poor I would not have bought a car from them.
Opek Tick

25 March 2017

Great experience getting my parts and working with people, front dest could use an attitude adjustment though ( 5 start though because the people who I needed help fr did awesome)
Ellen Winstead

22 February 2017

This dealership is amazing. I have lived here for 8 years and this is my 3rd car to purchase with David Migliore. He is professional, honest and completely focused on the customer. I will never purchase a car from another dealership nor another sales person. David is so personable and his follow-up is flawless. Thank you David and Kelly BMW for always exceeding my expectations!!!!
Shanele Mason

01 February 2017

John Zimmerman, hands down, is the best at customer service. I am known to call and give a days' heads-up that I wish to come in and learn about something or have something fixed. John always makes himself available and always has the answers. On one occasion, he remembered my 9 year old daughter loved chocolate donuts and had one ready for her! I recently had some questions on my new pre-owned BMW (420i) that were technology related. John Z referred me to IT John. IT John easily answered all my questions and even showed me a few bells and whistles I wasn't aware existed! I am so grateful for the Johns!! The best part is that these guys love their jobs and it shows! I love to drive and its nice to share the enthusiasm with another who LOVES TO DRIVE!
Demsas Reddae

30 September 2016

This place is superb! Bill Reifsteck was the sales person who assisted my wife and I and Bill was completely straightforward and patient with us the entire process being that it was our first time leasing a vehicle. From the personal greeting at the beginning, to the insightful and detailed overview of the vehicle at the end and everything in between, we were completely satisfied. My wife and I were even more impressed after the sales process when she not only received constant follow ups on how she was enjoying the vehicle but a handwritten thank you card along with a box of Cheryl cookies! With so much trepidation and anxiety in deciding on a new vehicle, Bill and the people at Kelly BMW really know how to assuage the entire process and make you feel confident in the decision that you make. Thank you Bill and Kelly BMW for building that relationship and cheers to maintaining it!