About
Location :
Added by Jopie, at 03 March 2017
Opening Hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 7:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday Closed
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14 Reviews
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27 December 2017
The body shop took care of my car after an accident--Great customer service and friendly people! They sent update emails throughout the month long repair and even finish ahead of schedule! I'm very happy with their service and will be using them again!
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13 December 2017
Do not go here. I take my car to another Ford dealership for routine maintenance (oil changes) at my oil change last week they alerted me that I needed new front brakes, not necessarily right then but soon. I kept this in mind and found that this dealership is right up the road from me and much closer than the other dealership. I decided to get my brakes done this past weekend so I wouldn't need to worry about it. I dropped my car off and 30 minutes later I get a phone call from Terry the service specialist I left my car with stating that my water pump is leaking and the coolant reservoir is completely empty. He also stated that I need my rear brakes replaced but this wasn't brought to my attention the week before. I became irritated and asked that he complete the work I requested and leave everything else alone. When I went to pick up my car he showed me where he believed my water pump was leaking coolant, handed me a quote for nearly $900 to fix it and had his guy put more coolant in my car. On Monday of this week I took my car back to the dealership I usually frequent and asked a manager if something this big may have been missed, he said no, they check all fluids during oil changes, we popped open my hood and he looked around and he said if there was a leak there would be fluid everywhere but there was not, he said to monitor it in case but didn't speculate to the motivations of this dealership for assessing I had this leak. He also stated that these engines are "like bullets" in that they don't have many problems. I checked yesterday after heavy driving, no leaks, and again this morning, no leaks either. After one trip I have decided that I will never again bring my vehicle to this dealership as it is my belief that they tried to rip me off by getting me to pay for service on my vehicle that I did not need. I do not know which employee is responsible for the assessment but getting a phone call that your vehicle has a major problem that will take nearly 1000 to fix isn't what I had in mind. Especially when my vehicle had been inspected the week before and there were no problems found except the need for front brake pad replacement. Avoid this place.
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09 December 2017
This facility is clean and the staff is friendly, however the two times my husband and I have taken our cars here we have been disappointed. Both times were for a simple oil change and both had appointments. The first time I took my vehicle it was making belt noise which I expected to get a quoted price on but the techs gave my car a clean bill of health. I had to specifically ask them about the noise for them to address it. The second time we went was with my husband's vehicle where we expected to wait a half hour or so for the oil change. After 45 minutes we asked about an ETA and were told it will be another 45 since they're backed up. At this point we were told about their shuttle which was a pleasant surprise. If we had known there was a shuttle and the wait to be seen (with an appointment was over an hour and a half) we would have taken the shuttle immediately. Long story short, we will be looking for a new place to get our vehicles serviced.
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05 December 2017
You are better off taking your chances at Walmart Auto then going to this place. Took my car in for routine service and was told my tires were good when clearly the belts were showing through the tire. I expect more from dealership trained technicians. They also have missed other minor repairs that have led to more costly repairs so they can line their pockets.
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18 October 2017
The service department couldn't be bothered to help me at all with my warranty claim. From the beginning the attitude of Alberto was negative and unhelpful. Ed the service manager cant be bothered to call me back either. I had to show up in person to talk to him after 4 attempts by phone. After weeks of run around Ford corp declined my claim based on what info they were provided by Alberto and Ed. The information supplied by the dealer and what Ford Corp told me was almost always different. When a part is defective and the vehicle is under warranty its pretty frustrating that the claim is denied. I've purchased 3 vehicles from this dealer and always had my service done here as well. They have lost a lifetime Ford customer.
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08 October 2017
Body shop was amazing! Great job all around. Thank you for all your hard work!
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04 October 2017
I will never ever deal Jarrett-Gordon Ford in Davenport Fl ever again. I took my vehicle to them due to the fact that it was over heating. Needless to say I spoke with Albert from the service dept. after he told me my vehicle would cost 1200 to fix I said to him oh no that is quite okay. I told him the vehicle is old I have 3 other cars that works perfectly fine and I'm not in need for that vehicle so I will just pay what I owe and come pick it up. To say the least he became very outrage and rude he begin talking over me I couldn't get a word in so finally I had to say are you going to continue to yell and talk over me or are you going to allow me to speak. I realize Albert was very pissed he didnt put my parts back in my car the way it was when I dropped it off. He put all my parts in a box and put it in the back seat wow. Jarrett Gordon Ford is very vindictive and unprofessional I have never in my life seen anything like this. I feel sorry for his mother for the trash she brought into this world
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02 October 2017
This is my 2nd vehicle purchase from Jarrett Gordon in Davenport and I continue to be extremely pleased with the level of service and professionalism from the staff. Every employee you encounter has a smile on their face and they are willing to help with anything you need. Will Phillips and James Hardy assisted in my recent purchase and they were amazing! The process was quick and painless without any back and forth. I would recommend this dealership to anyone in the market for a new or used Ford.
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27 August 2017
Rebekah as the first initial contact was great. We spent most of the time emailing but she was prompt with her replies and very helpful with answering my questions. Once, I got to meet with Joe it was again another pleasant times. There was no pressure. Myself, who conducts marketing and sales was impressed to see him keep his composure during the selling process. He wasn’t trying to bait me into buying the car. He already knew I wanted the car. He just made sure to answer all my questions in the most sincere way possible. Very personable guy. Casual. I think he is a great asset to the company and they need to continue to recruit gentlemen like himself and queens like Rebekah to their team. I can understand why the dealership is highly rated among their competitors. I’m pleased with vehicle. The process was smooth. I’m grateful. Thanks! -Jazz The VoiceOver Guy
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10 June 2017
Thank you guys for everything. It was the best service I ever had so great i went to get 1 truck and ending having a fusion too for my wife. God bless
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06 June 2017
Between myself and my husband we've been to a large number of car dealerships over the years , some ok and some terrible. This was by far the best experience we have ever had. We dealt with Sol and never felt rushed or pressured. He even answered our questions by text on his day off. Finance department went out of their way to get us into the car we wanted and staying down to where we wanted on our payments(which wasn't easy carrying a beg equity on a trade in). Sol answered every question and definitely got us an amazing deal on our new Explorer. It is the most professional car dealership we have visited - miles ahead of Kia who were not upfront about anything. We felt in Ford that they really treated us well and I will definitely be sticking with them for the foreseeable future. Thank you all for a wonderful experience
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03 April 2017
My wife got a pre approval from capital one which did speed to process up. The staff that Jarrett Gordon Ford have made the time we did spend there very pleasant to say the least. No hassles or stress. Very respectful and courteous. We will be back to their dealership for future purchases when the time comes.
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01 April 2017
Saw the car came to buy on the lot.Went to look at it, intercepted by Large salesmen. As we approached the car, started getting B.S. about it. When I asked to get it unlocked just went down hill from there. Waiting for a while. he came out with story someone had the key Then new story the lot boy had it and have to locate it. 88F and sunny not thrilled about standing in the sun. Had to say by to this $50k used car. Don't plan on coming back, plenty of cars around. Not a good experience, my regards to the salesmen and the lot-boy today.
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10 March 2017
We have been taken our car and truck to Jarrett Gordon for service for the past 2 years. We found that their customer service has overwhelmed us compared to the service we got at other dealerships. We are especially happy with our service adviser, Jennifer. She goes over and beyond to make sure we are taken care of. She always keeps us up to date on whatever repair we are having done. What we really love about her is she is always true to her word. She tells us something and that is the way it is no hidden charges. I would highly recommend this service department and Jennifer to any of my family and friends.
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