About
Location :
Added by Jopie, at 22 March 2017
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
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14 Reviews
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26 December 2017
Always very fairly priced and honest, high-quality service from the service center. I got my car here over a year and a half ago, and am still very happy with it!
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24 December 2017
Mazda tri county body shop had just had my car for repairs for almost 3 weeks when I got an urgent recall. I was less than thrilled to turn my car back in for more repairs the same week. When I came to west I explained how tri county left me with a less than warm and fuzzy customer service experience. They disconnected the battery and didn’t fix the clock or interior light brightness. They also didn’t put my front license plate back on. Not holding it against them but I asked that West fix it. The service counter gal was more than apologetic and happy to have it corrected. She even proactively asked if the automatic window needed reset (it had not I already fixed that). So the recall work was quick, I enjoyed my loaner car and west was more than happy to clean up some unfinished business left behind by the body shop. I couldn’t be more satisfied with my experience. Thank you all so very very much!!
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12 December 2017
Went here for a oil change service and I had to wait 2hrs. Wait wasn't too bad as they have a comfortable lounge but would be nice if their express oil change was less than 2hrs. Nice people.
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23 November 2017
Great customer interaction. Waiting area was nice. Mechanic was very good explaining what he seen while working on my vehicle. Not a bad price on oil change and winter check up. I would recommend this place to others.
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24 October 2017
The sales staff at Jake Sweeney Mazda West was super helpful and very low pressure. They worked only to help us find what we wanted, not what they had. Bill Grace kept our best interests in mind. I'd recommend taking a look if you are searching. Top notch staff!
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23 October 2017
YOU DIDN"T READ MY REVIEW BEFORE YOU RESPONDED TO IT
My salesperson was great and the car was offered at a fair price. However I was told I had to accept the optional fabric/paint protection or they wouldn't sell me the car. They insisted that I sign a statement accepting the optional paint and fabric protection. Of course I could have just walked out, but I bought the car anyway because the price was good. It is not cool for a dealer to refuse to sell a car if you refuse an "optional" extra. My attempt to discuss this through email with them after the sale was ignored.
Uh, maybe you could read my review before you respond to it?response / report this review -
17 October 2017
After my car was stolen, I found a really nice replacement vehicle for less than $3000 at JS Mazda West. Bill Grace was extremely helpful in answering my questions and concerns about the Cavalier, and made buying the car a genuine pleasure instead of the normal StressFest that buying a new (used) car is.
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11 October 2017
If your car has a known issue, they won't warranty their service or the part and will instead blame you for mistreating the vehicle. I had a blower motor replaced because the AC drain clogged. One month later the exact same problem happened and they want me to pay for the part and service again. On top of that, their response was to stop parking under trees. After some research I've discovered it's a known ongoing issue in the 2008 mx-9 and that canned tree response is fed out by other Mazda dealerships too. I don't park under trees at home or at work. What a weird scapegoat for an obvious design flaw.
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22 August 2017
I am a new buyer and was interested in a vehicle at this lot. The staff were very friendly and helpful. Steve Fleihman specifically was extremely helpful. He made sure I was well educated before purchasing a vehicle and didn't push me into purchasing. Great dealership!
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14 June 2017
I had the worst experienced dealing with this company which is located right across from Walmart and the police station. I had a problem exactly 3 weeks from purchasing my SUV vehicle. I notified the manager, my sale's person and everyone else I could that worked there and they did not CARE what so ever. I stated that my engine light and other red lights was on and that's not normal for a 15,000 dollars​ used vehicle with low mileage. I asked them to do a trade in and everything else that I could do to help me.. again this is 3 weeks after purchase in they told me NO. I had the car for over a year or two in still same problem. I been there numerous of times that I lost count to fixed my problem That I had. This place took advantage of a young female that wanted a vehicle to go to work in take care of my children's I'm in debt in credit score went down because of this place by getting rental cars, calling cabs and asking friends and family for rides to get to work and daycare and doctors appointment. I'm hurt and disappointed and depressed because of this company just wanna scream and cry. As of now June 13,2017 I still didn't get a call back or help from Manager after they send me to another dealership​ wow in I purchased the car From Jake's Sweeney not from another dealership​ can anyone HELP my car still giving me problems.
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05 June 2017
I've always had a great experience here. My family, friends and i always buy from this dealer only. They truly do take care of you. Everytime you walk in you aren't in there 1 second and you are being welcomed. They don't pressure you, you are a person to them and not a number. Most humble and genuine dealership I've ever been to, extending all the way up to the GSM. Great people, great cars, all around a great store. You will not regret coming here.
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31 May 2017
Our Cr-V broke down and we were without a car for weeks and no one else would approve us for a car. We went to Jake Sweeney and they helped us right away. The guy we dealt with was SUPER helpful and we got an AMAZING car and they worked with us to make it affordable. We were here for a few hours but they were busy and it was definitely worth it.
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10 April 2017
Every time I come here there are always different employees. They can't seem to retain anyone here. It almost feels like this place is going out of business. Everything is broke, worn, tired in this building. The waiting area is horrible. I can get the same quality at pep boys or similar. If they want loyal customers who purchase their cars they should treat them as such. The employees look worn out and unhappy.
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29 March 2017
I was very happy with my recent car purchase here. It was very well priced and my salesman Steve Beisel was very relaxed and low pressure. The finance guys were good too and were able to beat my bank's rate. I would use them again. I drove up from Louisville and everything I needed to register in KY was mailed promptly.
Thanks guys!response / report this review
