I am puzzled as to what went wrong. I came to this place to purchase a car. I wanted to stay in a budget as to "what I could afford." The salesman was great kind and respectful yet when it came time to try to get a car I was told i would have a $350.00 payment which was out of the question. I then was approached with the idea of leasing a car. For me it was NOT an option. It sadden me we weren't able to do business together but I had to stick with my strict budget. As I explained to them my child comes first and I was NOT about to look cute in a car and let her go without. It's just NOT feasible nor responsible.
Jack Maxton No thank you I got approved elsewhere with the desire payments I wanted as well as a fantastic vehicle. I consider this a blessing thank you for your time.
I own a 2011 Chevy Cruze. I come here to Jack Maxton Chevrolet mainly because I live very close to it. However, I like how they have different departments for different issues. I call that organized. I always go there for any of my car issues. They'll tell you exactly what you need and the cost and set an appointment for you. They make customers their priority :)
We had a great experience here purchasing a Bolt EV. Loved the no pressure, no BS approach of our salesperson. Later learned that if you buy a vehicle here, you get free car washes for as long as you own your car! Convenient location right off of I-71.
I didn’t want it to come to this, but I’m fed up and feeling some type of way.
I’ll start this review off by saying I’ve been a Jack Maxton customer for 2years, never missed a payment, got my vehicle from this location through Casey O’Connor pretty nice guy, helped my mother out with both her vehicles, she highly recommend him, however I didn’t get that same treatment.
I was pretty much told keep a good payment history for a year and i can come back and upgrade to something better. I waited almost 2years just so it could look good on history. So I give Casey a call, he returns my message asking what i was interested in. I called back next day told him and he never returned my call I’m thinking he’s just busy, so i call several more times and leave several more messages still no return call. After weeks of no returned calls i decided to go up there with my free time. Ask to speak with Casey he comes over (doesn’t even seem happy to see me) then he tells me something about how they don’t have the car I’m interested in or something about high payments something i don’t remember, cause at that point I’m thinking to myself why he just couldn’t return my calls to tell me that?? 1ST RED FLAG, then he goes to the computer pulls up my account says i can’t get nothing to outrageous cause i can’t get a bigger loan, which is fine, well get me into something. So then he goes to show me a bunch of cars he knows i don’t have a single interest 2ND RED FLAG in. Then he said he had a 2011 Chevy Equinox which i would’ve been fine with so he gives me the keys to go look at it. So i go take a look and told him i was interested he said i would need $500 down 3RD RED FLAG, being i was told next time i wouldn’t need money down.
Since i was desperate for a new car i agreed and told him i would be back next week. Gave him a call to make sure he would be in still no response. When i first came to him he did everything to get me in a vehicle and worked with me, now i don’t get that same treatment which is crazy being that i been a customer this long.
Then i got another sales rep named Reggie phone number from a friend explained my situation haven’t heard back from him either. At this point i feel suckered in and trick stuck with a car i didn’t want in the first place. Idk what the issue is with me personally but i don’t appreciate it one bit!!! Something needs to be done cause I’m still in this situation!!!!!
I'm not sure what's going on at this so called "quick service" building. I stopped in a few months ago before the new building was going to open and decided to come back when it did open. The guy I spoke with was great, I think his name is Phil. Well, I've stopped back twice and they turned me away without a blink of an eye. I'm not sure what has changed but it doesn't look like Phil is there, a guy by the name of William is extremely rude as well as some girl at the desk. Some guy came out with tattoos all over his arms and neck that looked very unprofessional. This is not what I was expecting when I came back. With that being said, I will never come to Jack Maxton and I will recommend nobody. Get professional guys.
I am puzzled as to what went wrong. I came to this place to purchase a car. I wanted to stay in a budget as to "what I could afford." The salesman was great kind and respectful yet when it came time to try to get a car I was told i would have a $350.00 payment which was out of the question. I then was approached with the idea of leasing a car. For me it was NOT an option. It sadden me we weren't able to do business together but I had to stick with my strict budget. As I explained to them my child comes first and I was NOT about to look cute in a car and let her go without. It's just NOT feasible nor responsible.
I bought a used 2005 Chevy Equinox from here. The salesman was nice enough. As per the norm, it's a higher than average sales situation but they will listen to you if you're insistent. The car was clean and seemed alright. It developed a problem with the AC which they fixed for free when I paid to have it inspected. There are so issues they probably could've taken care of before selling the car which is irritating. If you're coming here, be extremely picky if you're buying used. Their new car selection is good and their service department is fantastic, if wildly expensive. I'm not saying I wouldn't come back here, because I probably will, but they could be doing a little better.
They do little car shows every now and then (ask for flyers with the dates from the people inside) that are cheesy but fun if you like old Chevy cars. There's usually a couple of food vendors and live music. It's usually in the summer. Their parking lot could use some shade but eh, it's a public event.
Anyway, good little atmosphere, just be weary of the used cars and go on a thorough test drive.
Terry helped purchase the car I was looking for at a fair price. The process was kinda long but I was very happy with the end result. I have already recommended people to purchase from there. I plan to return and buy my wife's car from there as well.
John made the stress of car shopping so easy. He helped my mom with her new car previously and I was only too happy that he was able to help me. I came in not really knowing what I wanted and he pushed me in the right direction and was very knowledgeable about everything we looked at. He answers all of our questions!!! Very very very happy with the service we received and I 100% love my car!
Best service I've had. Was figuring to shell out over $100 for an oil change a cabin air filter but they informed me that the oil change was under warranty. Never will go anywhere else but jack maxton. Staff is super friendly and you won't wait forever for an oil change. An easy 5/5, thanks jack maxton for never letting your customers down.
Very knowledgeable and professional staff. The problem was fixed the first time. Rental vehicle was fun to drive. I have been buying here for a long time and always got the best deals here.
I was pleasantly surprised to see you now open earlier on Saturday mornings. This is great since I have to rush to work right after. Once again, great service. The guys are knowledgeable and polite. I have had my Equinox for 3 years and I still love it and will continue to bring it back to Maxton for service!!
Took a relative there to look at a car. Excellent Service, Knowledgable staff , not pushy like traditional dealers. Gordon, Jason, and Figgy make you feel like your family. Very honest and up front on what they can and can't do. Traditional values in a non traditional world.
I would recommend them to anyone !!!
I will be a loyal customer from now on.
We are very happy with the total purchase experience and would buy from Jack Maxton Chevrolet again. Everyone we spoke to was great and it made the trade/purchase of our Equinox very satisfying. Our salesman John Oakley and all the other staff were above and beyond in personal service.
We also leased a new Chevrolet Traverse from John Oakley this week and we are very satisfied with his help again. That is two in a row for John's fantastic support as our salesman.