It was very beautiful and well decorated. The biggest complaint I have is how ridiculous their setup is. There are 3 mirrors: one in bathroom, one in entrance hallway, and one in the room behind the desk. The one in the bathroom is above everything so the lowest I can see is my neck (I'm 5'3"). Since it is so tall and behind the toilet/sink, it was very hard to see yourself clearly when getting ready. The one in the hallway is too dark even with all the lights on due to light placement and intensity. The one behind the desk is, well, behind the desk. Also too far to see yourself clearly. The room was also rather small but it works. Bed wasn't very comfortable; couldn't sleep very well, and woke up with neck pain (thick pillows). It's right in the middle of everything though, pretty much, so we walked everywhere no problem
Annual Sales Team meeting was held in Austin for my company. Easy to book multiple rooms. We scheduled a meeting space and even breakfast for the space. We had a wonderful time and will be coming back for our next meeting! Great staff, great location, great accommodations, beautiful rooms! Look forward to staying there again!
If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around
Room was lovely, super clean, comfortable bed and fast service. Front desk was quick and helpful, valet as well. Delicious cocktails upstairs in the bar too. All around a wonderful experience.
Room was extremely spacious and impeccably kept. Hallways were quiet , breakfast was world-class. Staff was extremely helpful and kind.
Thank you intercontinental! Can’t wait to stay at your other locations.
Also, big thank you to Ali , Andrew, and Eric management staff, 5 Stars!
This is a beautiful hotel. We visited the bar and easily would have had a whole bottle of wine had it not been for the sewer gas smell enveloping our table every time the exterior door opened. Great place but fill your floor drains in the kitchen!
We visited the bar after a black-tie professional event. We had a few nice drinks and the service was wonderful. We will definitely return.
Great place, lacks a few amenities I am used to at other hotels like most Marriott properties. Other than that service is great, and the staff at this location are very polite.
We chose the Stephen F Austin for our wedding night. Unfortunately they forgot that, despite the fact we wrote it down several times during the booking process. The room was okay, but the layout was odd for a suite. We were also disappointed that a suite would have a tub that was incredibly small, and made out of cheap plastic. The fridge is packed with over priced snacks, and if you attempt to move them your room is automatically charged. The small space left for us to use was not big enough for a single bottle of beer. Overall it was an ok experience, but for a wedding night in one of their suites, we expected more for our money.
The rooms were fantastic. Location is great, just one street from 6th and very close to live entertainment and tons of dining options. One of the nicer places I've stayed at.
First, the good. Most of the staff was friendly and the restaurant/bar connected to the room is good. They have happy hour even on weekends. Now the "needs improvement" sectionfirst of all, we had a dog at this "pet friendly" hotel. I understand that some of the nicer hotels require pet deposits, but this is no W Hotel. And no where on any of the confirmations I got did it say that there was one! So I drive in with my dog, check in (dog right next to me) and the lady is very pleasant but doesn't make me sign anything for him or make me pay anything. Great! Now we went out for some late night food around midnight and left the dog in the hotel and he was barking. Noise complaintI get it. (It might be helpful to note here that you can hear everything going on in the room because the walls are so thin and the rooms are on the small side.) But the lady who calls me starts chastising me for not having paid the $100 non-refundable pet deposit!!!!!! Excuse me?!? I've paid plenty in hotel and parking alone, and now I have to pay that! So the next morning I talk to a supervisor who basically blames me for all of this (her staffs lack of concern over the guest with the dog) and says my 12 lb Bichon is a "liability". So if you don't have a pet and don't mind listening to your neighbors, then this place is fine. As for me, my dog, and my hard earned money, we'll be going across the street!!! No pet deposit required and super cool rooftop bar! Also note, their website states they do have a pet deposit but doesn't say how much or that it's non refundable.
My mom and I stayed here for two days and had great service the whole time. Clean rooms, friendly staff, and my mom genuinely loved the service from Dave, who was one of the valets. Somebody get that guy a raise!
Hotel is located is a great location in downtown Austin. They serve refreshing water in the foyer. The room we stayed in was a single king sized bed. The room was clean and comfortable. They have a pool, (indoor) and a restaurant patio.
Good, well run Hotel. Centrally located. Rooms are large and well appointed. 24-hour room service, which is good for late arrivals. Hotel is very accommodating with late check-outs.
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a hotel on there and they had the cheapest rates around
I've stayed in a handful of Intercontinental properties in the US (NYC times square), Canada (Montreal), and Europe (Paris) and the Steven F. Austin compares favorably with all of them. Staff is incredibly friendly, valet is helpful and offered directions to local sites, and the location is perfect. The rooms were spacious, as well. I really can't find any fault with this intercontinental property. Can't go wrong staying here!
I've stayed in a handful of Intercontinental properties in the US (NYC times square), Canada (Montreal), and Europe (Paris) and the Steven F. Austin compares favorably with all of them. Staff is incredibly friendly, valet is helpful and offered directions to local sites, and the location is perfect. The rooms were spacious, as well. I really can't find any fault with this intercontinental property. Can't go wrong staying here!