Name: Hyundai of New Port Richey
Address: 3936 US-19, New Port Richey, FL 34652, USA, US
Telephone: +1 727-877-4016

Hyundai of New Port Richey is a car dealer, located at 3936 US-19, New Port Richey, FL 34652, USA. They can be contacted via phone at +1 727-877-4016, visit their website www.hyundaiofnewportrichey.com for more detailed information.

Location :

3936 US-19, New Port Richey, FL 34652, USA

Contacts :

Added by Jopie, at 25 March 2017

Monday 6:00 AM – 8:30 PM
Tuesday 6:00 AM – 8:30 PM
Wednesday 6:00 AM – 8:30 PM
Thursday 6:00 AM – 8:30 PM
Friday 6:00 AM – 8:30 PM
Saturday 8:00 AM – 8:30 PM
Sunday 10:00 AM – 7:00 PM

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Anonymous

30 December 2017

This was the first time we bought a new car there. Every one was so nice and friendly. They even served us Pizza while our paper work was being completed. Now 2 days later we just got a phone call from our salesman to see how we are doing with our new car. Will deffenatly go back next time we are in need of a car.
Bought a Santa Fe Sport, just love it.
Anonymous

20 December 2017

"What do you need, help? I can't help you. Can't you see I'm busy?" - My service writer after standing in front of her for 15 minutes waiting to check my car in for a free scheduled service that I made an appointment for.

Buying a car from this dealership is fine. It's honestly not bad. Service, on the other hand, is a disaster. There were 4 service writers there, 3 women and 1 man. The first woman totally ignored me for about 5 minutes before I went to another woman who ignored me before telling me rudely "go ask someone else to help you, I'm busy", and the third woman (my Greek service writer) let an older woman cut me in line just because she said "I've been waiting longer". After helping the elderly woman with the attitude, my service writer made a nasty face at me, then said "What do you need, help? I can't help you. Can't you see I'm busy?". Thankfully, the male service writer, who was also working on things, called me over and took my keys to service my car after wasting 20 minutes of my time waiting for someone to take my keys.

Once they finished servicing my car, they left it in the lot boxed in between 3 other cars, required no less than a 20-point maneuver to get out of the spot with less than an inch of space on either side.

What a despicable way to treat paying customers. I don't know if I'll be buying another Hyundai, but if I do, it absolutely will not be from this dealership.
Anonymous

20 December 2017

Lily is very professional. She make you feel comfortable and important. She goes out her way to makes sure the car is repaired correctly and you are happy with the repairs. If anything is wrong is will get it corrected. The waiting room is clean. They have popcorn which is always fresh and a nice size TV. They have WFI if you want to get online. While you wait Lily keeps you updated on the car. When it is finished she gets you. She always has a smile on her face.
Anonymous

29 October 2017

Leased a car that was my first mistake. It may work for some people but not us. The month before the lease was up everything started going wrong with the car. I actually had to have the car towed back to the dealership to turn it in. I forgot to take my licence plate off the car and after 2 weeks of chasing it down I had to break down and report it stolen.
Every time we went for maintenance or an oil change it was a minimum 3 hour wait every time with an appointment . Which sucked because it took me over an hour to get to the dealership anyways.
The staff never seemed to know what was going on. I was so taken back by the way I was treated when trying to find my plates.
Anonymous

20 October 2017

Terrible customer service and biggest attempted scam. I came to get an estimate on my tires and was told to wait 2 hours. After waiting since they were busy, I was told that it would cost $340 for two tires. Various BS charges like balancing which should be included with new tires anyway. Immediately I told him it was too expensive, and he said he would talk to his manager and call us back. I made a few calls to mechanics and found a better price. On our way to pick up the car we called to make sure the car was outside and he goes I already put the new tires on. He gave us terrible attitude and made us wait over an hour to get our car back. The tires should never have been placed without me confirming and agreeing to the price. I wasted my entire day because of their poor customer service.

Definitely good place to go if you want your patience to be tested. Never again.
Anonymous

13 October 2017

Great service! We came after we received a letter in the mail about the promotions Hyundai was having. We had Josh as our sales rep and he was very friendly and helpful throughout the process. We were able to trade in our current vehicle and upgrade to the newer model with no money down. They definitely will work within the budget that you tell them you are comfortable with. Ask for Josh if you are looking to buy a new vehicle, as Hyundai's are very reliable and affordable for family vehicles!
Anonymous

04 October 2017

We had scheduled an appointment for a 15,000 mile service check and were told this would take an hour and a half. Well, it took 3 hours of waiting time plus our travel time, so half a day. I appreciate that the mechanics needed an extra 15 minutes to align our tires, but that still doesn't add up to 3 hours of shop time.
Actually we realized we were in trouble when our car was still sitting outside a half hour after our designated appointment time. We were told the shop was "backed up"at 9.00am in the morning????
I can only presume that people arrived without an appointment and their cars were taken in. Surely the more appropriate thing to do would be to say"sorry but we're fully booked this morning. Let me schedule an appointment for you". On the other hand if all these people also had appointments, could it be you are scheduling far more jobs than the shop can handle?
Anyhow, no doubt about it, we are very unhappy customers and will have to think carefully before coming to Hyundai NPR for a replacement vehicle. the 10% discount we were offered is poor compensation for doubling the time needed for our job and the chairs in your waiting area, while okay, are just not comfortable for a 3 hour wait.
Anonymous

24 September 2017

Please don't buy from these guys. They take advantage. They will put you in a car you cannot afford then refuse to help you. Awful people. Don't believe the five star reviews either. This dealership pays a company to have random people write phony reviews. If you ignore the phony reviews and read the real ones you will see many instances of them taking advantage. Please don't buy - they lie!!
Anonymous

29 June 2017

As always my reservation for warranty service was right on time. The waiting area has all the amenities to make your visit pleasant. Employees very personable and knowledgeable. This is my 3rd Hyundai and I can say that I've never been disappointed with Hyundai of New Port Richey. From my perspective a great car for the investment.
Anonymous

26 June 2017

Scott Spieler had good industry knowledge and a low profile sales approach.. He has excellent public relations skills; listening to the customer and delivering the product without the dreaded "over sell" tactics. This was a walk -in, no hassle sale; exactly what consumers want.
Anonymous

15 June 2017

Our overall experience at Hyundai of New Port Richey couldn't have been any better! Scott S. was very professional and attentive. He answered all my questions and made the car buying process seamless! I will most definitely return in the future!
Anonymous

14 May 2017

The absolute best and fasted car buying experience I have ever had! Going above and beyond is an understatement. Robert C. and Jared made the entire process smooth and stress free. Where all of the other local dealerships failed, these guys delivered. We watched the other sales people while we were waiting for our papers to sign and they were all so pleasant. This was a very healing experience to a very stressful turn of unexpected events. I can't thank you enough! We will be back!
Anonymous

01 April 2017

I bought a new 2009 Hyundai Genesis along an extended warranty 10 yrs /100k miles. I have had my car in for service for a myriad of issues through the years both under factory and then extended warranty. The service dept has always handled my issues promptly without exception.
I recently had an unfortunate occurrence during my last visit for service. I want to express my utmost appreciation to Nick Dorsey for the manner in which he handled my situation. Without hesitation he provided me the solution that I requested. He understands and values his customer and has made me a stronger and more loyal customer than I was before. I wholeheartedly recommend this dealership for your automotive needs.