About
Location :
Added by Jopie, at 09 March 2017
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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12 Reviews
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23 December 2017
No pressure sales. Salesman worked with us to get us into the vehicle. Business manager worked hard and was able to get us financed with a lower payment than expected. Excellant experience. Thank you.
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20 December 2017
I met with Al Schaefer in Finance at Castriota on Monday Dec 18th. I wanted to purchase an extended warranty for my car. I had problems with another dealer getting my contract correct. I cancelled it and went to Al to get the contract the way I wanted it. He was very nice, and helped me get what I wanted. It is so refreshing to work with someone who understands how to treat customers. We had a few issues and he was great to work with! I hope to work with him in the future when I am in the market for a new car. I would recommend him to anyone ! Very professional and willing to work with you.
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21 October 2017
Paid $100 and waited 4 hours to have my car detailed. The only clean part of the vehicle was the cargo mats. The dash, back cargo area, door handles, cup holders were not touched. The windows were completely streaked. The driver had to pull over to wipe them down just to drive home. There were large areas missed on the outside. I emailed immediately when I arrived home to offer pictures, however; I have not received a response more than a week later. I’ve had a vehicle detailed at Castriota before. When I picked it up, it looked as if I had just purchased it off the lot. This experience was completely different and disappointing as my husband had it done as a surprise for my birthday. Imagine my surprise when he told me he paid $100 for a car that was still dirty!
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21 October 2017
New post:
Brought my car in after hours because it wouldn't start and asked for Ronnie again. I got a call in less than 16 hours telling me what was wrong and what it would cost to fix it. Super impressed! The mechanic also mentioned that my car was not in for the 60k service, which he could see was needed and offered it. I took them up on the offer to fix it. Monday morning Ronnie called me to tell me that the work was complete. The driver who picked me up is also my new neighbor!
I'm really happy with the service I get from the repair team. Very professional team that keeps me informed every step of the way.
Thank you guys!
Update to post 1:
After finding out that my problem was still occurring, I brought my car back in to get it fixed. Ronnie was awesome and got my car fixed. I also had my windshield replaced after another inspection of the car. They fixed my tire after a removing a nail from it and Ronnie even got me some money off of a part that I needed installed. I was picked up and dropped off a few times and the driver was nice and funny. I wasn't happy the first time, but the willingness in making it right is what earned my complete satisfaction. Thank you very much. I will return for subsequent repairs and maintenance.
Post 1:
My initial problem wasn't fixed. I'm not happy about a $2500 price to fix things. I have to take another day off work to bring my car in. The people are nice, but that isn't helping the situation.response / report this review -
17 October 2017
It was wonderful. The only part that was not so fun was waiting from 1045 am until 455 pm. Not really sure why I was never offered a loaner car. I really hope this was just a bad day at the service department.
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21 September 2017
It was an ok experience. My sales people were great.. the car I purchased had a lower price on the windshield. They would not honor the price. I was frustrated with the situation. Seemed no room for compromise. Dealer fees were high.
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08 July 2017
My wife and I shopped and shopped for a new Chevy Traverse for weeks. We went to half a dozen different dealers all over the 3 counties. Castriota gave us the very best deal out of all of them. Mr. Castriota him self even called me 2 times to make sure that the deal was the very best and answered all my questions I had. We were able to get the vehicle we wanted, at the price we needed and the warranty we need as well. Plus we got more for our trade then anyone else offered us. The entire staff from the salesmen, GM and Finance manager went out of the way to make this deal happen. My wife is happy with her brand new 2017 Traverse and I'm happy we didn't pay an arm and leg for it. The salesmen we had was great and the GM was more then understanding when dealing with me. I never shopped here really before, but next time I go car shopping, I am going to start with Castriota Chevy.
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13 June 2017
Hello,
December of 2016 my husband and I came into your dealership to have new tires put on our 2013 Chevrolet Malibu. We spent $730 on four new tires. At the time, we questioned the noise of the tires and we were reassured that there would be no noise. Well, there was noise, unbearable to say the least. When we came back for our oil change as we faithfully did, my husband questioned that it could be the wheel bearings. Well, rest assured, we were told no the wheel bearings are fine. Ok, the noise of these tires are ridiculous!! We went on our way, not happy but hey, what are you to do? We trusted your dealership and your service technicians to know their business. They do not!!
June 12, we come to your service department because we had a nail in our tire that needed repaired. Well, we were told that we don't have road side hazard warranty on our tires, that none of the tires that you sell have this warranty. Ok, without even looking to see we are a customer, your service techs DIDN'T EVEN OFFER A SERVICE TO FIX THE TIRE!!! They couldn't be bothered. Mind you, there were no other cars being serviced at this time at 4:30. Really???!! We are done with Castriota!! Please take our name off your mailing list as we no longer will come there for your so called service or for a new vehicle. We have taken our business elsewhere where we are treated with respect!! Also, no referrals will ever come from us and if ever asked, it will be "don't go to Castriota!!"
Unbelievable what you call service!! Maybe you should review your service staff and do what you can to keep the customers you have before they leave.
FYII wouldn't have even given 1 star but it would not let me post with no stars!! Another thing you should consider reviewing!!
Thank you for reading my review!
Rhonda Neudeck
Hudson, FLresponse / report this review -
24 May 2017
Great service, picked my truck up at my residence; fixed recall and returned truck! Can't ask for better service than that, no complaints, great dealership!!!!! Will do my service work at Castriota in the future!
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16 May 2017
Salesman sold me the first Chevy I bought since 1963, I would say he done good. Gary was very helpful with everything we asked about or needed.
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16 May 2017
Update:
After finding out that my problem was still occurring, I brought my car back in to get it fixed. Ronnie was awesome and got my car fixed. I also had my windshield replaced after another inspection of the car. They fixed my tire after a removing a nail from it and Ronnie even got me some money off of a part that I needed installed. I was picked up and dropped off a few times and the driver was nice and funny. I wasn't happy the first time, but the willingness in making it right is what earned my complete satisfaction. Thank you very much. I will return for subsequent repairs and maintenance.
Original post:
My initial problem wasn't fixed. I'm not happy about a $2500 price to fix things. I have to take another day off work to bring my car in. The people are nice, but that isn't helping the situation.response / report this review -
16 March 2017
Man I loved this dealership. The service department . ( Only part dealt with) clean, quick, friendly, modern, even had a boutique that women would love! I picked this place at random and man I was lucky. Rob took care of me right! Highly recommend!!
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