Great sales team. Didn't end up buying a Hyundai there but only because they didn't have what I wanted (car features). Otherwise it was a good shopping experience.
Had a great experience with Hyundai of Wesley chapel. The sales associate Symon did an excellent job helping my husband and I buy a new car. Thank you Symon!!
I don’t normally write bad reviews or complain but the service I got there was horrible. I had an appointment at 11am for an oil change and to have them look at a few things. The service individual I was dealing with, Ed, called an hour later with an estimate and I told him just do the oil change and change the one bad fuse ( should be a quick service.). Fast forward to 6pm that same evening. I called Ed’s number but got no answer. I Called the main line and spoke with a Jarrod who put me on hold to go check the status of my car. I waited on the line for exactly 20 minutes and then hung up and called again. I spoke with Jarrod again who said I must of got disconnected.. even though I was still on the line when I hung up. He told me my car was not ready and he did not know why it was taking so long. Fast forward to the following day where I still received no calls from Ed or the dealership. I went over to the dealership at 12 in the afternoon and asked for a manager. I spoke with a manager and explained the situation and I expressed my frustration. The manager brought me over to Ed and Ed tried to tell me that he called me and left a voicemail. I explained to them my phone had no missed called from them or a voicemail. They tried to say there must of been a mix up since the car was originally listed under my father in laws name, who also never received a phone call if that was the case. In the end all the manger could say was sorry. He offered no solution and made no statements on how it was going to be resolved for the future. The manger did ask if I would bring the car back in the future and I responded by saying I will not bring the car back here and the rest of th family will no longer bring their cars back either.
I’m disappointed in their lack of costumer service and do not suggest other people do business with them if that is how they choose to do business.
Great purchase experience here at HWC! 2017 Santa Fe Sport. Even had an issue where a part was missing from my vehicle when purchased, they ordered it and got it the next week, very fast considering it was a Holiday week. Amazing folks! Thanks for everything, see you at maintenance time!
I had a great experience at Hyundai of Wesley Chapel. Bob was professional, understanding, and easy to work with. He and the rest of the staff worked with me in terms of my budget and I ended up with a beautiful new Elantra. I would highly recommend to anyone! Thank you Bob and staff for all of your hard work!
I had a great experience , just bought my car and love it .
nobody was pressure me they take time to look at different option to meet my budget
I had a pleasure to meet Martel Williams & Carter Miller , all other staff members were very friendly. Papers work was fast
Went to test drive two cars for the weekend at this location After I had sent to inquiries the night before as well as received a phone call and an email from the dealership confirming my appointment Only to find that one of the cars have been sold already and the other one had transmission issues.
I test drove the car and it definitely has transmission issues. And was told by the salesman it did.Unfortunately service manager didn't agree but would take a look at it. And I was called the next morning to be told that this is exactly how the car should be driven. It's operating perfectly. Such is not the case. I am familiar with this car as well as its engine and its transmission (Hyundai New Port Richey screwed up my last transmission) It took some reasoning with the sales manager to have a service department look at it's again. Keep in mind I have not even purchase this car yet let alone talked numbers. This is yet another incarnation of Scott Fink's bumbling customer care and greed. I know this because he told me in an email.after he got done calling me, a customer of many many years.greedy! Because I felt that I deserved some kind of a discount or break on purchasing my fourth car from one of those dealerships like I've made the mistake of doing so in the past. Customer loyalty doesn't really seem to be any concern at any of Mr Fink's dealerships and I suggest, as you are sitting home or on your phone reading this review, to heed my warning. Go to some other Hyundai dealership. I'm sure they can take better care of you.with such a low bar setANY place would be better.. The guys at Brandon seem pretty nice.
Their customer service is falsely nice. They do it in order to rip you off and convince you they care. I got conned into buying a used car with 20,000 for 15000, mind you the battery died two months later. and then recently the wiring blew!!! They claimed I only had a 3 month warranty but when I went back recently they said I had a 5 year warranty. Make up your minds! My car has been in their shop for two days now and no one ever answers or calls back when they say they’re going to. Horrible.
Start to finish I had one if the best purchase experiences ever. Bob and Joe are top notch professionals and were all help, no pressure. I would recommend these guys as well as this dealership to any of my family and friends. Thanks Bob and Joe for everything. 5 stars!!!
My sales person was incredible in terms of customer service. He knew I didn't have much wiggle room in my monthly car payments. He was worked with me and he negotiated an awesome price on my new Hyundai Elantra. I love this car. It drives do smoothly. Excellent service center, the free oil changes and the all car parts are mostly included in car's warranty. Smoothest car buying experience I've been fortunate enough to have.
Had a great experience buying a car at Hyundai of Wesley Chapel. Carter Miller, one of their employees was extremely helpful. Good, quality cars and services. Very good prices. Very good customer service. Highly recommend it!
I had the best experience, I will never go to anywhere else, Bob Z did an amazing job of telling me like it was and NOT wasting my time, as well as listening to everything I wanted even down to the color!!! Best salesman EVER!!! 😊
My husband and I recently purchased a 2017 Sonata Limited from Hyundai Wesley Chapel and couldn't be more pleased. Our salesman was John Cavalovitch he was so helpful and knowledgeable he answered all of our questions and took a lot of time to demonstrate all of the features of the car of which there were many! This was our first purchase of a new car in seventeen years and we found it a pleasant experience. Thanks again, John for all of your help!
Gene & Sharon F.
Chris Hensley worked very hard to get me into a vehicle. Came in early to accommodate my time schedule. Showed me the many features of my car. I didn't feel as if I were just a dollar sign. Very courteous and attentive to my budget situation. After purchase I still had other questions which I forwarded in a email and was responded to in the same day. Great experience!! Thanks so much Chris and everyone who helped me achieve my new vehicle.
Had an amazing experience buying my first car! My sales associate Chris Hensley was so patient with me (7hrs till I made a decision) and answered all of my questions. No pressure, felt like I was at home buying a car. I will definitely buy with them again in the future. If you are looking for a car, ask for CHRIS!!! Best deal I could have asked for!