About
Location :
Added by Jopie, at 10 March 2017
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 8:30 AM – 7:00 PM
- Sunday 11:00 AM – 5:00 PM
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15 Reviews
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29 December 2017
Work with a great sales person Sheryl, she worked hard locating the truck I wanted and needed to fit my personal needs. She kept me informed on the delivery date had the truck serviced, cleaned,and fueled ready for pick up.
Upon delivery she went through options available with my new truck.response / report this review -
17 December 2017
I had a scathing review on here about Ferman regarding the sales staff from previous experience. Today I took that down and gave Ferman Four Stars. Why? Because of Bob Cooper and his service team at this dealership. Bob really stepped up in a bad situation along with Brian Guest and their team of Techs to work on my 2018 Charger Hell Cat. I appreciate the work that they did. Bob Cooper is a major asset the the Ferman Group. Your service department restored my faith in Ferman. Thank you.
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14 December 2017
From the beginning everything seamed very nice and good. I sent the dealer an email and asked for a price out the door. They answer me back and says yes if you put down x amount of $. Sounds good. 30 minutes later I get a phone call stating "we want to make things clear". They then take my out the door price and adds Tax,Title and Tag. On top off this an attitude from the sell man stats coming forward and he is very rude and not negotiable at all. Will not sett a single step back at this dealership. Rude and f:n nasty.
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29 November 2017
When I was car shopping at Christmastime 2014, I was already exhausted from all the research, opinions, pitches, test drives, disappointments, and information overload that I was starting to lose faith in finding a new car. Moreover, I was getting frustrated with many of the dealerships and they way they conducted business. That mindset and those feelings were surprisingly and unexpectedly turned around when I visited this Ferman dealership.
I was referred by neighbors of mine who has purchased their last 3 vehicles from them (they have 3 sons in the military) and were completely satisfied with their purchases and, more importantly, their car buying experience AND process. I asked for the same sales representative they used and from the start he treated me like gold (without me hinting or asking him to).
He listened, asked questions, made suggestions, but more importantly, let me browse first at my own pace. As with most of the service reps I observed there, they are considerate and patient and not forward and intrusive (which is usually a turn-off for most car buyers). They are more friendly and helpful than any of the other dealerships I had the displeasure to visit.
The atmosphere made me comfortable and my sales rep introduced me to a vehicle that has just been re-released that year which to my delight had ALL of the features I was looking for that I had not previously found in all the other vehicles and dealerships I had checked out. Because of that find and his attitude and enthusiasm, I did end up ending my search (and anguish) then and there with the purchase of my new 2014 Jeep Cherokee.
Granted, they also have Chrysler, Dodge, and Ram vehicles (in a large, spread out, but well organized and friendly setup) which I also looked at, and they are happy to walk or cart you around to browse, but ultimately decided on my Jeep.
The paperwork and finalization process was smooth and painless, I understood everything presented to me, and if I had questions, they were answered fully before we moved on. That I liked and appreciated (and kind of expected anyway).
So, from the recommendation of neighbors with previous experience and the impression I got by being there, I now believe my search should have STARTED with them, but nonetheless, am very happy it ended with them. I do realize that each person's shopping experience will vary, but overall I believe you will enjoy at least visiting if not purchasing from this Ferman dealership. You've visited others and either moved on or were disappointed to some degree, right? So give them a try. I can say that if I will most likely purchase my next vehicle from them as well.response / report this review -
11 November 2017
I walked into this dealership about 3 weeks ago looking to see what I could afford in regards to trading in my vehicle for a Jeep Wrangler. I was approached by a Product Specialist named Neil Mackey. We chatted, I told him where I wanted to stay in regards to payments and such. He essentially told me what I was looking to do was impossible, and was pulling out his phone making calculations and such trying to prove me wrong. As a salesman he should have known there was wiggle room, and it is a negotiation on our part just as much as it is theirs. I tried to work out different scenarios with him but he kept scoffing them off saying what I wanted I would never find. He proceeded to pull out his business card and told me to call him when I try other dealerships and find out that he was indeed right. I looked at him and told him not to hold his breath. I have now been driving my Jeep from Brandon's Courtesy Dealership for 3
weeks now. Not only did they lose out on the possible sale of my vehicle but my father and sister purchased Jeep's within a week of me purchasing my own. Had your "Product Specialist" Neil been a little more interested in his customer, not taking phone calls mid conversation with me, and treated me like a possible buyer you might have sold some cars Going here would be a waste of your time. Go to Brandon and ask for Thomas he was amazing through all the purchases my family has made recently. Oh and Neil, you never received a call because you only said to call if you were right, and you were WRONG.response / report this review -
26 October 2017
This team is the best. They were all very accommodating to an elderly person such as I. My car was handled in an appropriate and timely manner.
Ann Andersonresponse / report this review -
23 October 2017
Great service advisor Zach, his team did great work in a very timely manner. Showed up for my appt early, which wasn't a problem, they started my service early. And they even washed my vehicle. I would highly recommend this Ferman Jeep, Chrysler, Dodge' s service department to all my friends.
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18 October 2017
Excellent customer service. If you are looking to buy a Jeep, definitely check them out and ask for David Cooper. Thank you as well to Kathy and Lorenzo! More than satisfied with my Jeep purchase!
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16 October 2017
The team is always on time with my appointment, friendly, and ready to explain exactly what needs to be done and how much it will cost. The waiting area is comfortable and well-equipped. Wouldn't take my Jeep anywhere else!
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14 September 2017
I loved my experience here at Ferman on 54! Walking in and seeing the presentation of the jeep I was looking at, gave me goosebumps! Mike P, David, and Dan were all very helpful in the whole process. I was in and out in only a couple of hours! Best automotive dealership in the Bay Area!
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01 July 2017
What a class act organization. The service staff was simply tremendous. This was an unplanned trip to the shop. My service rap made a very bad situation into a positive from the moment I walked through the door. I was greeted with a friendly heartfelt smile , Along with compassion. Throughout my vehicles stay, I was kept up to date with everything happening with the service on my vehicle. No extra work was recommended that was not needed unlike many other dealers like to do.
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14 June 2017
Best car deal I've ever been apart of. I was way upside down and the guys a Ferman worked with me to lower the price with incentives and rebates and even gave me more for my trade then I got offered any where else. I recommend you try them them, If not first, go for a second opinion, I'm glad I did. And be sure to ask for Brad Butler. #2017DodgeChargeDaytona
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26 May 2017
I have never had an easier experience buying a vehicle than I did at Ferman. Sheryl, my sales person, was great and made sure I got the exact vehicle I wanted. She and Karl, the sales manager, treated me and my family with such respect and courtesy. I recommend anyone in the market for a new vehicle to head on down to see them.
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17 May 2017
Did not have a good experience. The car I originally came to look at had a big dent and paint marks on the back that was not listed on the car fax or in the pictures online. The sales team would not work with price or even ask if I could provide a down payment in addition to the amount I was pre-approved by my bank. The sales team did however try to "let go" of a car I had already stated I did not want. I left and went to the wonderful staff of Veterans Ford where I was able to find a better car and better deal.
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17 March 2017
Awesome! Today we had a great experience buying a “Blue” Jeep for our son at Ferman at Cypress Creek. My wife did the research while I was traveling and between trips I had one day to buy a Jeep for our deserving son. Her research checked out and we expected a good deal. Our sales rep, Sheryl, was fantastic – as was the sales manager, Gentleman Jim – as was the General Manager, Mike P. Each was focused on ensuring we got the vehicle, options and color that we wanted – even recommending stepping down a model for what we were seeking. We left with exactly what we sought at a much better price than we expected. After buying dozens of new cars over four decades this is the best experience and deal we have had. Also very military friendly – unequivocal outstanding recommendation! Bill from Tampa.
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