The sales staff at this dealership very professional and wants you to find the bike of your dreams without the drama I have found at other dealers. My sales person Anthony Lapuchino was perfect example of how all sales professionals should strive to be and helped me though the sales process and financing in a timely fashion. I could not be happier with my purchase of my Deluxe. Thank you again Harley Davidson of NPR for a great experience and you have gained a customer for life!
Let me tell you, i took the New Riders Course out of the New Port Richey location and i could not be more pleased with the class! I had my expectations and knew that they would be good but they exceeded my expectations in every way. The class work was really informative and the instructors were extremely good at delivering the information that they were covering. Both in the class room and outside when we were riding it was very apparent that their focus was to make us(our class) much better and more importantly safer riders. These folks know their stuff and i would not only recommend but HIGHLY recommend taking courses with them! No matter what your experience level is, anyone from new riders to years of experience can take something away and have a great time doing it!
Excellent customer servicegreat knowledge
Oh inventory. Friendly. Patience,ove the atmosphere, keep coming back.
Carol is the best. Thank you
Happy Thanksgiving to you and yours
Christine Gould..even brighter. My
Guy is nuts about
The limited.
Well Jingle Bells!!
I have all my service work done at Harley-Davidson of New Port Richey. I've always been satisfied with their work and I've always got my bike back when they promised. They have a large assortment of new and used bikes and if they don't have the bike you want they can usually find it at one of their other locations. My favorite service they offer is if your bikes not running they will pick it up at no extra cost if you have the work done there.They also have a nice selection of motor clothes and Harley related items.
Wish Fletcher's had never closed. Was talked into trading my '06 Heritage for an '14 Electraglide. Nothing but problems. In 2 years it's been in their shop almost 3 months. Completely redid the electric system. Most recently was taking in again because the battery died. They dropped the bike And had to do body work to fix. Took almost a month and still had to pay for the battery, never an apology.
Out of all the Harley-Davidson dealerships that I visited throughout the years which is 42 it's always a pleasure to walk into Harley-Davidson of New Port Richey and get greeted with open arms and smiling faces. Carol Smith is always extremely thorough I'm making sure that there is a good selection. She always goes out of her way to make sure that myself and my friends have what they want in the right size right fit and never hesitates to order anything that I would want. Talk about going over and above and beyond very hard to find these days. It makes me keep coming back and besides her and her staff knows my wardrobe better than I do.
Julie was such a pleasure to deal with!!
The minute I walked in that store I was greeted me right away.
She was very knowledgeable about the sales that were going on at the time and know all the new inventory that just came in! She set me up with a salesman right away. I will definitely recommend everyone I know to come and shop at Newport Richey Harley Davidson !!!
And to make sure that they bring donuts for Julie and her crew!!! 🍩
Love this dealership. From the sales department (Chris) to the parts department (Scooter Trash), to the apparel department (all of them), this is hands-down the coolest and nicest group of people I've dealt with at a dealership. Recommend it to anyone- regardless of the need. If its Harley related, check them out.
Ride safely.
We have been coming to this store since its opening, its more like a family business than anything and the staff are like family. I started coming here not long after my first purchase of Harley at another store but soon found out once the sale was done, so was the love and soon forgotten about. This store is the exact opposite, every singe time we walk through the doors the staff takes care of us like we are making a purchase. I will only take my business here and every single person we have sent here to purchase a bike has left with one and very satisfied knowing that new or used, they got the best deal possible. All my work is also done at this store with my most recent upgrade to stage 4 on my 2017 limited, taking it to a powerful 114 with 125 horses and torque. See Mike for your engine work, Lance for your parts and Big George for any store concerns, he will take care of you and if you want to purchase new, see Anthony. Many more to name, they are all great there.
When you need to part, and people with experience see these guys at the parts counter, Never a hassle & always friendly..
I had to do a small return today,, and pick up a new part,, never had a bad experience,
Like in some dealerships, where they feel like they're doing you a favor by being there..
Check them out..👍
Most awesome experience!!! First time buying a motorcycle and definitely a Harley Davidson believer. Ken "Chief RAy of Sunshine" is the nicest salesman I've ever met. He took his time to show me around and guided me on what would be the best bike based on my skills and knowledge. At no time did I feel like he was pushing a bike on me or make me feel like a dollar sign. He made me feel like family and I could tell he really enjoyed selling. In my experience it's odd to find a non-pushy sales man. I'm very happy with my purchase and very thankful with Big George who also aided in my purchase. The technician Mark was very knowledgeable and gave me a thorough walkthrough of the bike. I've called several times with silly rookie questions and they are always happy to help. I almost feel like I'm calling family. In conclusion "Harley Davidson of New Port Richey is the BOMB!!!
Excellent customer service here. They even set my purchase aside for me to come in and pickup. They were very helpful over the phone with my questions and looked up my item in the computer and then made sure they had it ( hat). Great service and were sincerely friendly.
Yes, two stars. I am going to place a little compliment sandwich right here.
Let me start by saying, the entire staff and atmosphere are great.
Now, I purchased a tire elsewhere and brought my scooter, with tire, to have it installed. The service consultant inspected my tires. On the checklist, there are 3 check boxes next to each area checked. "Red, yellow, green." Universal for bad, neutral, good.
The front tire was good, "green". The rear tire was red, "bad".
I was told it would be about two hours. After an hour and a half, my consultant found me and said, " the technician removed the front wheel instead of the rear. We stopped him before he removed the tire. He is putting the front back together and will change the rear tire. So, it will be a little longer than expected."
Three and a half hours later I get her back.
As soon as I go to take off in the parking lot, I here a clunk in the front and the brakes were spongy. I immediately turn around and advised the consultant of my experience. He takes it back in. An hour later, he comes out with the bike and states, " the tech looked over your bike and found nothin wrong."
Later that night, I took a ride. Went to back it into a parking spot, on level ground. Took everything I could to move the bike. Called the dealer the next day, they trailered it to the dealer. It was there for three days. I got a call saying the original tech put my front wheel spacers on the opposing sides and replaced the brake line in case the old one had collapsed.
Since having my scoot back, the front rotors rub as though they are warped.
Took her back up to have it looked at. Roughly an hour of being there a tech comes out explains to me, "pads are going to rub the rotors. That's how they work". This much I understood long before Bill Nye just explained it to me. What I don't understand, is how before I brought my bike in for service, I did not have that problem?
The food and beverages on the weekend make this place a nice little meeting point.
I went into New Port Richey Harley-Davidson on Saturday, August 9th to look at Harley clothing. I just had to comment on the exceptional service I received at the New Port Richey Harley-Davidson, especially from Jackie and Carol They went out of their way helping order boots, answering questions and just made my whole experience pleasant. I will definitely tell all my friends that New Port Richey Harley-Davidson is the place to go for Harley gear. I will definitely be back! The parts department has always been helpful to me and always willing to help starting with Lance on down.