Excellent hotel with nice views of bay and sea. Very clean, spacious and tidy rooms. Beach is connected to the hotel and they offer goodies as part of their resort daily fee. The person at the front desk was exceptional and made sure the check-in was smooth and pleasant. Although on the expensive side during holidays, it is a hotel I would recommend to others.
I intend to go back again! Everyone treated us respectively friendly courteously. Room service food was excellent. Everything there was exceptional
All the people at the hotel were extremely nice, friendly and helpful. Our room was great and we requested it for the next time were there. The only reason I did not give it 5 Stars was because they didn't have a continental or any kind of free breakfast, which were used to at most hotels.
Sorry to say that this was the worst hotel experience of our lives. The construction wasn't a minor inconvenience. In fact it made the room unlivable and the pool wasn't useable either. They comped us a free night, but it wasn't worth it as anyone with a family and young kids are aware, flights, days off from work and hotel costs are very expensive. The staff was hit or miss with some Hyatt employees "smiling" at the issues and were passive aggressive in response. They didn't have to book us directly above the construction but they did not care. They took their hotel fees and resort fees and did not care the the hallways were filled with paint fumes, metal shavings and banging that began promptly at 845am each morning and did not stop until after 5. That is not a slight exaggeration. They turned the one vacation we take each year into a nightmare. We ended up having to rest in the lobby.
I was planning on staying at the Marriott Sand Key because I had a wonderful experience there previously. After seeing the pictures on your website, I decided to try the Hyatt for the first time. Our room was very beautiful. However, we were awakened to very load hammering at 8 am coming from the wall behind our bed in the next room. This loud banging continued for at least an hour. We left early and were lacking sleep. Then when we left the parking garage, I was charged $35 dollars. I swiped my room key because I was told by your staff that parking would cost $21. I kept getting a message saying discount not accepted. I really thought that parking should have been included in my very expensive room charge. But, $35 dollars for one night is preposterous! I paid over $300 for the night to celebrate my boyfriend's birthday. We were sorely disappointed and we will never be staying at your hotel again.
We’ve stayed at some of the best accommodations in the world and we’ve stayed at some economical places too. This resort left us scratching our head as the reviews were strong and favorable. The entire experience was discouraging and left us dismayed. The beach itself, beautiful! The amenities, decor and food are below average. Even after undergoing extensive renovations we did not feel as though anything was luxe. Sadly, rooms are not up to our standards and lacked attention to detail. We even upgraded to a preferred suite and continued to be disheartened at every turn. AC was outdated, noisy and not sufficient throughout. Hallways were humid and air quality was never crisp. Spa was mediocre; atmosphere and treatment sub-standard. We’re business professionals and not used to a place like this. I guess after seeing the website, pictures and reading reviews, we were truly duped. We tried to find another hotel but our corporate travel desk could not locate anything that would work with our schedule.
Was in town for a conference that took place at the hotel. Room renovations are ongoing, but may be done about a month from the date of this review or less. I was in a huge room that's meant to accommodate families with it having 2 bathrooms, a full size fridge and 2 queen beds. Room was clean, WiFi worked and staff were friendly and helpful. Food from their restaurant was pretty good as well. Last, but not least, the hotel is short walk to the beach. Definitely, looking forward to coming back next year!
We had our wedding here. Our wedding turned out great but it was not because of the wedding planners they assigned to us. The girl we had missed steps at every point along the way. I had to keep on top of everything. Even down to the point where they set up the chairs wrong for the ceremony. We had 20 people so it was not a complicated thing.
I do not fully blame the person assigned to us. The hotel had 6 weddings the same weekend as ours. The hotel is all about money and not about guests experience. Some of our guests were also given really poor rooms. We booked 14 months early so I would have expected a small wedding booked way early to be rather flawless.
Overall this hotel is over priced. Parking room rate resort fee etc. We would have loved to come back for a vacation but the hotel is just not worth the high prices.
If I could rate negative 5 stars I would have done it! I have made a reservation in this hotel on June 15, 2017 for labor day weekend (9/1 through 9/5/2017) but unfortunately I had to cancel it on June 30, 2017. I had been on the hotel premises before attending a wedding and I fell in love with the place and their personnel. It is a misfortune that although I had cancel my reservation timely, the hotel withheld $340.43 from my card I used to make the reservation. I called twice to the hotel and they see no charge to my card but I can see it from my bank online statement. I asked a friend of mine who is a manager at another chain hotel and she advised to contact the hotel because they usually do retain a portion of the hotel stay when you check out until the account is completed charged with the invoice of the total stay, but since I never stayed at the facility they shouldn't have retained any amount. Not only the personnel did not offer options for my inquiries they told me two complete different answers when I inquired about the charges. It is the first time I had experience this type of "unknown charge" on my account. I do have a feeling that if I don't check my card online statement, someone not so honest is being overcharging customers for cancelled reservations. I have copies of everything and this is outrageous!
Mel
9/6/17
This resort is more than visually breathtaking, it's more that the spectacular view seen from every angle, it's far more than what you see with your eyes. The friends you make at the Hyatt Clearwater, and by friends I mean the exceptional staff, go out of their way to make each guest feel like family. My recent stay was in October and as always the service I received during my stay was stellar. The hotel itself is stunning, sitting beachfront to the Gulf. Everything one would need for a perfect vacation is within either the hotel itself or less than a 10 minute walk.
From the moment I made reservations for my last trip in October and spoke with Justin, the Assistant Operations Manager, about our room and the accommodations I knew we would have a memorable trip. Justin was gracious, attentive, and went out of his way to make the week wonderful. I honestly didn't have to request anything additional as he seemed to just know what would make it great. The upgrade he provided was perfect for both my 9 year-old son and I and it set the tone for a much needed, wonderful vacation. As an added surprise he provided us with vouchers for breakfast, which let me tell you was an added luxury as a 9 year old boy can certainly eat!
The staff at Swim Bar are just amazing. Mandy and Andrew simply go out of their way to not only provide exceptional guest service but also seem to genuinely care for each and every guest. Each time we visit we are welcomed much like we are close friends who've been missed and this type of care is unlike anything I have yet to experience with any other hotel. Staying at the Hyatt Clearwater isn't just a "visit;" it's a home away from home.
Amazing hotel. Your holiday begins with champagne while you check in. Beautiful rooms. A huge lovely pool overlooking the Gulf and floors above street level. Cocktails poolside from the bar. Make sure you order a cocktail in the coconut monkey glass. Great grouper nuggets as well. We can't wait to stay again. ❤❤
Hotel is really easy to get to. Room with kitchenette even has a blender. Balcony on the South side offers a great view. Staff is incredibly friendly and informative. Options for groceries, liquor, etc are all within walking distance. Would recommend. Beach is right out of the back, the sand is soft and the water is calm, clear, and perfectly tepid.
Was there for a day to set up for a wedding!
Everyone was very nice welcoming and helpful!
Very very beautiful clean clean clean
The food was amazing and nicely priced for the amount of food
My only compliant is the ladys bathroom on the 5 floor was very hot and stale(no air flow). Otherwise i cant wait to be a guest there one-day soon!
We had a a two bedroom suite which fit 6 people comfortably unless you were the ones on the pull out couch. You could feel the Springs in the mattress with every move you made. The carpets could also use a shampoo. There were lots of stains.
The view is the top reason to stay here! It was fabulous!! The pool was also great, great views from the deck and the pool staff was friendly and attentive. Drinks and food at the pool bar were good.
Great Hotel/Resort, Excellent View, Professional & Courteous Service. The rooms are very nice and clean. Every amenity that you could ever want is already available in the room. Blender, Full size Refrigerator, Microwave oven, toaster, nice firm bed, opened balcony view of the beach. You name it this room had it! Definitely a five star Hotel in my opinion!!