The hallway smells like stinky feet and the room smelled like cigarettes. I did a bed bug check on our mattress and found a towel covering up multiple pee stains. The shower kept clogging up, the room was dirty upon delivery. The floor’s are completely stained. As we walked into the room the staff asked if we needed room service (we were confused why they were asking if we had just checked in). I took pictures of the room discoveries. I understand why this place is low rated. I will be checking out first thing in the morning bc it’s too late to check out tonight. I hope to be refunded for this because these rooms are unacceptable!!
Awful awful people robbed my family of 100$ deposit lying and saying we were smoking in the room and neither of us smoke definitely will NEVER spend another dime with them! Called corporate and they stated they are a franchise and they can make there own rules we even called the police and they said we have to file a civil suit to get our money back so they knew exactly what they were doing to begin with!! We definitely learned our lesson with trying to be cheap!! Rooms were musty and mildew smelling. They do not look like the photos they posted! If I were you I would definitely rethink staying here
We were there for my brothers graduation from boot camp first off so they knew everywhere was booked! We booked our room for 3 nights and we thought we had the full amount that we were supposed to pay but we were wrong!! When we got there we were told we would have to pay a $50 deposit for using a credit card, which wasn’t told to us before we got there! Then we asked if we could pay the deposit in cash and then it went to a $100 deposit!! We were not happy about it and the staff was very rude and kept blaming the system! They called the manager about it because we were not told about it and they were wanting to just cancel our reservation instead of just taking that off in the first place! After all of that was straightened out we asked if we could check the room before we slept in it because we heard about bed bugs and the front desk was very hesitant about it like she wasn’t sure! So then she put us in a room that had been renovated which was nice. It was the only thing nice about the stay!
My son picked the phone up and there where roaches crawling from underneath it. We asked to change our room and the front desk agent asked us if we have touched anything from the room, I'm assuming to sell it again.
The next day I waited in the street for breakfast witch it said it was served at 6 am, well it was 6:15 and the night audit agent was SLEEPING with a blanket in the sofa. When I woke him up he said he didn't have time to set the breakfast and he was going to. log story short, worst hotel and staff I've ever seen! Don't waste your money. Pay a little bit more and have a good experience!
TERRIBLE.
Rooms were in disrepair. The smell of cigarettes and mold filled the rooms, mind you the hotel has a no smoking policy. The desk chair had dirt and semen stains embedded in the fabric. The curtain had many holes in the fabric as well due to bugs eating the material. The staff is unpleasant, very impatient and non sympathetic to your requests. I called the hotel manager and she fought me on my request for a refund and then hung up the phone and left the hotel. By far the worst experience ever. I would never waste my money here again. STAY AWAY.
This was by far the worst place I have ever stayed at. The staff of this inn are completely oblivious when you make a reservation online. When you call this facility no one even answers. It is a non smoking environment yet the rooms smell like a chain smoker was in them. In the particular room I was in there were holes all through the curtain due to the bugs eating the fabric. Even the pool itself is bad because there is way too much chlorine in it. Do NOT come here, you will have a better time sleeping in your car.
I got a smoking room. OK. But when I walked into the room it smelled like smokey foot. Raunchy foot.. Good thing I brought my body spray.. I don't think the room was worth the 85$ I paid. The covers didn't have a fresh washed smell I expect. But The bed was comfortable And they had wifi The shower curtain was broken so when I took a shower I couldn't close the curtain 😒
Roaches poor management and don't leave anything in your room because it probably won't be there when you return
I am currently staying at Howard Johnson I checked in late last night was told to just sign a paper it was around 12 I was very tired I mentioned my children coming to swim at the pool the next day nothing was it we have stayed here many times and down the exact same thing we check in the next day our children come swim in the pool with us they go home me and my husband enjoy your night alone I am the customer service manager of the Bilo right up the road I have never had I am currently staying at Howard Johnson I checked in late last night was told to just sign a paper it was around 12 I was very tired I mentioned my children coming to swim at the pool the next day nothing was it we have stayed here many times and down the exact same thing we check in the next day our children come swim in the pool with us they go home me and my husband enjoy your night alone I am the customer service manager of the Bilo right up the road I have never had a bad experience with Howard Johnson me and my husband stay at motels often and with Windham a few other resorts as well the manager here well he says he is the owner was very rude to the point of he had me crying my children came they were ready to swim I have four children he said no they could not get into the pool the policies were not explain to me as I believed it was different pair last year when we stayed then he said they could not even enter my room he then proceeded to charge me five dollars per person to swim from 3 o'clock to 630 only he then said we had to be out of the pool that they could not go anywhere else and that if we did we would be affected he was very rude he rolled his eyes then when my children came into use the restroom while swimming and to get a snack he rolled his eyes I'm not a person who cries I have never written any kind of complaint on any website ever in my life but I will never ever stay at the Howard Johnson Again and I will be contacting corporate however I have to go about doing so and my husband does have a lawyer we were treated that rudely and that poorly today I have never cried in front of someone because of the way they treated me I'm a customer service manager I know how to deal with myself with others this man completely overstepped the boundaries I even called back to apologize in case I had done something wrong he said no apologize no apology necessar again and I will be contacting corporate however I have to go about doing so and my husband does have a lawyer we were treated that rudely and that poorly today I have never cried in front of someone because of the way they treated me I'm a customer service manager I know how to deal with myself with others this man completely overstepped the boundaries I even called back to apologize in case I had done something wrong he said no apology necessary then he said good afternoon and hung up the phone I have never in my life experienced such poor rude customer service and I will let everyone I know to never stay at the Howard Johnson in in Beaufort South Carolina considering I live here in Beaufort I'm a manager at one of the main stores in Beaufort that's a lot of people that I will be letting know
Staff terribly rude. Treated the women in my family very rude and badly. Which was probably ok since we ended up not staying due to the terrible smelling rooms. My daughter found 2 roaches in the shower!!! Never again! Ended up at the holiday inn.
I specifically asked for a room without access from the outside, and I was placed on the ground floor adjacent to the parking lot. Even better, the sliding glass door (from the parking lot to my room) had been left unlocked. There was food and drinks leftover in the room refrigerator, and there were cigarette burn hole in the bed linens. All in all, it may not be expensive, but it's still not worth the amount you're spending if you could spend a little more and feel both safe and clean.
Awesome room. Desk was friendly. Awesome view of marsh. Rooms nice. I saw bad reviews but when there saw nothing bad. No smells. Dont believe all bad u see. Pool was clean.