In searching 2 other Toyota Rochester dealers you had the best selection. Your sales agent Joseph Monkelbaan was the best car salesman I have ever worked with! At my age, I have dealt with many other sales agents from other dealerships. He knew the brand/models and all the features. He is a very valuable asset to your dealership. I recommend others looking for a Toyota seek him out. I was impressed with all aspects of this purchase and will look forward to Hoselton service in the years to come. Thank you.
Great service, great followup. They did what they said they would do when they said they would do it. Bought a car with 1 trip in. NOT BAD!
Great experience at Hoselton working with Jordan Fehringer. He was knowledgeable and easy to work with and very responsive. I traded my vehicle and drive off with a new one within a few days if my initial inquiry. Very happy with the service.
I was extremely nervous buying a new car. It was my first time in ten years, and I had previously owned Suzukis. Jordan made me feel extremely comfortable, and he and Shannon did everything they possibly could to get me the best deal on a new car. They made the process smooth, and really helped me to find a car I'd love.
We had a wonderful experience buying our 2017 Prius Prime long distance from Hoselton Toyota. It was going to take months to get the one we wanted at full price from our local dealer. We found Hoselton online and they had the one we wanted at a much better price and we were able to pick it up at our convenience. It was really easy to arrange the sale via email and they had the car ready for us when we got there. Jordan Fehringer, our salesman was knowledgeable, professional, and easy to deal with.
Was looking at Highlanders and of all the dealers in the area Hoselton gave the best price, has an extender warranty, and sales team provided excellent service. I worked with Joe Monkelbaan who I would say went above and beyond expectations. Our financing was delayed due to recent hurricanes affecting bank lending offices out of state but Joe understood and was able to do a lot of the calling behind the scenes to try and get things expedited. We are really happy with the car which we could have gotten somewhere else but more importantly we are very happy with how Hoselton guided us through the process that seemed hectic at first glance.
Jordan was the consummate professional. The buying experience was exceptional and delivery of the vehicle was flawless. I would highly recommend asking for Jordan the next time you visit Hoselton.
The salesman (Jordan Fehringer) was courteous and very knowledgeable about the Tacoma. He did not pressure me into buying and got me an excellent deal. I would highly recommend him if you are looking for a vehicle. He was easily reached on his cell phone with questions I had.
Met with Luke while shopping for a new vehicle. He made the entire visit stress free. We appreciated his honest, no pressure demeanor. Luke listened to our questions and answered openly without the games we saw at other dealerships. Thank you for the respectful experience!
The whole process went smoothly, Drew did a great job showing us the vehicle and discussing options. The price was excellent, almost $5000 less than a comparable Subaru Forester(we traded in a 2014 Forester for the RAV4 and shopped for a new Forester the week before). There was one small glitch with the delivery and we had to delay delivery for a day. As a bonus for waiting a day, we received the all weather floor mats. We would highly recommend Hoselton and will shop there for our next vehicle.
We have a 2011 RAV4, purchased new from Hoselton. We drive a long way to have our service done there, because our experience has always been excellent. Our most recent visit there, however, was exceptionally good. We had a 8AM appointment for service. As we were driving in, an accident ahead of us closed the highway, stopping traffic for miles and forcing us onto a long detour. We arrived for our appointment more than half an our late. We needn't have worried. Bryce Miller, our service representative, managed to take care of all of our service items while we waited. He even discounted the charges because of our "inconvenience!" We will continue to make the trip to Hoselton Toyota because of the outstanding quality of the automotive service, and the customer service.
Joe Monkelban was awesome! He worked with us to lease our Toyota at a price that we could afford. Not only that, but he also took the time to show us every safety feature of our new car and was very knowledgeable throughout the whole process. Can't recommend Hoselton Toyota enough!
Full of anxiety about having to venture out for the first time in fifteen years of purchasing a car,the only thing I had in favor was my awesome experience in 1990 when at Hoselton Toyota I purchased my beautiful Toyota cellica. Long time from this time I had some life learning adventures but recently received a letter from Hoselton Toyota to please come and attempt a purchase. I had so many fears and worries but I met Joe M our salesman and he was wonderful,professional and honest. He never made promises except one and he said he would do all he could to help me and my daughter. Words can't express his kind ways and following up with this through it all. With pride I can say he called to confirm our ability to get what we needed and wanted. I appreciate his professionalism and his ways of making things work for us and as of today we are picking up our 2013 Nissan Rogue. Best wishes to him and I am so lucky he helped and guided us. As a business you have to be proud to have great employees like him that work with the people no matter if their situation. God bless Hoselton Toyota this is number two for me and you have never let me down
Joe Monkelbaan spent literally an entire day helping to see that I found the absolute best vehicle for my needs and worked tirelessly to ensure I got it for the best price possible. His patience was astounding and he literally had to close down the shop by the time we were done. His background in Cellular Sales and all things technology made him incredibly useful in dealing with automobiles as vehicles become increasingly technologically dependent. I would easily recommend Joseph to anyone in Rochester.
He has continued to be there for me even after the sale, answering questions and seeing that I have my car serviced properly.
Five star service. Thank you Joe!
Just leased a beautiful highlander from Hoselton. Worked with Luke who made the experience easy from start to finish. I typically find the car buying experience quite painful but Luke went above and beyond to make it a pleasant experience. He was straightforward, knowledgeable, responsive and overall great to work with. I feel that we got a great deal that other local dealers couldn't compete with. The only thing that would be better is if Hoselton could work as great of a deal on another Toyota that we are considering, for our second lease, which is also up soon.