Always great experience and good with my pets for years.
We have gone to HHVC for over a decade. We had our dog run over by a delivery truck in our driveway, and they did alot for us on standard pet check-ups, after the emergency care elsewhere, to get our dog rehabilitated. Their staff is friendly and attentive. I'm not sure what some other reviewers' complaint on price is, but $35 for a "small animal exam" seems pretty fair. Check out the cost of your standard family doctor check-up on your insurance EOB form
Dr. Blackwell is the only one who I trust with my performance horses. She is very thorough and knows her stuff. She does not give up on a treatable injury like most. If it wasn't for her my 1D barrel horse's career would have been over years ago when he suffered a traumatic leg injury and 3 vets told me to put him down . Thanks to Dr Blackwell he has had a long successful career since then
Is definitely more expensive than other vets. Liked them until they got pissy about my one year old cat not being fixed yet.
1 star is being too nice. Dr and staff are very rude on more than one occasion.
Took a puppy and a cat for vet care. Paid for 2 separate exams but they printed the same bill of health report on 1 document. I asked to separate them as the new owners of the puppy did not need a copy of a statement with details about our cat. I was told they could not. Then was told the vet was too busy to take a minute out to make two separate reports. Even though I already paid for my visit. They were supposed to do a new puppy wellness exam on the puppy before she goes to her new home and provide a bill of health report invoice states NOTHING about heart or lungs being checked which are 2 of the most important checks on a wellnes exam. Called and they refuse to give me a report. Wasted money to now have to go to another vet for a 2nd exam just to get a printed out report that would have taken then 5 minutes to do.
We will never go back to them again and will warn all of our puppy buyers not to go there as well.
Also. They WAY over charge!!!!!
Follow up after owners false reply: NO, the reports were NOT ever emailed to me. And I never asked for reports to be falsely changed to say what I wanted it to say that would be unethical and I would not falsify anything. You were Just simply asked to separate them into 2 reports as I did pay for 2 separate exams and it was made clear the pup report was needed for the new owners at time of exam.
The cat is not owned by me she is owned by my boyfriend who is the person that took them to the appointment and the fact that you guys already started the process of putting the cat to sleep without his permission first is exactly why he didnt allow you to do it. Not to mention the outburst from the staff which is not allowed and he could file against you for that. However That situation was between you and the cat owner and had nothing to do with the fact that I didnt get the report I needed for the puppy and paid for. You all are rude and unprofessional and that was not the first time.
The cat went to a more professional animal hospital and was properly cared for by a more caring team than yours. And that place also had no issues giving us a separate report for the pup. I will continue to send all our pet families to them going forward!
Nothing but good things to say. Absolutely love the doctors and staff. I called 30 min before closing because my pup wasn't doing well at all. They got me in and did all the in depth testing that needed to be done even though it took a lot of time and they were closed. Dr. Roe truly loves your animal as much as you do!
Our experience at Horse and Hound could not have been better. First the clinic was very clean. Most importantly the staff was professional, friendly and beyond accommodating. The professionalism of the staff started with a well explained plan of what the operation would entail and itemized cost was clearly given up front. After the surgery we got courtesy calls and I left a message with a question before hours and they promptly responded with an informed response. My wife was further impressed when she saw Dr. Hopper at school registration and she asked how our dog was doing by name and condition. To say they were accomadating is an understatement. We had to carry our dog into the vets office, carry her to the scale, carry her to the exam room and even out of the office. While all of this happened she also managed to have not one but two accidents and unplugged the scale. They were more than understanding and made arrangements for the next time so that our dog and me would not have anxiety. Now our dog actually runs to see Dr. Hopper. Even though we have a lengthy drive and there are closer vets we will be taking our pets back and recommend others to do the same.
I am new to the area & chose Horse & Hound due to its proximity to where I live. I found the staff & vet very professional. They answered all my questions in a very compassionate & sincere way. That I appreciate very much & in my book is a sign of a very exceptional place to take my pets.
But what I was the most impressed about is that they could have requested a test that wasn't necessary just to make more money (as my other vet did). But instead looked to see when last the test was done & said it didn't need to be repeated so soon.
My pets are my family & heart so I am very pleased to have found a great place to take them where I can rest assured they will be well taken care of.
Thank you Horse & Hound! And I look forward to continued positive visits in the future.
I had a bad experience at my other vet and Horse and hound has been a breath of fresh air. Super competent, they understand that I know my dog and listen to my concerns and address them. The staff has been very professional and nice.