We love taking our beagle to Dr. Thunell. He is very friendly, caring and responsive when our beagle has been sick. We drive all the way from the north side of Indianapolis because of the great service at Shelbyville Road Veterinary Hospital.
Grandkids healthy bulldog was taken in for routine bath and nail clipping Upon arrival for pick-up, Bud was delivered DEAD. He had been muzzled and suffocated. Doctor didn't deliver the news or meet with family. Lack of caring and compassion are inexcusable.
I have taken my animals to this vet for several years. The staff has always been great as well as the doc (including the ones he has covering when he's out). Our family has worked with other vets in the past. The prices here are comparable to others. Many times over the years, this vet has gone above and beyond for our pets. One example is when the staff and doc invited us to come in during off hours to love on our critically ill puppy. That meant the world to us, as we were able to hold him before he died. One of our other dogs got into something on December 23rd and had an allergic reaction. The staff not only guided me in what to do from home (via rapid fire texts), but the vet and the office manager met us in the clinic on Christmas Eve (yes, they were closed) to give meds to help with the dog's itching and swelling. The vet told us not to worry about it and wished us a Merry Christmas. It's wonderful to go to a vet where we and our pets are known and receive excellent transparent care.
Staff is great but worst vet in town!! Will pressure you to do so much more than is necessary!! Like everyone else has mentioned, steer clear of this money pit!! Will never return again after wife basically came home in tears since he would not listen to a darn concern from the pet owner. He just sees dollars and runs unnecessary test to collect them!!!! And to heck with you and your pets well being.
They did a great job with our kitty. The techs were sweet and helpful and the vet was great as well. They did not run unnecessary tests and explained exactly what he thought what wrong with my fur baby. They even called a few days later to check on her. I would recommend this pet clinic to my friends. Thank you for taking care of my baby!
Same story as many this vet completely took advantage. He did unnecessary tests on a puppy who was having frequent urine issues. As I took him to another vet, because his vet charged me so much for diagnostics that I couldn't afford the meds, the other vet was appalled at the tests that were ran on this puppy. At the end, I paid over $400 for absolutely nothing. This vet should be closed. He does more harm than good! They did a cath on my puppy instead of doing a free urine catch. This extra step cost way more money and left the puppy with a UTI! Steer clear of this money pit. They don't care about animals; they care about profit. This was proven by the fact that they made me pay all of the fees for the unnecessary tests but left me with no meds for the puppy!
I took my dog to this vet due to him having stomach issues. I generally go to a different vet but my significant other went ahead and made an appointment at this location since they could get him in earlier in the day. I have to repeat what others have said here in that the assistants are wonderful but the vet seemed genuinely disinterested and rushed. He seemed more interested in running every test possible to get an answer than trying to pinpoint what it might be in the first place. The price definitely felt steep to come to the conclusion to just give my dog fluids and nausea medication. He kept referring to my dog by the wrong gender as well and as I was getting ready to leave it almost seemed like the vet was getting ready to speak badly about his patients. He was speaking with another staff member in the lobby and mid sentence saw I was in the room, paused, and seemingly changed the second part of what he was saying. It's really a shame because everyone except the vet was great but when it's him I'm going to see- I unfortunately can't recommend this place to anyone. I'll definitely be taking my dog to the same vet as my cats from now on.
Never took my dogs here. Was calling for possible pet boarding or if they had a good recommendation. Lady that answered was rude and didn't help at all. They will not be used for my babies.