Name: Hornburg Jaguar Land Rover Los Angeles
Address: 9176 Sunset Blvd, West Hollywood, CA 90069, USA, US
Telephone: +1 424-354-1702

Hornburg Jaguar Land Rover Los Angeles is a car dealer, located at 9176 Sunset Blvd, West Hollywood, CA 90069, USA. They can be contacted via phone at +1 424-354-1702, visit their website www.hornburgla.com for more detailed information.

Location :

9176 Sunset Blvd, West Hollywood, CA 90069, USA

Contacts :

Added by Jopie, at 22 March 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 7:00 PM
Sunday 11:00 AM – 6:00 PM

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Ali Mazarei

07 November 2017

I inquired about a 105k car, the manager told me a price, and when i got there it was totally different. Typical car salesman tactic, i thought this does not exist in this caliber of a car, but i was wrong. After heavy negotiations, I still purchased the car. I had to get back to pick up my daughter from school, so I told them to please wash the car, and fill up the fuel. they failed to do both, car was dirty, fuel was empty.

Maybe my expectation is high, but I would at the least like to have my 100k+ car clean and filled with fuel.

I would never even think about purchasing a car from them. I recommend that whoever wants to purchase an expensive car like the ones they sell, go somewhere else. There are a lot of choices, I regret going here.
Rita Custody Lawyer

03 November 2017

Reid was excellent. He made the process so comfortable and the price for repairs was reasonable. I have never had such a great experience with any repair shop. I will exclusively use this facility for all future repairs. Tom, the Enterprise rent-a-car agent onsite, was also fantastic. I received a Jaguar as a rental car. My Range Rover was repaired expeditiously; and I am extremely satisfied with the results.
Yotam Ben-Ami

11 October 2017

This place is the worst. If you feel like begging for the right to spend $70k on a car then this place is for you. If, on there other hand, you're a sane human being that feels they are entitled to a minimal level of service and caring, stay clear.
John Yarbrough

18 September 2017

After being passed around by about 5 different people between Hornburg's central sales office and 2 dealerships over the course of about 2 weeks (I was out of the country), I finally just walked into the West Hollywood store and bought my car. Really inept sales effort but they made it a smooth transaction when I finally got in there. Love my new Range Rover.
Ferial Pinchasi

16 September 2017

Michael Colavitti as always was welcoming, honest, and helpful. He made arrangements quickly and efficiently for my car to get fixed while making it easy for me to continue my daily schedule using a rental. Every person I came into contact with at the dealership went out of their way to be helpful and warm. Thank you all at Hornberg Service for making my experience pleasant and efficient!
Harry Kourinian

03 August 2017

Worst experience ever. Avoid this dealer. The sales guy Kelvin lied and got me to the dealer, surprise surprise typical car sales guy. When I tried, talking to the manager Dave Campbell, he was rude,disrespectful, and very immature. It felt like I was talking to my 12 year old nephew. I ended up going to South Bay Land Rover and got a much better deal, most importantly excellent customer service, Go See Eric he will take care of you. Hornburg doesn't care about its customers, and mgmt has no problem running an unprofessional business.
Keaton Phillips

27 June 2017

WORST EXPERIENCE OF MY LIFE! This is the most unprofessional group of car salesman that I have ever met. After 3 weeks of deliberation I decided that I was going to purchase a flight from Naples, FL to Los Angeles to purchase a 2014 Range Rover Sport. I was promised that they would deliver the car free of any cosmetic damage. I had a friend of mine, local in the area, test drive the car. He mentioned that there was broken piece of trim around a speaker. I spoke with Lanndon (the car salesman), and he told me that the car was going to the body shop to have the piece repaired.

I reconfirmed that the piece would be fixed prior to my arrival, so that there would be no delays with the delivery. When I arrived to the dealership the trim had not been replaced, and they told me that if I wanted the car that I would have to have it repaired at my cost of $2,400. I was told by Hornburg that this was their company cost; however, another Range Rover dealership parts rep told me that this piece was actually only $1,700. Regardless of them trying to make another $700 off of me, they should have replaced the piece free of charge as promised. I spent $1,300 in expenses to purchase the car, and walked out empty handed. The way I was spoken to, treated, and deceived made me extremely skeptical of their entire operation.

Their management looks to cut corners every chance they get. I would never buy a car from this dealership, nor would I get any of my service done by them. YOU ARE NOT IN GOOD HANDS WITH THESE PEOPLE! BEWARE!
Ryan Munoz

28 May 2017

I regret purchasing my car from Hornburg Jaguar! From the moment I got there I didnt feel good about it. I should have follow my instincts and gone home, but I was determined to test drive the car, as it had all the features that I wanted. My Father and I have been waiting there well over an hour with no service or acknowledgment. When finally a sales person by the name of J came over to help me out, he was very quiet and didnt talk much which was fine by me as I wanted to concentrate and test drive the car. As some of you may know when test driving a vehicle you only have a small amount of time of really feeling the car out especially a used car.
Long story short I purchased the car and had it for four days, when I noticed that the car was pulling slightly to the right (it bugged me). So I called aka "J" (who is Jason Parnell) to explain my situation, but was not able to get a hold of him. I have tried calling him multiple times and left 5 messages for the past week. I felt like a crazy ex girlfriend. I live in Huntington Beach so the drive to Sunset is not close at all. Now feeling frustrated I called once more, but now asking for the Manager to explain the situation. Here is where it gets better the lady on phone transfers me over to David who pretends to be the Sales manager. You ask how do I know this becuase after getting off the phone with David that gave me additude and didnt want to help me or care for my issue. I thought to myself, what a horrible manager and how he handled the situation was very weird and odd,So I went to there site and looked up David and comes to find out he is the Parts Manager? why the hell am I talking to the parts Manager and not one of the Sales Manager (Hamid Ali, Mark Sopp. or Shaun Lucy who all three are Sales Managers that should have handled those types of issues) and/or a General Manager (Martin Dodsworth). I believe another sales person got on the phone and acted as David, I could be wrong but either way why would a Parts Manager be helping me with this? I didnt purchase any parts?

For those of you reading this, I recommend going someone else to purchase your USED or NEW vehicle and stay away from Hornburg Land Rover unless you want bad service and/or the run around.
Jorge Hinojosa

05 May 2017

Cool car, not so cool serviceI called about getting the new Discovery and then sent a email with the package I was looking for and never got a response backbuying the new MBZ E350 instead.
Sasha Zaragosa

16 April 2017

The worst customer service that I have ever experienced. The staff didn't acknowledge our presence, which I found to be odd for a car dealershipanyway we thought maybe they're busy and just need a second so we browsed the cars in the showroom biding time until the staff weren't so busy. Every person in there looked up at us and right back at their desks,as if they couldn't be bothered to greet us or offer us any form of assistance/customer service. After 20 minutes of waiting around, we decided to leave and visit the Land Rover dealer in Encino. We were greeted instantly upon arrival, and directed to a sales associate that could help us throughout the whole process.

Go to Land Rover Encino, where they actually care about helping their customers and making a sale
Cynthia Thompson

29 March 2017

I purchased a car last weekend!! From Hornburg Jaguar on Sunset Blvd. in Hollywood, Gus Abbona, my sales consultant made the process Super easy, No pressure, Seamless transaction with my trade in! He answered All of my questions and the Finance Department was extremely helpful, non judgmental and thoroughly explained each contract item!! I am so pleased with my purchase and the entire process was great! I went with my son to purchase a car at another Jaguar dealership ( of his choosing) 2 days later and it was like Night and Day, the OTHER dealership finance guy was standoffish and borderline rude, was annoyed by my questions and the process took 3 days!!! I'm sooooo glad I chose Hornburg!!! Thanks Gus!!