Eh. Had a terrific service department back when they first opened, but now it is mediocre at best.
Mechanics aren't bad but do miss things .
Check-in @ the drive thru is good but the inside reception is kinda inept.
Good luck.
Great service every time I come in. Friendly staff and clean environment. Plus the wait, for service, is never long. Two thumbs up!
Friendly and helpful, but never pushy service! I love my new CRV and Carlos walked me through everything teaching me how you use all of the high tech gadgets and things. I had no idea Honda's could be so high end! My car will literally drive itself for a short time, but then checks to see if I'm awake and if I don't respond will slowly stop itself, completely on its own for me! My husband and I came in late, but they stayed and took care of us even though we went past they're closing time. They have a decent selection of used cars as well as a huge selection of new ones. They have a nice play area for the kids and even gave them hot cocoa! I would highly recommend this location!!!!
Purchased cars here and have them serviced here. New building and expanded lot for many new and used car selections. Service and parts department are very good. Easy to get to.
I purchased a Honda Odyssey through this dealership based on the criteria I entered through the Costco Auto program. I have nothing but good things to say both about that program and working with Honda of Morgan Hill. It made the whole process of purchasing a car easy and simple. We worked with a rep named Reza who was fantastic. I'm sorry I can't recall the person we worked with in finance, but he was equally great to work with. While it is not as close as other dealers in my city, it is not that much further once rush hour dies down. For the price, the stellar staff, it was well worth it. Highly recommend them!
Surprisingly poor shopping experience for a quiet Wednesday evening. Locked cars in showroom, broken cars (stuck tailgate) in showroom, and asking me to come back another day despite 7 people in the showroom and 2 other customers.
I walked into the showroom actually excited about a model! I'm usually a passive shopper until I need something, so I walked up to the vehicle and it was locked. I stood there looking around for help eventually had to walk over to someone's desk to ask to unlock the vehicle. That was done and I brushed it off.
After crawling around the cabin, someone approached me to ask questions starting with "What are you looking at and are you looking to buy today?" Looking to buy today Odd and somewhat abrasive. I've got a car ready to trade as soon as I find the right vehicle. He walks away while asking me to holler if I need anything. Okay Brushed it off again.
I move to the back of the vehicle to open the tailgate and it's locked. I had to ask 2 people for help. Someone approaches and after briefly trying to open the back says "It's stuck."
Okay, that's disappointing, but I persist and ask for a test drive. "Not tonight at least for this one." I offer to test drive the used one outside! Despite at least 7 visible dealer employees around the showroom, they said everyone was busy and that I could set an appointment and come back. At that point, I saw 2 other customers with the one dealer employee with the others tucked behind computer screens. At this point, I'm awed at the experience and decide to leave. Entered literally excited, left downright confused and disappointed.
It makes a world of difference when you deal with nice people. At Honda Morgan Hill everyone we came in contact with was super nice. They wanted to go over and beyond. We will come back.
Love this place. Making an appointment is very easy. However, some services take too long -- i.e. tire rotation has been the only service where it's taken about 4+ hours to get my car back, but everything else is regular wait time.
I absolutely love this dealership. Sam Samaha was awesome and gave us a killer deal on a new Odyssey. Everyone there was very friendly and professional. This was the best car buying experience we've had so far and will definitely be back!
My daughter just bought a Honda Civic it was a great experience
I bought my Honda Civic here after I returned my leased Honda Accord. The sales rep was not pushy. The service lounge is more comfortable than other places I have seen. It is clean, spacious and offers great self-serve coffee/tea service.
My son just purchased a vehicle there and they were so helpful to his needs he got the vehicle he wanted and they got him in it
This is a piece of crap place , sales people are lies all the time , when you go to deal they will be nice at the time. After you deal any time you call no one pick up the phone even they didn't call you back .