What a drag, place is garbage. The sales rep tried to sell me a $37,000 Toyota! And I mean the building is beautiful the cars are great, BUT the people.. all of them that were working at night, garbage, STRAIGHT evil too. They don't tell you what they're doing, they do not help you, at all They took my id, scanned it without my permission The sales representative, WAS JUST like a movie, it WAS A COMPLETE JOKE. I went to Salinas. 100x better.
Good location right off of 101 Gilroy. Welcoming and friendly staff.
Absolutely worst experience I have encountered in my vehicle purchasing life!! Worked out a great deal, didn't know how great it was until I went to Suburu , who compared in price but Toyota offered more car, headed back to Toyota, arrived at 8 p.m. to finalize deal.. the finance manager had already left, sales manager was there. He assured us in his 15 years of working there next morning the prices would be better for us.. of course it didn't happen , they tried to offer a much downgraded vehicle.. We walked out the door livid. Finance manager said he'd call us later in day as he'd search for something that would make us happy, never got a call. Even after I called and left a message, he never returned the call. SHADY DEALERSHIP!!!
Gilroy Toyota is the best!!! I have been doing business with then for years. I drive 40 minutes to come to this dealership. It is top notch all the way around. From Dari Silva who sold me both of my Toyotas to Julian in the service department.
Couple months ago we come to toyota in gilroy for a new van because our old one was total, and we're dealing for a good price but Dari (seller) and Ray (manager) telling us no they can't give us that price. Then the next day he call us and say ok to our price, come over and get the car, but I told my husband to ask the for the weather tech or we're not coming . They said yes to that too. When we came there and sign everything and come out, they said they don't have it in storage, they have to order it. They tell us to call and check if it's arrived, when we called the seller Dari, he told us to call parts and service, we did the same thing Dari told us, but the parts and service have no idea what are we talking about. I feel like they scamming you into buying the car and then not giving you the stuff was promise and then you got the car and there's no way to return it. After that we've been calling Dari a few times but he didn't pick up the phone.
My family always buys there cars here from Joe they know how to take care of their customers and have great deals
Dishonest
We were hoping to buy the car on the same day. We spoke to a sales person on call and fix the price on phone before visiting their dealership so that we would not waste time bargaining. We were planing to test drive the car and just buy it as i was expecting a child in next two week or so. However, they flipped on the price they had quoted us and they bargaining went for more than 4 hours, i was so tired seating as i was due in two weekswe were so upset that we left the dealership with no car and back pain. The sales person told us to wait for a Monday or Tuesday and if they dont sale the car we are needing they can work with us for the price.however, not the price they had quoted us to begin with. I am in process of sending a compliant to BBB.
We went to go look at the new Camry and we weren't bombarded
I called their parts department to order and was pleasantly surprised. I was able to buy parts I needed and was cheaper than Capitol Toyota. I called Capitol first and instead of telling me prices and the parts I needed, I got the answer that I could not change the transmission oil in my Prius. I drove down to Gilroy and bought all the stuff I needed.
They have great service! I purchased a car from them 3 yrs ago and today I went in with my brother so he can purchase a car. While I was there I made a special request that is very sentimental for me and the owner! Yes the owner made it happen! I will forever be grateful for this.. thank you service manager and Raymundo and to the owner of the dealership (forgot his name) I can't wait to receive the little mini truck
high price and dishonest sales! They play tricks on me and trick me to go. Once I was there, they cannot honor their promises.
I asked price quote from car website, Gilroy gave me the highest quote but call me they will honor the price over the phone. I am willing to pay a little more because I live in Gilroy and like to keep the sales tax in the City. But when I arrived the store, they told me the car I request is not available and want me to change the specs. I will never want to do business with this sales team after being customer for this dealership in last 15+ years.
Would given 0 points if possible.
After submitting my information to get the 'best price', I did not get any price shown in the browser as promised in the window but a call from a guy that did not know which car I'm looking at. He asked for the stock number and when I pointed out that this is not what I expect as I selected one car offered for which price I was asking, Mr. Javier called me motherf..!
That's a great customer service! Saves me a ride down to Gilroy. Thanks for helping me not to waste my time with unfriendly, unorganized car sales men.