About
Location :
Added by Jopie, at 10 June 2016
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
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8 Reviews
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19 December 2017
Friendly helpful detailed staff! FYImake an appointment or you might be waiting a while. I've been going here years and the staff and level of service is excellent compared to some other local tire chains stores!
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27 October 2017
Normally I'm a big fan of America's Tire. I've gone to them for probably 4 or 5 sets of tires over the years. I've also been to them a few times to repair tires that have gotten nails in them and they don't charge for the repair even if you didn't buy the tires from them. Very cool.
So why the 2 star rating? Well I'll tell ya. I ordered a set of tires that had to be ordered. The tires arrived on Friday which was fine because I was planning on having them installed on Saturday. I drop the car off at about 10am last Saturday and am told that it will probably be a couple of hours. The guy gives me the total and it seems a little high so I ask for a breakdown of the charges. It seems that America's Tire automatically adds their $25 a tire road hazard insurance! It's a nice little policy where they will replace a tire for free if you ever have an issue where it isn't repairable. A nice bit of insurance but it adds $100 to the cost of your tires. I don't think I've ever had an issue where a tire I bought couldn't be fixed. So to me the insurance is just wasted money, like buying the extended warranty on a TV. And if you don't ask they just tack it on under your nose. Kinda shady in my opinion.
So I walk over to McDonald's for some breakfast and then walk around the outlets to kill some time. I walk back to the shop after killing about 1-1/2 hours and I'm still about 5th in line. The guy tells me it will be another hour or so. No biggie. I call the wife up and she comes and gets me.
A little after 2pm I get a call that my car is ready. We drive back over and I'm doing the paperwork I happen to look at my wheel lock and it's broken! I point this out to they guy and he brings the tech over. I ask him what happened and he says, "Yeah the lock broke on the first wheel." So I ask him how he got my wheels off and he tells me that they just broke them all off! So then I ask, "If you broke my wheel locks off did you replace my lugs?" The guy says "no"!!!!! So I'm just supposed to drive around on 4 lug nuts?!?!? I would assume the car came with 5 for a reason. He tells me that it's safe. I ask to speak to a manager and Raul comes over. I ask Raul why the shop didn't bother to call me when the lock was broken? Had they just let me know I would have told them to stop and then possibly went out and bought another set to bring to them to replace the ones they broke. I also questioned the statement that my car was safe driving on only 4 lugs, (that's a 20% decrease in the clamping power that is holding my wheels on). Raul offered to pay for a new set of locks so I got on the phone with Ford Store Morgan Hill. While I was on the phone Raul found a set of locks that he apparently didn't know they had on hand and put them on for me.
So had I not noticed my broken wheel lock and asked what happened would they have just sent me on my way?!?!? Sure seems like it. That is completely unacceptable! The only reason I am giving a 2-star rating instead of 1-star is that the manager Raul was very helpful in alleviating the problem after I brought it to his attention. But needless to say I am very unhappy with America's Tire.response / report this review -
14 August 2017
They have always been very friendly and the store is always clean and they get the vehicles done at a great pace.
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24 February 2017
I really like this tire store. Great customer service and competitive prices.
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10 January 2017
Service is good. But it tends to be slower than other shops. Nice folks though.
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09 November 2016
I called and arranged to get 4 new tires on my vehicle and showed up at opening time two days later. They met me at the door, took the car into the shop and started removing the old tires while I paid inside. In twenty minutes they were finished and I was out of there and sitting in Black Bear Diner for breakfast at 8:30! Friendly, efficient service. Could not be happier.
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28 June 2016
I am so very thankful to the all that assisted my daughter at Gilroy American Tire Store. She drove in from Los Angeles with a bubble on the outside of one of her tires and I contacted them to assure they were able to provide her with a new tire when she reached the bay area and they were all ready for her when she arrived. Their great knowledge and customer service deserves a huge thank you. My daughter is now on the road save and sound with a brand new tire. I have been using your services for over 20 years and thank you all ever so much!!
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17 June 2016
Run Flat Tires!!! what a nightmare , until went to America's Tire in Gilroy, Ca. I spoke with Robert at the front desk, I cannot speak more highly of him on helping, for one, giving me peace of mind with fixing my tire, making me aware it's a one time thing, graciously showing me the manufactures that permit repair for a runflat, where no one else in town or the few I called in San Jose would do. Assuring me I did not have to replace 2 tire since my other was in great condition. He offered me a warranty on the fixed tire along with the other 3, which I happily purchased. If I could give him more than 5 stars I would. Thank you again for your service, along with your co-workers who I teased about gloves and shoe covers, I will definitely recommend your services and come back when time for our other 3 vehicles tires for repair or replacement.
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