It was an amazing stay. The staff was very comforting and they were all so accommodating! My kittens also enjoyed their stay.
Although away from the mall immediate vicinity ( I prefer this so area is quieter) this lovely and well kept hotel is attractive, clean and peaceful. Near plenty of dining options. Friendly hospitality and comfortable beds and pillows. Good choice for long term stay since suites have full kitchen and bedroom is seperately from living room. Represents the Hilton Brand favorably.
I have stayed at Homewood Suites twice a year since it opened. It’s a beautiful hotel and the staff are very friendly and helpful. It breaks my heart to report an incident of BEDBUGS this past weekend, 10-19/21-17. The staff once again was very nice and gave me to a clean room. I’m posting because I asked to speak with the general manager who was in the hotel. The staff informed me that he would not come to see the horrible bugbites. He was with his family and I could call his office on Monday morning. Well sir, I’m at the doctor’s office being treated for BUG BITES and I have not had a chance to call you. I am very disappointed that a general manager could not take 5 minutes to care for a Hilton Honor’s complaint that would actually improve conditions at his hotel. This is not a Hilton problem. It’s a management problem.
Pretty ok. No sheets on the pull out bed, ran out of waffle batter, but Kimitia was exceptional!!
Initially I was hesitant to book because the location is about 15minutes from Chattanooga. There's plenty of lots in the city though so the drive didn't end up being a problem. Homewood Suites had a welcoming clean lobby and the lady at the front desk was sweet. The breakfast crew were the absolute best. They were polite and made sure that everything was full and gave guests plenty of time to finish up when breakfast hours were over. I couldn't find napkins and one of the hosts was more than happy to help and took the initive to ask me if I was looking for something. The room itself was modern and clean. Dishwasher, refrigerator, and freezer were all clean and working. My one downside was that the bathroom didn't have tub and only a shower. Overall a great stay!
Staff was friendly, but wasn't the quality I thought a Hilton group hotel should be. Shower was not very clean and the room had the "old smell" to it. Not worth 30,000 pts, compared to staying at Hilton Garden for same price, but the do they do allow pets. $75 fee is little high though.since I do not see any special cleaning that would have taken place
The room was clean and well stocked. It had kitchenette living room and bed bath. Plenty of pillows and bedding. Two tvs. Two adults and 15 years old were very comfortable. Table was wobbly and we mentioned as we headed out for a meal. It was fixed upon our return. Very nice breakfast and nice pool area.
Very good hotel. Great service. Out of the way. Good breakfast. Room had a few issues that needed attention (things broken or stained). Would recommend to others.
Excellent stay. Good value Tues thru Thur w/Excellent free breakfast & happy hour 5 to 7 w/food & free beer. Suites are nice w/kitchens. Staying thru weekend. Would come back here if ever in Chattanooga again. Only drawback is no hot tub. Having a ball.
The service was great, front desk and hotel staff were very professional in regards to checking in, leaving for the day and checking out. The only thing that was bad was that the room friend and I had wasn't the cleanest. The fridge looked as though some sort of juice was spilled at the bottom, the trash was still full from the previous resident Which looked as though they were living there for some time. The bathroom shower still had hair on the drain from the previous person. A window in the living area was cracked as well as of someone shot/hit it. Just the cleanliness of this hotel was what we didnt enjoy.
Rates, front desk staff, & cleaning staff were great & very attentive to our needs & questions. Rooms were spacious & clean. However the bathroom shower area was a little too "dated" in my opinion. Also, the breakfast food was aweful, with exception of waffle, cereal, fruit, yogurt & bread items for toasting. All other HOT foods were gross & did NOT taste good at all. The breakfast area was nasty on BOTH mornings that we visited. Counters were super messy, tables were nasty, breakfast area staff seemed to be really struggling keeping up with the demand!
We have a LARGE family, so we'd def stay again. However, we will factor breakfast money into our budget next time because the food was terrible!
The outside is really cute. The AC was really loud and so I am not sure I slept well, but then we learned in the morning that the fan is able to be turned off. The bed is comfortable and the staff is friendly. They do serve a pretty good breakfast, waffles, bread, fruit etc, but we went to waffle House which is in walking distance. I was hoping for a pancake, but this one didn't have them. I got raisin bread and an egg and it was very good. The coffee is OK, but he kept my mug full so who can complain?