About
Location :
Added by Jopie, at 16 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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05 December 2017
Had my husbands work party here. Food was not kept at good temps. Some things were inedible. Overfried chicken that has gone cold is like a dog chew.
The staff was great. The room we rented was kept clean and comfortable. Drinks made in timely manner. Food handling/quality is lacking was my only critique of the banquet aspect of this location. **disclaimer** I have not been a guest or seen any of the hotel except banquet room.response / report this review -
26 October 2017
I've stayed here 2 times in the last year & a half & both times were exceptional. The only incident we had this last time, was the night time front desk clerk. He sleeps on the job & we had another issue with him as well, but the General Manager took care of us, beyond what was expected.
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15 September 2017
The hotel was clean and the staff was very hosoitabke. The toiletries were well stocked. The sheets were clean and they had kits of channels on TV. Great lace.
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20 August 2017
All was fine while we were celebrating our friends' marriage until our neighbor shoulder checked our door. Hoping this would only be a small disruption to our night, I set the deadlock in place and answered the door. Unfortunately, he decided to approach us in an extremely aggressive manner, which made it very hard to diffuse the situation. I was very thankful I had a deadlock at this point, which is why I would still give one star to this hotel if I had the option.
Following this sequence of events, we come to find that an employee is sitting outside our door for at least 10 minutes (by the time we noticed). Instead of knocking to ask what our side of the situation is, she was sitting by the door listening in to our conversations and taking notes. I feel that this was a huge invasion of privacy rather than a successful tactic in diffusing a situation.
Nice rooms, horrible customer service.response / report this review -
18 August 2017
Appears nice, but look closely. I really hate to complain about my stay since it was paid for by the company I was working for, but what I first noticed was the trash liner in the bathroom was put in rather haphazardly. I thought well it's right by the door maybe they pulled the trash at the end of the clean and that was it. Then as I walked out of bathroom I noticed dust piled up in the corners, turning on the lamp revealed a nice coating of dust on the lampshade and headboard as well as some mysterious splatter on the headboard, and the room phone, which I had not even touched, had 3 clearly defined greasy finger prints. Heading back into the bathroom there was wipe mark residue on the vanity as if the rag wasn't quite clean while wiping it down Now I'm no where close to being a clean freak and my home is definitely not spotless but at least I know my dust and splatters are from me and my family. Another rather disappointing aspect was no free continental breakfast, which is always something I enjoy. Breakfast is available but it is for a cost, in their lobby restaurant. On a positive, the staff was friendly and helpful and there was lots of parking available in the lot. It is also located right next to a Meijer which is very convenient.
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01 August 2017
Hotel was clean but not quite brand new, other traveling guest had to request a new room because of smell, but all was accommodated. Had the kids suite, bunk bed was nice a even a bit private. Did not try the restaurant. Pool has a chilly splash pool and a small regular pool, a bit cramped especially if there are more then 3 families there. All in all not bad for a night or two, way better then the place an exit to the east we stayed last year.
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29 July 2017
The room and service is wonderful! Just wish the amenities were more available. Everything shuts down at 10. We were visiting from AZ and wanted to go swimming at 1030pm and it was closed.
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30 April 2017
Great service and great rooms. Wish they had a hot tub and the pool was cold. But otherwise nice!
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28 March 2017
The location is convenient, the price is good, but both the staff and cleanliness are somewhat lacking. The bathroom in my room wasn't gross, but it certainly wasn't spotless. I wouldn't hate staying here again, but if there are other options, I'd say take them!
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23 March 2017
Nice place. I liked the fact they had a little bar in the lobby because there wasn't a lot of other places near by
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08 March 2017
This hotel is probably the nicest hotel Jackson has to offer. Honestly. The lobby is large and beautiful, there's a bar and a restaurant. The rooms are clean, look like they have been updated in the last 10 years, and the shower is good. The bathroom is VERY large (probably 8 ft between the tub and the sink counter, and 10 ft between the door and toilet). Pleasantly surprised how much nicer it is than other similarly priced hotels in the area. We will for sure stay here any time we come to Jackson in the future.
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23 January 2017
Very nice clean hotel. Decent number of restaurants nearby and yet had it's own in side that was pretty good as well. Also very easily found and being right next to Meijer made it convenient if you needed anything you may have forgotten to pack.
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