I did not like this place. The bathroom floor was dirty. The bathroom sink backed up. The pillows smelled like other people’s body odor. There was some commotion at midnight in the hallway with doors slamming, and about 10 minutes later I heard a dog barking loudly, INSIDE the hotel. I won’t be returning.
The building is a little worn, but comfortable. The staff, though, are beyond nice, taking customer service to a new level. It is why we keep coming back.
We had the privledge of meeting the lady at the front desk during our stay on 9/9/17 (11pm). She made our stay very accommodating and convenient.(Room 217). When we come back to Jackson , well stay here again.
Staff was fine just what you expect however this hotel needs a major renovation, rooms look like they haven't been touched since the early 90s, lights flicker and aren't bright. Furniture are old and outdated but get the job done. The bathroom shower doesn't even drain when showering, I was disappointed with the quality of the room I will not recommend staying here I rather go to the holiday Inn if I have to stay in Jackson.
This hotel was nice. The staff were friendly. The beds are comfortable. The rooms were spacious. It is located near a highway so it's easy to access.
When checking in Chase was working front desk very friendly young man. He gave us info about the area. And welcomed us . Room was clean and beds were comfortable. Air worked very good. Would stay again. Breakfast was good they offer more than most
Adequate room with a king size bed. I was greeted by a pleasant front desk clerk. I was a bit disappointed that there was not a fridge in the room. I called to ask if they had portable ones and was told one would be placed in my room the following day while I was working, but no one showed up. The rate seemed high for the area, but I did not compare to confirm if it was this specific hotel or if the entire area is over priced. Overall, I'd probably stay here again since it's on an expense account, but I'm not sure if I would if I was paying on my own.
Never had a bad experience here. Staff is always friendly, rooms are clean and comfy. Good location.
The staff is so friendly and helpful, especially the ladies who handled breakfast Easter weekend. The pool was perfect for our little boys, and the room was VERY CLEAN and very nice. We will definetly stay here​ again.
Great service, got an upgraded room and extra pillows with no problems. Hot breakfast is a little limited, but overall great options. Pool is a little small for adults, but great size for kids.
Staff was friendly, rooms were clean and comfortable. Beds were very nice. Easy access to expressways.
Not a great choice of hotels here. There were a large amount of stink bugs in the room. There were dog feces near the indoor ice machine and vending area. The indoor pool was ice cold. The curtains in the room were filthy and stained from an apparent leak in the ceiling. The staff, however, was very professional and helpful in all matters brought to their attention.
There's plenty of hotels in the immediate area that I would consider before staying here again. This is not what I would expect from a Hilton brand hotel