About
Location :
Added by Jopie, at 09 May 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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11 Reviews
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16 April 2018
Was wonderful Slept fantastic Staff very nice ONLY issue was breakfast NEED more choices.food wasnt that good or even appealing.
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12 April 2018
The room and staff were excellent with the breakfast was of low-quality or they would have gotten 5 stars.
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12 March 2018
Got the king suite. Very nice. Two large LG TV's and a Jacuzzi tub. Would definitely use again
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20 February 2018
Sent my parents there for their anniversary and the hotel was amazing. Great staff, very spacious clean rooms. They loved the experience. Well managed and taken care of hotel. Thank you
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16 December 2017
Nice pool. Friendly and helpful staff. Clean hotel. Only drawback was the non-smoking room was smoky smelling. Had a nice stay. Close to mall and short drive to Marshall University graduation at Big Sandy arena.
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01 October 2017
Very clean hotel. Friendly staff and comfortable beds. Really nice stay.
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14 July 2017
The rooms were very clean and spacious. I liked the Keurig in my room for coffee. The gym was more than I expected, and a pleasant surprise. They only problem I had was my shower/tub not draining.
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08 July 2017
If I could give this location 0 stars I would. The staff and management are severely under trained and put the Holiday Inn name to shame. My husband is a disabled veteran who requires a service animal and was mocked and called disrespectful names such as "kid," "bud," and "problem child." Anna, the person on staff when he initially went to check in went so far as to laugh and say that she paid a fee online so she would be able to call her PET chihuahua a service animal and take it anywhere she wanted too. They charged us an illegal $25 "incidentals" PET fee, which is never allowed under the Americans with Disabilities Act & made him fill out a PET form. She begrudgingly provided us with a copy, created by Marcie, the general manager, see included photo. Jacob, who was working the desk at check out is the one who my husband asked why the $25 fee was charged (it showed up on our bank statement, when our receipt showed we were only to pay $101) assured us that he had worked there 9 years and said he knew what they could and could not charge, referring to the illegal service animal fee. We have stayed at Holiday Inn locations before, including the one in Huntington, with absolutely zero issues and respectful, knowledgeable staff. They also asked for his "disability card" and documentation about his health - a HIPAA violation, do you ask people why they require a wheelchair or medication? I suggest if anyone in your family has a disability that requires medical equipment, not to stay here unless they feel like being treated like a second class citizen and mocked by the ignorant staff and unconcerned management.
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20 June 2017
Clean comfortable accommodations. Indoor pool and spa. Restaurant and bar located in the hotel. Beautiful salt water aquarium in the lobby. Staff is extremely helpful and friendly. Dog and service animal friendly. Would highly recommend this hotel for a short or long term stay.
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18 June 2017
The location is about 20 minutes from the tri-state airport. The rooms were tidy and comfortable. The meeting space had incredibly thin walls separating the meeting spaces. Sound travels easily between the conference rooms, be mindful if needed. Overall in satisfied with our stay.
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16 May 2017
Good. The only thing I'd mention is it's primarily a hotel, and not so much with the "suites". All rooms have a microwave and fridge, but there's only so much you can do with them when there's no sink, silverware or plates etc. unless you get a suite that is. Booking on Booking dot com doesn't tell you which are suites and which are not, and the regular site isn't clear what you get either. It seems a king room at $120 and a king room at $150 means the $150 one is the suite, but that's just a guess. Best bet is to book and call ahead and check. Pets are $25 each per night by the way as of May 2017.
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