Great staff, rooms overall we're pretty clean and comfortable.
Absolutely amazing the people are so friendly and treat you like family! The breakfast is amazing the smiles everyone always has and they never miss a chance to say hi how you! Beds and rooms are always clean not just tidied up but cleaned! One if the best hotels I have stayed in!!
Not the classiest place in town but they have some great employees that more than make up for that. Brian and Julian are by far some of the friendliest hospitality professionals I’ve had the pleasure of meeting during my many business travels. I’ve stay at a few other places in town before trying this location and wish I had just came here first. Over my dozen or so trips to the area they have never failed to make me feel welcome. They will take the time to chat with you and provide great recommendations for activities or local eats in the area. They truly are the reason why I keep returning to this hotel and will in the future.
Dated, but they had availability in the immediate aftermath of hurricane Irma. Lots of places nearby to eat. Spacious two bedroom suite with couch-bed, desk, microwave, mid size refrigerator
#travelformortals
Very friendly close to restaurant and clean
Beware of room 501, I found a spider on the ceiling above the bed. I killed it. Let mgmt know, they didn't even offer to move me to another room, a discount, nothing. It looks like a brown recluse, but I'm not sure.
Nice room, clean. Decent selection for breakfast. Bed was a bit to soft for my liking
Spa like rooms. Excellent customer service. Accommodates elderly and families. Convenient shopping. Perfect staycation/getaway.
It was a wonderful experience great staff and l look forward to staying there again.
Good location and large rooms
The rooms are old and they are showing their age. Bed mattress is old and uncomfortable. Services is good.
Not what I have come to expect from Holiday Inn Express properties. Hotel is in need of a renovation. Air Conditioner stopped working, room got very hot. Bed was extremely uncomfortable, was worn out and had a broken spring. I complained to the front desk when I checked out, (very early in the morning as I was catching a flight). I did receive a call from management with an apology and an offer of some IHG points for my inconvenience. He confirmed the AC was broken and the mattress needed replacement. But I honestly don't think that was good enough. Someone (housekeeping or Management) should have noticed how bad that mattress was long ago. It's Poor standards and a lack of accountability in my opinion. Until they renovate, I'd look over any room carefully before staying.
Charged for 2 rooms I didn't even use because they smell like someone smoked in them but they sprayed freshener to cover the smell up. BRIAN the front desk clerk was rude & acted as if he was the manger but changed his tone QUICKLY when the manager was on the phone and confirmed the rooms were not touched. After guest relations cancelled my rooms before 6pm the hotel REFUSED to REFUND my money. Also I thought their CREDIT CARD system was supposed to be safe but instead I ended up with MULTIPLE FRAUDULENT ACTIVITIES on my credit card since my card was swiped at this hotel. The pretty pictures online looks nothing like this hotel its the complete opposite. Definitely not worth the stay.