The staff at this hotel were amazing, accommodating, and the stay was comfortable. The breakfast was delicious consistently everyday. Was wonderful.
Room wasn't ready when we arrived at 3:15 for 3:00 check inbut they were able to find another. Stayed in a king bed room, clean and comfortable. Complimentary breakfast was very good!
The hotel was nice. Breakfast was ehh. We spent two nights and two days there. The hot water was shut off for a couple hours at one point, but that was fine; they gave us notice. I wish they had a dinning hall though. Delivery was a lot.
The suite we stayed at was clean and nice with fairly new looking furniture. The service was great and the reception was very helpful. I would definitely stay here again.
One of the least comfortable, poorly appointed Holiday Inn properties the building entry was under construction, with no clear path to the lobby - weak management. Basics, like a rack or surface to put your luggage were lacking. Id requested two queens; one of the queens turned out to be a sofa bed. I won’t be back.
Decent rooms, friendly staff, free breakfast. Parking is a bit of a challenge at times and there is a daily cost. Near shopping center and good restaurants very close by. Rooms are spacious and very clean.
Staff is very nice to let us park at the free spots across the street( car wash parking lot) . And I love the the features that hotel cable TV has some Mandarin programs . Also the interior of hotel rooms has some Asian decor.
If I could give this hotel 10 stars, I would. We were stranded in Boston after United cancelled our flight and refused to rebook before two days later. The hotel staff and manager accommodated us with excellence, and even more uniquely, with thoughtful kindness. We had 12 heavy suitcases/duffel bags, which they helped us carry (refusing a tip), store during our stay, and carry back to the curb upon our exit. Brian, the manager, has that rare true-service attitude that shines through genuinely in action, and truly eased our path this week. Many thanks to Brian and Fatima, at the front desk, for wonderful and humane service in trying circumstances.
Room was nicely furnished and clean, breakfast was good, staff friendly and helpful. Best of all, when I got home I realized an accounting error that was my fault, but still they made it right in only minutes. Thanks, Fatima, and the rest of the HIE Cambridge team!
This Holiday​ Inn Express is within 5 minutes walk of a green line train. The parking here is steep at $30 a night. The most expensive I've ever encountered at an IHG property. Pros: clean rooms and friendly staff. Cons: no pool, double beds instead of queens, tiny parking spaces in the very expensive lot.
Room was great. Enjoyed the breakfast buffet. Didn't like having pay $30 for a one night parking permit
Parking was expensive and now bar/restaurant but great location, rooms were fine
Good location that's really close to the . nice staff. Comfy rooms.
This location, and all IHG properties for that matter, have a ridiculous cancellation policy wherein despite not actually staying in the hotel, you are still charged a night's stay as a result of "inconveniencing" the hotel. I had a last minute change to my professional itinerary. This property still charged me. I attempted to escalate the situation and was told "there's nothing we can do." They should really learn the difference between "nothing we can do" and "nothing we're willing to do."
All IHG properties are crooks. My colleagues and I travel 100% of the time for business, booking hotels, cars, etc. We are always searching for convenience and quality. IHG has neither. They will no longer receive our business. I can only hope I save someone else from the rude customer service I experience throughout my inquiries into this debacle. Reserve at your own risk.