Name: Holiday Inn Athens-University Area
Address: 197 E Broad St, Athens, GA 30601, USA, US
Telephone: +1 706-549-4433

Holiday Inn Athens-University Area is a lodging, located at 197 E Broad St, Athens, GA 30601, USA. They can be contacted via phone at +1 706-549-4433, visit their website www.ihg.com for more detailed information.

Location :

197 E Broad St, Athens, GA 30601, USA

Contacts :

Added by Jopie, at 04 April 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Mustafa Nek

04 January 2018

It was great! It was NYE night and the room was spotless when we got there! However we did get a knock on the door by housekeeping at 9am when check out was not until 111am.
DC Amanda

24 December 2017

Great hotel, close to downtown, near the university and all the bars and restaurants. I enjoyed my stay and I highly recommend.
Trisha Dhawan

24 December 2017

We stayed here for a week and the service was good. The breakfast buffet had many options and the service was very good. The staff is very nice and friendly. Rooms are clean and have good views.
DeShaun Alexander

08 November 2017

I normally don't rant, but this experience warrants it.
Last week, I had a horrible experience at the Holiday Inn in Athens, Ga. The house cleaning staff was misinformed of my checkout date, and cleaned my room as a checkout 2 days in advance. The staff who cleaned my room had items of mine on their carts and quickly returned them when I inquired. The hotel offered me a $50 food voucher which I declined and later offer a percentage discount which I accepted. At the time, I didn't have time to inventory my room because I was there for a conference. When I returned at 9:30 p.m. that night, I inventoried the room to find that they must have realized at some point my items were in the room, but had not returned anything. I was missing my curling iron a mug that was in my room. I quickly called the desk to check to see if my items were in the lost and found. The gentle on the phone quickly stated that I had received a percentage off my stay, and the housekeeping would return in the morning after my conference began. This did not work for me so I had to leave the hotel at 10 p.m. to find retrieve the items remove. I to my room and made a formal complaint about the insensitive customer service I had receive and a to explain the events of my day. I checked in with the front desk in the morning to see if my items were in lost and found the representative brought back a curling wand, but did not ask me to describe the missing items. I had to leave, so I later called to check to see if my items had been found and they had. I returned that evening to pick up my items and speak with a manager. She seemed to be concerned, but gave me a look like what was I complaining for. She told me they would use my complaints and offered me snacks, which I decline. I felt her focus was more on the items they took from the fridge rather than my experience with her and her staff as a whole.

Since I decline, she told me to let her know if there was something she could do for my inconvenience. I was extremely tired and asked for an additional night at a discounted rate. They offered and I accepted. When I received my bill I could not see any discount really given. I asked that the bills be separated since this was a work trip. I later found that they only gave me a discount for the additional night which was not an issue.

This was the worst experience I have had at a Holiday Inn.
Kendra Sumler

19 October 2017

Probably won’t come back. Meets minimal expectations for me. Bathroom needed a good cleaning. Ring in toilet and shower. Customer service was average with exception of a maintenance worker who went out of his way to assist me.
Luke Otfinowski

29 September 2017

A hotel that meets the standards of Holiday inn when it comes to cleanliness and amenities, but suffers in customer service.

The common areas of the hotel, such as the business center and fitness room are all very nice, and will not disappoint. The room was clean, smelled fresh, and provided a quiet environment for a restful night. When it comes to food and service, this hotel lags far behind the brand.

Everyone is friendly enough, that's for sure, but the quality of service is poor. This may be a reflection of too few individuals on staff to deal with the quantity of customers, as well as tasks.

Ordering dinner to be picked-up, and returning 45 minutes later, i was told the order was not yet started. It took 1 and a half hours to get my meal. At times the front desk person will be missing for extended lengths of time, doing another task. The tables at breakfast are cleared slowly, leaving one to stand waiting to sit, and further wait quite some time before getting a menu. Service was so disheveled, that at one point I personally walked behind the kitchen counter to turn off a coffee maker that was overflowing and spilling onto the floor.

Again, i stress that the staff was extremely kind and polite, and hid their frustrations well. I imagine management is more responsible than anyone at the lower level, but nonetheless it shows.

Overall a pleasant stay that at times tested ability to control hunger-related impatience. Nothing extremely frustrating, but definitely not optimal.
BOb Ng

26 August 2017

The interior looks dated but clean. The staff are friendly and helpful. The breakfast was nice but if you stay there for more than 3 days, you'll feel that there's not enough variety of food and it would seem that the same ingredients are being shuffled in a different way. I could sleep well here as the bed was comfortable and room was quiet.
Tim

22 August 2017

Reception was courteous and efficient. The room was very clean. A empty mini-fridge and microwave were provided. However, there is no apparent ventilation fan in the bathroom, and the AC unit blew air directly on the window side of the bed, making it difficult to find a all-around comfortable temperature.
Tom O'Grady

23 July 2017

Standard holiday inn. Unusual building layout, but rooms are fine. Helpful staff. Some of the hallways don't have a/c and are musty. Bar is nice, they have us a few free drinks.
Rebecca Hill

30 June 2017

There were bugs in the room when I checked in and I reported this to the desk. They said they would take care of them, but they did not. Some plugs did not work. Hotel was farther from convention location than was stated
Antonio Burden

22 June 2017

Rooms are nice, bathroom is decent. Workout room and plenty of parking. Free WiFi. Conference rooms can be rented out. Restaurant in hotel. Close to plenty of places to eat
Jillian Griffin

18 June 2017

Everything was just lovely. The beds were comfortable. The room was clean and we'll decorated. The service was great when we got there. The breakfast was pretty good. The service and hospitality at the restaurant was great also.
Sarah Crowley

21 April 2017

Staff was very nice and helpful. Setup is a bit odd with the different towers but the location is amazing if you want to be right downtown!! Great price too!
Karen Judd

11 April 2017

The hotel is just fine, but the staff really shined on the customer service front. I was in Athens volunteering for an event, and in the rush to get going on the morning of check-out, I mistakenly left my bag containing my brand new laptop and files. I had driven the 1.5 hours home that night before realizing my ridiculous oversight. Fortunately, the housekeeping staff immediately secured my bag (and even tucked in a few of the incidentals I also forgot), and locked it away until a friend could grab it on her way out of town the following morning. So, a huge kudos to the staff on their integrity and service! I'll happily stay again.