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Added by Jopie, at 09 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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29 December 2017
Our church held a service at our Stone Mountain Georgia location on December 23rd. A group of us from NC all stayed at this hotel while in the area for church service. The general appearance of the hotel and it's accommodations is pretty good, but there were a few things that were not good. The closet device to hang clothing was actually broken from the wall. Our room was changed, because we couldn't use the closet. One church member is disabled and has to use a wheelchair he wasn't able to have access to a handicap accessible room which he and his care giver requested upon obtaining a reservation. Their room was infested with cockroaches and nobody's rooms were clean upon arrival. The free breakfast doesn't help anyone like us who abide in biblical food restrictions, because pork isn't an item we are able to eat without compromising our faith and practice as Bible Christians. The staff was ghetto fabulous, loud, rude, and very disrespectful to guests and I had to address a staff member that actually mocked my disabilities as I am a retired disabled veteran. I wouldn't recommend this hotel to an enemy let alone anyone else. We make periodic trips to the Stone Mountain Georgia church, but I have already let all our church family know not to use this hotel. I really don't like having to make this review, but the truth of this experience may help others. Not completely a bad hotel, but roaches and uncleanliness is not worth anybody's time or money!! There was a party of some sort taking place in the lobby area. I felt we were in the middle of the actual streets as a bunch of unruly non guests were stampeding the hotel. We'll never use this hood rat ghetto fabulous hotel again for any reason! Completely astonishing!! I have never seen anything like this except at the public zoo!! It took all my strength not to argue with these people. Totally not cool after the drive from NC to get in off the road and check in to a Roach hotel!! We actually threw out some of our things to make sure nobody brought their bugs home with them.
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27 November 2017
My children and I were travelling around Atlanta and stayed here for the night. The room was large and very clean. The bed was comfortable and had plenty of pillows to accommodate the three of us. The breakfast was your typical hotel serve yourself breakfast. It was a great expirence for the price.
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12 November 2017
Excellent customer service! Kimberly checked us in and took care of all our needs. Recommended a good place for dinner, and extended our check out time as I wasn't feeling well. She was working the next morning as we left with a big smile and great humor! The only thing we were a bit disappointed about was the breakfast choices, and the hallways were messy. All in a all a good stay.
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29 October 2017
My family and I had such a great experience while staying at this hotel! We have 3 small children and the rooms were so spacious and more then enough room for our kiddos to spread out! Mr. Byron Kelly was amazing! He was very attentive to the needs of his guests. It was nice to see him out front greeting guests and lending a hand to the front desk when it got busy. Kimberly and Jasmine were so helpful, professional and made us feel like we were at a home away from home. The hotel was VERY clean. The lobby area was very welcoming and we were greeted by Kimberly when we arrived. We have only had one other experience with a Choice Hotel and it too was great! Thank you Comfort Suites Northlake! When we are in the area again, we will definitely be staying with you all!
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18 October 2017
I am terribly disappointed. After 10 hours of travel, I just wanted to sit and relax. Upon arrival and getting into my room, I immediately smelled a strong cannabis odor. I called the front desk and asked if they can go up and spray something to eliminate the odor but no one showed. I really have no energy to deal with switching over to a different room, so I will just stay here for the night. I will probably blacklist this place and not stay here in the future. There are not enough parking spaces for all the guests as well.
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20 September 2017
I enjoyed my stay. My room was clean though the bathroom door was hard to close and wifi is mostly nonexistent. One thing I had an issue with is being charged $300 for a 2 night $82/night stay. When I asked for a detailed receipt, the computer is down. I called company line and was told it would be emailed. still no receipt. And another $100 for a deposit I didn't see any notice about!
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18 August 2017
After booking a lower than standard and unsafe appearing hotel, I booked this hotel. Met every expectation I Had. The night and morning clerk were so helpful. They even offered to pay for a coke (morning clerk)and Tylenol (night clerk). I deli ed but they insisted. So thoughtful. Will definitely stay again. Area safe, near interstate, Clean bathroom and Room, which was spacious. Bed and pillows were clean and SO comfortable, for this weary traveler, IT was much needed. Thanks Comfort Suites
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11 July 2017
Need send to be in good shape but was a little too soft for our liking. The lamp was plugged into a socket that was loose and the slightest wiggle would turn it off. Very poor internet speed and wifi coverage could be better throughout the hotel. Overall the hotel was clean and was a decent spot fur a one nighter, but an extended stay would have been taxing to the guests.
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08 June 2017
This place is great if you like the smell of weed. My whole floor reeks of pot. At least I'm a diamond level member of Choice hotels. That got me a lower floor room by the elevator, no acknowledgement of status, much less a greeting, upon check in, and had to ask for the complimentary bottle of water. Hotel was half empty when I checked in.
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06 June 2017
Nice hotel. They allowed me to check in early free of charge. The rooms were nice and clean. The breakfast was also good with a decent variety including HOT food. One of the problems was that I had to go to the desk twice about my key not working. Also when I checked in they put me in a room that hadn't been cleaned up. Other than that my stay was comfortable
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30 May 2017
Gross, gross, gross. Room had blood on sheets and comforter. Dirty rags. And I got children and I got bitten up. I think bed bugs. and the manager was so rude, and inconsiderate.. not a professional. His name is Bryon Kelly. He shouldn't be manager. . Please don't stay there. You would be cleaner in your car.
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16 March 2017
A beautiful cozy hotel. We had a great suite that was perfect for a couples get away. The breakfast was really good and is served until 10 am so we did not have to wake up very early to get it. Will definatly come back.
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