Friendly front desk staff. Great incentives, free drink when buying an app. at the bar. Clean rooms and affordable. Great location.
We had our wedding block here. We also had a bridal breakfast the next day. Everyone was great! Super friendly, very inviting and hospitable. Clean and upscale, rooms were quiet, even on Saturday night when they were fully booked. I would go back any day, and recommend this place to stay for any occasion. Thank you to everyone at the Hilton Garden Inn Preston!!!!
Location is great. Rooms were okay. I don't know who picked out the carpet but it's not very pretty. Price was reasonable. Overall a good choice to stay here if you want to save some money instead of staying at foxwoods.
Only hotel to shuttle to both Casino's. Great service. Extremely clean. The staff was very friendly. Everyone seemed to have pride in what they did from top to bottom. Highly recommended.
Came for a concert & long overdue ladies gathering. Very clean, great hospitality & the food hit the spot. I would stay here again
My husband and I stayed at Hilton Garden inn, Preston CT back in 9/30/2017. At 6am, next morning went to bathroom to take a shower.
But found a ROACH on the floor live and running. I killed it.
My husband flushed down the toilet.
I went down to front desk and complained. They assured me that they will call me in a few days and let me know the result of pest inspection.
And let me know what they can do for me.
First of all,
no one has called me back with a report as of yet, 10/18/2017.
Secondly,
they haven't taken cared of my bill.
They should have refunded my bill.
I had a terrible time and scared!!
We checked out right away.
We couldn't stay there!!
So unless someone likes a room with a roach in it,
I'd strongly recommend that you stay away from this hotel!!!
I hope this review finds all who is contemplating staying at this
horrible place!!!
Chong,
I'll never stay here again. I got married on 9/30 and reserved a block of rooms for family several months in advance. We check in and they tell us the only room we have available has two beds. If this were any other night, I wouldn't have cared.
My wife wrote several emails to Mark Battista, the director of sales, but he will not respond. For $300 night I expect to get what I paid for, or at least someone to call me back and explain to me how a room I reserved months in advanced isn't available when I go to check in.
This is the worst customer service I've ever received from a hotel hands down. Save yourself a headache and spend your money elsewhere.
The evening staff as I've seen has been asleep or not available :( The last time we stayed it was not like this. Everyone is awesome when they are awake and ondy job! The shuttle runs as advertised and the rooms seem very clean. The water runs all day but you still CAN NOT bring your own adult beverage! The bar closes @ 10pm. Great place to stay.
I really enjoyed my stay at this hotel. I liked that it provides customers with shuttle buses to and from both Mohegan Sun Casino and Foxwoods Casino. The size of the room was great, tons of free parking, & the bathroom and bed was clean (most important). The staffs were super friendly. The only bad part about it was the heated pool because it was located outside rather than indoors with the swimming pool. Normally, it wouldn't be a bad thing if there was something hovering over it but there wasn't. So there were dead bugs and leaves in the heated pool.
Very convenient to Foxwoods and Mohegan with free shuttle to both. Michelle and the rest of the staff are great. Nice rooms. They also have breakfast and dinner available.
This is a great hotel with convenient shuttles to both Mohegan Suns and Foxwoods. Available rooms have have an option of a whirlpool bathtub and has a swimming pool open to guests. Clean, modern and smoke free environment with a bar/restaurant on site.
Attended a professional event in the small but efficient conference room. Helpful staff. Useful business lounge with free printing within reason.
Ended up staying here while in town visiting friends. Very clean, very nice. Will definitely be returning if in the area again. Oh.. the free cookie/pastry things in the lobby are amazing.
The hotel staff were friendly and helpful. The hotel was very accommodating and clean. I would recommend others to stay here!