The front desk staff are always friendly and professional. The location is also great, with quick access to the interstate and very close to shopping and restaurants.
Nice, clean hotel. Friendly, helpful people at the desk and check in was fast. The only knocks is no hot tub & no free breakfast. We just looked at the breakfast bar but charging 9.95 for the exact same breakfast that other hotels serve for free is silly.
Lacks professionalism in a big way. A guy told us he would pay for our rooms. The staff seemed upset about it. The help walked passed me and said out loud you guys are idiots for believing a complete stranger would cover your rooms. We sure made an ass out of her because he paid for all of our rooms in full. We were truly blessed by this gentlemen. He said he thinks they are giving us such a hard time because we are people of color and he would no longer do business with them. He was thinking about doing some sort of campaign with them and said forget about it.
Very clean hotel and nice staff. Location was good except for the current traffic.
The staff was great, the hotel was clean and modern. The hotel put on lunch for us and we enjoyed it I would recommend this place to other people
Very clean with friendly and helpful staff. Was there for a 2 day meeting where the hotel catered the lunches which were very well done with nice presentation. Good breakfast and friendly bar.
Booked online. Check in was fast. One key card didn't work. Annoying. They replaced itit easy. Check out was 12 noon worked out well. Shower head was awesome. Good thing cause no hot tub.
Took my family of 5 to stay at the Hilton Garden IN to go to the Deep River Water Park! Everyone we came in contact with so polite, friendly, and genuine good people! Not only did they make sure our stay was awesome, they went of their way to talk to us and our family. The people at reception and the ladies we came in contact with during breakfast were absolutely wonderful! Made our experience a great one! Will definitely come back!!
I will not be returning to this hotel. I was so exhausted from my trip. My clothes were wrinkled, my hair a mess. I called ahead of time to make sure i had a room. When I arrived, I was insulted, mistreated & lied to. Obviously these immature children thought I couldn't afford a suite. Such a mistake. Never judge a book by its cover. I do hope all your staff does not treat people like this.
Rooms are spacious and well kept. Service by staff is absolutely amazing! I got sick in the night (thanks Longhorn Steakhouse) and the staff were so nice about getting someone up to finish cleaning up (i cleaned up as much as i could). It's not too often that you will find people that will do that and keep a smile on their face.
Carly, the sales manager, was able to provide several rooms for family coming to town on short notice. The rooms were very clean, and the front desk and food/beverage staff were outstanding. I appreciated the goody bag left in the room. Would definitely recommend and stay here again!
front desk was super friendly. room was nice. fyi - they have adjustable beds. not obvious to everyone.
We drove in from Toronto, Canada. We were greated by Lynn, at front desk when we got there. Not only did she have a beautiful smile but was she very pleasant! There was an issue with our room which she quickly corrected.
Room was nice, beds were comfy but the pillows were a little to soft for my liking. Would definitely stay there again next time we are in Indiana.