Nice, clean and great service Rm 217
The front desk service was very bad. the lady seemed not willing to answer my questions. As a silver member, I did not receive the bottle water when checking in. I asked but the lady was not happy to give it to me. I booked a room from 5/11 to 10/11, but added another day (11/11) before arrival. I asked the lady when checking in to make sure I will have the same room until the last day. On 10/11, I received an email receipt. I was not sure whether they know it or not, so I called the front desk to double check. Unsurprisingly as I would expect, the lady told me that I have to switch to another room. I was at the airport to pick up a friend and all my things were in the room, unpacked. The lady had to called me back to inform me that I donot have to switch to another room. The breakfast was not worth $10.95 given the food choice was not changed everyday and the quality was not as good as $10.95. Overall, I felt very disappointed with the experience at this hotel and will definitely not recommend friends or myself to stay there again.
My rating is primary on a staff member that made my stay, 11-11-17, worth 5 stars. The front desk attendant Kevin was absolutely amazing. He handle my issue with priority and made me feel welcome. Thank you Kevin.
Very easy to check in and out. Simply attractive and clean lobby and rooms. Breakfast is ABOVE average, with hot breakfast items served by a chef.
Fine rooms, great breakfast, free WiFi I'm happy!
Stayed 1 night. Kids loved the pool, which was indoor/outdoor, food in their restaurant was excellent, our room was delightful, customer service was fantastic.
Went for a work-related event. The AC was cranked a bit too much and the lunch was mediocre. Everything else was excellent though. Lovely staff.
The rooms were clean and the restaurant was great. The breakfast was really good. We got room service and it was also pretty good. The only drawback was the pool is small and freezing. Every staff member that we encountered was extremely polite. We will definitely stay here again.
Building was very clean and professional looking. The conference room was the perfect size for an event and parking was easy. The only confusion would be that there is a hotel already on either side, just check the number on the building.
Excellent service, very friendly staff. They strive for great service instead of only good service and they are succeeding. Good job.
Very nice clean rooms, comfortable beds, great customer service, and surrounded by shopping , restaurants, and fun.
Such a great staff, hotel services, rooms, and much more. I got the whirlpool suite for Valentine's Day and it was amazing as well as relaxing. I definitely will be coming back here again with my man.
Very comfy and clean. Breakfast was amazing. The pool was chilly but the indoor/outdoor factor was fun.
Absolute nightmare for my best friend's wedding. The incompetence of the event management team seems unrivaled as they managed to not only double book rooms for the bridal party and try to charge us for them, but also rescheduling the guest shuttles last minute. We were also never informed that in order to ride the shuttle, guest must first have signed a waiver of liability. It was not until guests arrived at the wedding venue that the wedding party found out that the hotel shuttle would not be driving us back to the hotel as we "didn't sign the waiver before we left for the event." And to match this embarrassment, I had to hear several guest at the wedding say that the two shuttles only had room for 7 guests each and many guests were forced to drive themselves or Uber. I would have expected a hotel, that otherwise has wonderful google ratings, to have the slightest idea of proper wedding etiquette or at the very least adequate communication with the bridal party. Would not suggest this location for any events.