I would've gave this hotel 5 stars but it doesn't have a free continental breakfast. The room was awesome, smelled great and everything was great, except it needed more towels in the room. Overall a very nice hotel. Front desk personal were very professional and very helpful.
The front desk staff especially the Caucasian female is very rude and lies right in my face about the mold that is growing on the bathroom wall. It was black mold as we took a pic of it. She didn't want to see the pic but stated the mold had been treated with a chemical and it remains black as it stains. I guess she thought she had a fool. Even bleach takes away the black mold when treated She said the hotel was under remodel, starting from too floor working down. She lied again. No contractor trucks where outside. O and the housekeepers are lazy and dont clean well. We won't stay here ever again, because customer service makes your business and walking through the front door warns you about the hotel.
The bed is comfy. The room is clean. The TV is decent sized. You have a microwave and refrigerator. That's about the gist of the good. The hallways and room smell strange like too much humidity. They don't serve breakfast, only one small coffee thermos with powdered creamer. The "restaurant" in the lobby serves Indian food I guess, I didn't try it, it looked shady. This place is not recommended and won't be repeated.
The shower did not work. There was mold in the cealing. Room number was 324. The bathtub was dirty no surprise. The lack of care to the room made us wonder about cleanliness of sheets and other things. The toilet seat was broken. The refrigerator freeze was off when we got there we cut it and it froze over the cooling element not allowing it to cool. Wish I had thought to take pictures. It sad there is no zero rating to give them.
Great place!! I have been at this location for over a week. In town working and they have been wonderful here. Everyone at the front desk is very nice and outgoing esp the gentleman Shai (I'm not sure how to spell). The cleaning staff is wonderful also very friendly and always smiling (all of them) I plan on coming back here just because of the hospitality
Carribe Bar & Grill is superb! They aim to please! It's such a hidden treasure. The chef made my family and I items that went even on the menu. They accommodated our vegan diet with pleasure and creativity. Everyone that worked there was accommodating with genuine smiles!!! My new spot!
Carribe Bar & Grill is awesome! Just went to the hotel for the restaurant. Because I'm a vegan, the chef customized my entire order and even offered suggestions of items not even on the menu. Customer service is outstanding by everyone that works there.
My husband and I decided to stay at this location after we were married at the Gwinnett County Courthouse. It was peaceful, it's in the perfect location since it's near every restaurant you can think of. We didn't have to go far for extra clothes since there are tons of clothing stores and a mall down the street. Great food is in walking distance and if you like authentic Mexican food or drinks, you can enjoy some at in the Santa Fe plaza located right in front of the hotel. There are also delicious Asian, Korean, and Thai places not even 5 minutes away.
Everything was great, service was amazing 24/7 we felt very safe, wish they served free breakfast but a great stay made up for it
Awesome place to stay. Great staff! I was treated like family here. CLEAN, friendly, and a completely delightful stay here. Definitely recommend staying here. It is surrounded with tons of restaurants, a couple shopping malls, and a movie theatre. All in walking distance. Located right off of the interstate.
It's nothing special by any means and I would NOT stay again or recommend to a friend. The good thing is that they allow pets and we obviously got a room where other pets have stayed but they didn't bother to clean the pet stains. Housekeeping staff was really nice though. They have an all you can eat breakfast buffet for $6.99 which might be okay if you get down there right when it starts. They do have a cool make your own pancake machine that was neat but not worth the $6.99. If you booked on Expedia, you better make sure you call ahead and confirm your rate because they don't seem to follow their pet policy as it's explained on Expedia.
I will say as a frequent traveler I had an uncomfortable experience at this hotel, first room we checked in smelled like cigarette smoke, the second room we checked in had a smell of mold, but due to an eight hour drive we settled, the room was very dusty and the pillow cases were not changed, the extra cover in the closet had not been cleaned had gritty stains on it, there were broken toe nails beside the bed on the floor. They do not serve a complimentary breakfast in fact it's $4.99 and believe me you can get a better selection at the Waffle House next door for $5, the elevators are dirty and the carpet is filthy
DON'T LET 3 STARS FOOL YOU!!!
Staff very friendly. The room, bathroom, linens, including towels were clean. Would definitely stay here again.
One suggestion I would have, is that they make breakfast included like so many other hotels in that area. There are hotels that may not be as nice or modern that have great options for complimentary breakfast.
DEFINITELY RECOMMENDED!!!!