About
Location :
Added by Jopie, at 12 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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22 December 2017
It was Modern. It had an indoor pool a hot tub continental breakfast exercise room and for me the most important and hot very hot water. I stayed for two nights both rooms were exactly the same. The beds were comfortable and the pillows were comfortable. All the employees were very nice and helpful. I would stay there again if I had the opportunity
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14 December 2017
Hilton Diamond member..stayed at this property. Wonderful experience with Front Desk team, but service staff at the Bar & Grill (both last night and this morning) were generally unfriendly aand unhelpful. Kitchen staff were great, but the servers on both occassions just obviously don't want to be there.
Otherwise an excellent facility, and major perk with the indoor parking!response / report this review -
11 December 2017
Real easy to find. Lovely lobby. Extremely attentive service. Close to amenities.
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23 August 2017
My stay was just ok. I liked the comfort of the bed and the room was clean. However the room smelled a little musty when I walked in and the closet was missing one of its sliding doors. The Construction was annoying. First of all, they were by the entrance and I had to bypass it because a truck was in the way. Then once I got in I had to wait for a dump truck to move in order to get into the parking lot. The construction next door also woke me up very early the next morning. Not worth the price!
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28 July 2017
In a hurry to leave on the last morning of our trip, I forgot my IPad on the bed. I called the hotel as soon as I realized I forgot it. The front desk told me they were not aware but would leave message for housekeeping. Never received a response. My husband reach out to the Hilton Corporation before we got a response. Similar to several other reviews below; it was 'never' found. Extremely poor customer service. Hilton Garden Inn typically has great service, would not recommend this location.
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06 July 2017
Booked room for one night and no mention of construction. Arrived close to midnight after long day on road and noticed good chunk of parking was roped off due to major construction. Asked at front desk if room was near construction and told it wasn't. Room number was written down. Got to room and tried opening door. Doesn't work. Tried a couple more times then voice from inside says to go away. Went to front desk and the wrong number was written. Got to correct room, cleaned up and went to bed. At about 7:10 am BANG BANG beep beep BANG BANG major construction right outside our window. Breaking up concrete and big diggers operating. Very loud to say the least and literally outside our window. Complained at front desk. Said they were sorry for the mistake but could not credit us for room as we reserved through an online agency (credit card rewards). They did give my wife some vouchers for a free breakfast. I went back to bed trying to get some sleep with pillow over my head. We put the do not disturb sign on the door of course. At 9:05 am, I hear knocking at door. Just as I get out of bed the maid opens the door and she stares at me in my underwear. Sorry she says and closes the door. I put pants on and check the door indeed the do not disturb sign is hanging on the handle. Just an overall lousy experience and obviously lack of focus by employees.
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03 July 2017
I ended up here after a horrible experience over at the Ramada Plaza Albany. This place is 1000% better than there. It was literally and figuratively a breath of fresh air upon entering. The rooms are clean, airy and bright. The staff at the front desk and breakfast were friendly and accommodating. The hotel is renovating their parking lotso parking was a tiny bit of a challenge, but nothing major. The entrance to the lobby is clean and well lit and modernreally lovely. The only con is I wish their sign that's out near the road was illuminated. We drove pass the hotel almost every time. You have to be looking up in the air to know that you've arrived to the property. Other than that..no complaints. I had a wonderful stay here.and I would stay here again and again.
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25 June 2017
The night we stayed here, a child with disabilities forgot her blanket in the room. When we realized the next day we called right away, and we were told that nothing is ever thrown away that is found in the room. We rearranged our travel plans and went back to the hotel, and booked the same room to look for the blanket. The house keeping manager assured us nothing would be thrown away, but somehow the blanket was never found.
This blanket had been extremely important to the child since birth, who could not sleep with it or understand why it was missing.
Very poor customer service, to not care about personal belongings, and to promise nothing is thrown away when left behind, when that is the only thing that could have happened to the blanket.response / report this review -
05 April 2017
Place was clean. Nice and quiet. Service could be better. You call front desk and no one picks up. A little annoyed by that.
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03 April 2017
The staff are nice. From the time I made my reservation they were very customer fiendly. My room is also very nice and very large. I slept so good I hated to get up when the alarmwent off. I love rhis hotel.
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26 March 2017
Although the room was clean the bed was horrible the hot tub was out of order there was trays left in the hall even after housekeeping was on the floor. The front desk girls at check in were very nice but housekeeping was rude. When asked how was my stay and I said horrible the girl when I checked out said sorry here's your receipt, I was charged by Priceline then also charged by the HGI so I have to get that taken care of. All in all not very happy.
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22 March 2017
Nice room and great staff I would stay here again in a minute. Had one of the best steaks I've ever eaten in there restaurant for dinner!
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19 March 2017
Great location, clean, friendly staff But the best part was that check out was at noon. Allowed us to sleep in after a very late arrival!
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