Name: Hendrick Motors of Charlotte - Mercedes-Benz
Address: 5201 E Independence Blvd, Charlotte, NC 28212, USA, US
Telephone: +1 704-909-6941

Hendrick Motors of Charlotte - Mercedes-Benz is a car dealer, located at 5201 E Independence Blvd, Charlotte, NC 28212, USA. They can be contacted via phone at +1 704-909-6941, visit their website www.hendrickmotorsofcharlotte.com for more detailed information.

Location :

5201 E Independence Blvd, Charlotte, NC 28212, USA

Contacts :

Added by Jopie, at 14 February 2017

Monday 7:30 AM – 7:00 PM
Tuesday 7:30 AM – 7:00 PM
Wednesday 7:30 AM – 7:00 PM
Thursday 7:30 AM – 7:00 PM
Friday 7:30 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Mike Mcelveen

17 December 2017

This place took 3 months to get me a license plate for my new Sprinter van.The personalized plate was suppose to be transferred to my new van. The dealership blames NC DMV. Even if that is so, how hard can a phone call really be? I have since bought my wife a 2018 Mercedes GLC from Hendrick Northlake and had zero problems with that dealership. I personally would never purchase another vehicle from here.
Charles Phillips

21 November 2017

Took my Mercedes here for service for 4 years, each time hated it. They present smiling faces when you bring your vehicle in, begrudgingly allow you to have a courtesy car and then all pretense of courtesy is gone by the time you pay.

The actual service to the car was at most times sub-par. I had to take my vehicle in 3 times with an AC refrigerant leak, only for their techs to tell me they had no idea. The first visit to a different shop, and the problem was fixed. Very disappointing.
Thomas Morton

08 November 2017

I spent two days working with them on buying a Mercedes and working out the trade with my car. Being out of town, it was done over the phone. On the second day when we were working out the final price, they called and said someone walked in and bought it at sticker price. I was given no chance to offer full price or more. I guess they don’t think someone on the phone is serious. I have bought a few cars this way, and have always been treated fairly. I think this is a poor way to do business.
Lisa Patterson

30 September 2017

I cannot be happier with the service we have received here the last two years. Today I called my service advisor Alex because I noticed a nail in my tire. When I arrived for my appointment at 1 pm he came out to check me in and rather than send me to the waiting room he asked me to stay there, he ran and got pliers and a soap bottle, pulled the nail out and tested the tire for air leaking. There was none and there was no punchure. I was gone in five minutes.

They are always courteous and professional. I thought today they surpassed my expectations and I would recommend them to my best friends and family!
Eddie Bird

21 September 2017

The people I dealt with were great. I could not compliment them enough. Would recommend the dealership and salesmen highly.
Darrick Paylor

01 August 2017

I was extremely happy with my sales rep Scott Ross and finance manager T.C. I purchases a "certified" E350 from dealership and it has been nothing but a nightmare the day I left the lot. My car has been in the shop four times for "check engine light". Now I'm being told it will need major motor work. I feel like my car was a reject from the beginning!!!! I don't live in Charlotte so I've been taking to the Mercedes of Durham and it's a good thing I have a warranty. I don't know when I will get to enjoy my car it's been in the shop more that I have driven I. I will never drive it out of town because of the lack of trust I have in the mechanic shop! DISAPPOINTED NOT THE LUXURY CAR I THOUGHT I WAS BUYING!!!!!
Robert Mensah-Biney

21 June 2017

Excellent Service and Professionalism by Shea White
In April 2016, we found a 2006 Lexus 430 sedan car listed on line by Hendrik Mercedes-Benz Motor in Charlotte, NC. We called the dealership and talked to Shea White who informed us that the car was still available on their lot. Since my wife and I had plans to visit Charlotte from Asheville that weekend we scheduled and appointment with Shea to see the car on Saturday April 30, 2016. We saw the car and my wife was interested in it so we worked with Shea to negotiate the price and other issues that we had with the car. He was very helpful and courteous, motivated and was knowledgeable about the car. He went beyond his regular duties to provide all the services we needed and made sure we were happy with the present conditions of the car. We requested some minor fixes that were needed to be done on the car and true to his professionalism, Shea made sure that these were done to satisfy us. Hendrik agreed to fix the minor problems that we identified and asked us to give them a week to fix them before we picked the car the following week. Hendrik actually provided a loaner car for us after we had completed all the negotiations to buy the car. Since we got the car in May 2016, we are glad to report that we have been happy with the car and we have not had any major problems. The engine light came on a month after we bought the car and Hendrik made sure the problem was resolved to our satisfaction. In early May 2017, we took the car again to Hendrik for a touch up of the leather seats and Shea worked with us to get this done without charge. Shea made our trip to Charlotte to buy this car a worthy experience and we will highly recommend him highly to anybody who wants to buy a car from Hendrik to work with Shea.
Gasper Gulotta

10 June 2017

Was originally extremely pleased with the experience, and I remain pleased with the Mercedes that I purchased. However my experience post sale was bad enough to turn me away from this particular dealership in the future. My tags were supposed to be sent within a month, but after a month I called to check and they were sent to an incorrect address. Not too concerned, I corrected the address for them and they sent it yet again to different incorrect address. Finally on the 3rd try it was shipped to me, at this point my temp tags were 2-3 weeks expired.

Secondly, I did not try to negotiate the price whatsoever, since I thought it was a pretty fair price point. However, I did ask that if I was to leave that day with a car, they would need to send me a check for the remaining lease payments that I owed for my previous vehicle, which was agreed to. When I brought this up when signing papers they showed me the "number" on the paper and told me that this was the amount they would send me, and all was well. After begging for answers week after week they finally told me that they actually only took the amount off the sticker price, rather than sending a check. I shouldn't need a lawyer to look through the documents to make sure everything is kosher, I expect some integrity from sales that what they are telling me is sold, is true. I was supposed to receive some contact information for a manager, but this was never sent to me either. It became clear I would be getting the run around from here on out. I learned a lesson here unfortunately, but for sure I would not recommend coming here for this reason.

I typically always have good experiences as a customer, no matter what I'm purchasing. But the way this situation was handled was extremely disappointing.
Ashleyann Williams

23 May 2017

I just want to thank Sean and Eric for going above and beyond. I picked my car out online, went in to see it , and left off the lot the same day. There was no stress involved in this deal they got the job done . I am very pleased
Jameson LLC

03 May 2017

Love the car and the buying experience was totally enjoyable thanks to Chad Loveless. I appreciated his knowledge of product and his enthusiasm for Hendrick Motors. Great service time after time from this business. David Hayes
Darryll Devine

14 April 2017

Spent a good deal of time doing research and asking questions looking for just the right year and model with all the right options to suit our needs and budget. Initially we were contacted by Whitney who was most helpful in assisting us to narrow our search and then by Fred who helped us narrow our search even more, down to 2 - 3 possibilities the matched what we wanted and within our budget. Decided Thursday, 13 April 2017 to drive down to Charlotte and get a first hand view of the vehicles as well as a trade in value on our car. We looked about the lot and were asked if we needed assistance and we stated we were just looking and had a contact inside and were left to roam without pressure. Immediately on entering the dealership we were politely greeted with offers of assistance, and we just wanted Fred to know we were there. We were offered snacks, drinks while we waited at a table and everyone coming and going were most polite and friendly and though not intentional, had a military retired cap on and numerous employees and managers stopped to thank me for my service. Fred was as stated, not expecting us so it took a few minutes for him to find a break to see us, and he was warm,friendly and took us out to the vehicle he thought best suited but also in the row of other vehicles that came close. We opted for the one he and we felt best fitted our needs. Again, not having made a specific appointment, Fred was great about weaving us into various aspect of the appraisal and financing paperwork options and negotiations of the potential sale. We arrived late afternoon and by the time we left it was well past their published closing time but the General Manager who likewise had welcomed us and greeted us and Fred were focused on making sure we were happy than any pressure tactics on buyer. I must admit I was surprised that post detailing was a requirement for their sales, as my wife and I found the vehicle to be very clean inside and out. So, that took time as well and though everything was pretty much locked up, the general manager, finance manager and Fred all had smiles on their faces even though by now it was late into the evening and we still had an hour and a half drive home. Vehicle was filled with gas, mats were installed and Fred did a hop in the car walk through on all the gizmo's, gadgets and controls. We left in a Mercedes and were very happy with everything. SUGGESTION: Even if you are testing the waters or just looking, making an appointment could save you a lot of time. In our case, it would have taken an extremely good deal to get us to buy that day . so we were not planning on actually doing a buy that day and just have information to go home and discussBUT.the deal was just too good to pass up. Thanks to Fred and all the employees and managers. Always nice to feel YOU are appreciated from the very start whether you buy that day or are just shopping around.
Vincent Iamunno

21 February 2017

First rate dealership from front to back. The sales person, Joe Pulver, was consummate professional who was knowledgeable, patient, thorough and pleasant to the max. He made the entire car buying experience as simple as one could possibly hope it to be.

After we took delivery of our new E 300, we picked up a screw in our tire after only 67 miles. We immediately returned to the dealership and Joe had already alerted Brad Andrews, our Service Advisor, that we were on the way. The tire was beyond help and unfortunately, the model of tire was so new that it took several days to find. Brad immediately arranged for a loaner and took great care of us. He even answered several questions regarding the new car as patiently as possible. Both he and Joe were extremely helpful and understanding of our frustration after only having the car for two days and having to return it to the dealer. Tire was installed within minutes of its arrival and our car was delivered to us! Outstanding service from Brad and Joe, again! This is the way to treat customers!