About
Location :
Added by Jopie, at 12 March 2017
Opening Hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 7:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday Closed
Gallery
Add missing information
12 Reviews
-
20 December 2017
This was my first time visiting the service department at Hendrick Lexus of Charleston. Everyone was friendly, helpful and prompt. I thought it was awesome that they even vacuumed and washed my car as part of the service. I felt that I could trust them from the moment I walked in until the time I left. I will be a return customer.
response / report this review -
03 December 2017
Our experience at Hendrick Lexus Charleston exceeded our expectations. Sally Thackston was our Client Advisor and made the entire transaction a pleasure. She was extremely helpful in finding the right vehicle for us that matched our needs. I would highly recommend Sally and her team at this dealership if anyone is in the market for a Lexus.
response / report this review -
25 October 2017
I feel that this dealership doesn't do the necessary checks to make sure your car is safe, I went in and had my nav updated. Which isn't exactly cheap. I asked about my tires knowing it was time to buy new ones. They drove it back inside service, came back out and said tires were fine, They had a tire sale going on. I drive 2 hours home only to find out from Tire Town that showed my husband and I that my tire belts had separated and actually had two tire with holes that you could see inside the tire. When talking to the Service manager, he noted he had no records of that. Well just because they keep poor records doesn't mean it didn't happen. I've also been given my car from service in a downpour. No umbrella and it's not a good feeling to drive back to Myrtle Beach in wet clothing. I've waited patiently for the recall for the airbags to be replaced. Like 6 months of wait. I had an appointment during Irma that clearly was no problem to reschedule. But 2 months, They did get me an appointment a month sooner. I take care of my 2010 is350c with 36000, miles on it. I've been in customer service all of my life. Never would I make someone feel like the customer was a problem. They treat me so rudely there. One service man I won't deal with because he's so degrading. Like I don't know how to start the car? Really? I grew up with cars and could do a brake job and replace a headlight faster than he can get up and get a cup of coffee. Unfortunatly for me it's the closest dealership. I bought a Land Rover from Hendricks in Charlotte. Totally different experience. I recently considered buying another one car from Hendricks. But I went elsewhere. I can’t see spending any more money with them.
Sure the sales areas can be fine to work with, but if you have to deal with recalls you’re stuck. By the way Hendricks Land Rover and Audi in Charlotte SC are great!response / report this review -
20 October 2017
My purchasing experience was a very pleasant one. The salesperson was extremely nice and knowledgeable. She took the time to answer my questions and ensured that all of my concerns were addressed. She was patient while we decided on which Lexus we were interested in. While communicating with her; she did not pressure us to make a purchase. She gave us the time to make an informed decision. We were not interested in purchasing on that day; but wanted to view our options. The salesperson was so nice and professional; she provided a relaxing atmosphere that is not typical at many dealerships. Because of her excellent customer service; I decided to purchase on the same day.
The salesperson was very welcoming and provided an experience that focused on the customer and our needs. I have purchased many cars in the past; but the experience with this salesperson was the best by far. Purchasing a vehicle can be overwhelming at times; but because of the sales person’s excellent customer service we were extremely pleased with the purchasing process.response / report this review -
22 September 2017
Great salesmen, I do not usually purchase vehicles from dealerships. I do not like to deal with all the haggling and run around. But I stopped in and met Lloyd Walker, he made my wife and I feel at ease about the process and was not pressuring us into anything. I would highly recommend Lloyd to anyone looking for a vehicle at a fair price
response / report this review -
14 September 2017
My husband and I were very pleased with the Buying experience that we had at Hendrick Lexus of Charleston. The sales personnel, the finance department, and especially Mr. Weaver went above and beyond to make sure that we were satisfied with our purchase. We love our Lexus GX 460 and would definitely recommend this dealership if you are looking to purchase a new or used car.
response / report this review -
15 August 2017
Great car, I have owned five RX's, 2001, 2004, 2007, 2012, and 2013. Excellent service, I like working with Tamera, great service rep. Reliability and service keeps me coming back to Lexus in a luxury car market. Sales, Lloyd is kind and courteous and very knowledgeable about the product. He went the extra mile providing a great sales experience. I'm old school on buying used cars. Price negotiation could have been better. At least come away with a fair price and not pay dealer asking price.
response / report this review -
31 May 2017
There's so much positive to say about HLC, that it can't all be said. Naturally, the salespeople and service department employees are top-notch, but I write this review in the vein of: "the smallest things often make the biggest impact."
On occasion I take my 5 year old son with me when I have a service appt. He loves the little childrens' play area; looking at all the cars; the loaner vehicles; and most especially the snacks.
There's a lady named Leslie who, whenever she sees he's with me, always personally hands him one of their freshly baked cookies. When she does, he thinks she's made it special for him, and he's lit up from ear to ear the rest of the day.
Sure, Lexus costs more, but it's a premium brand, so service costs are something a Lexus buyer anticipates going in. It's nice to know, though, that Lexus extends premium treatment to its customers, even well after the sale has been completed. And when an employee goes above and beyond to make a little boy's day, that speaks volumes as to the culture of the business. Thank you, HLC for hiring such a kindhearted as Leslie.response / report this review -
25 May 2017
One of the easiest car purchases I have made. Good selection, no pressure and excellent pricing and service. Would happily do it all over again.
response / report this review -
23 May 2017
They had the car with the features I was looking for, and we were able to come to terms very quickly, dealing with Mr. Lloyd Walker was an enjoyable purchase.
response / report this review -
21 March 2017
Excellent Service Department. I personally like booking my service appointment online so I can see all the available open time slots, but I can still choose my service advisor who, after 200K miles knows my car. I have worked for dealerships and can say that from a customer perspective this Dealership is top notch. My next car purchasing decision will be highly slanted towards Lexus so that that they can service it.
response / report this review -
19 March 2017
Sumter S. de Brux is an asset to Hendrick Lexus. He is pleasant, attentive (without being pushy) and honest. While looking for a Lexus, he listened to our needs and directed us to the cars on the lot that met our needs. He never pressured us and let us take our time in choosing the car best for us. He is the car sales rep that you hope you get when looking for a car. He gave us great customer service! Such a delight to work with. We are very happy customers! I love our Lexus!
response / report this review
