Name: Hawthorn Suites by Wyndham
Address: 0315 Chambers Ave, Eagle, CO 81631, USA, US
Telephone: +1 970-328-3000

Hawthorn Suites by Wyndham is a lodging, located at 0315 Chambers Ave, Eagle, CO 81631, USA. They can be contacted via phone at +1 970-328-3000, visit their website www.hawthorn.com for more detailed information.

Location :

0315 Chambers Ave, Eagle, CO 81631, USA

Contacts :

Added by Jopie, at 09 June 2017

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Kyle Mallard

14 February 2018

I stayed at the eagle location in Colorado, in a 2 bed suite. I was there for three nights, but they only made one of the two beds, and only one time. I thought that was odd. It was loud overall, mainly due to it being a hub for budget conscious skiers coming to vail and beaver creek. Breakfast was fine, and the expected amenities in the room were fine. Nothing was great, or stood out, but it was all adequate.
Jessica Clay

14 February 2018

When I went to check into the hotel after the 15:00 check in time they didn't know if they room was ready. The hotel staff was setting in the commons area chatting with no ambition to go check. We were asked to "come back in 20-30 minutes." I had selected the "Mountain Views" and while checking in asked if the room had a good view of the mountains "why does that matter, they're just mountains" said the girl at the front desk, then they gave us a room that faced the parking lot. The rooms though newer were dirty, there was hair on the sheets and pillow covers, the bathroom was dirty. Thankfully the rooms were large and the beds were comfortable. Though Eagle doesn't have a lot to do it provides easy access to I-70 to get you to other fun mountain towns. The first floor had a bad smell to it the entire time we were there. The key card stopped working to open the doors to the stairwells on the second day, when I asked the desk attendant if he would fix my card so that it would allow me access to the stairwell doors his response was "sometimes they work sometimes they don't" and refused to try fixing the problem. Evidently I wasn't the only one with this issue because the door remained propped open for the rest of my stay - by others, so much for security at the hotel. While checking out the fire department & an ambulance arrived, the staff was too busy chatting among their selves to open the door for these emergencies services and offered no help to check out either.

Update: In response to the manager, Anna was nowhere to be seen as the EMT's struggled to get the stretcher through the door while coming in (though she stated that she was there to greet them). We were checked in after insisting because it was check-in time and we had nowhere to go for "20-30 minutes". Furthermore, it would be my recommendation to host a hospitality training for your staff. Hawthorn suites in Eagle stands as the WORST hotel I have ever stayed in and I would NEVER recommend anyone to waste their money to stay here.
Manolo Luciente Monet Sanchez

07 February 2018

Nice hotel, friendly service. Wish the pillows weren't so soft. Around a pretty decent burger place.
John Coelho

30 December 2017

Not real clean. Bathroom smells like mildew. Very "dated"
My main issue was with the staff and customer service. Their printer was broken. When I inquired about the printer function, I was told that it had been broken by a customer last week. I was told that it cost $400 dollars, as if that were a lot of money. I suggested that after a week it would be appropriate to walk over to Costco and buy a secondary until the primary could be fixed. The desk clerk was clearly agitated and got downright short, when I asked if we could use the printer behind the front desk.
It was clear after the second day that the management staff certainly lacks focus on customer service.
We will never use that hotel again.
Duane Frost

28 November 2017

Very nice and helpful staff. Room clean, bed was clean, comfortable and welcoming. Kitchenette was clean, bathroom small but sufficient. Would definitely stay there again.
Park Brady

29 October 2017

Rooms are tired but clean. Indian food at restaurant is great. Staff is trying but needs more training is English language. Didn’t know what we were ordering from the bar
Deborah Finn

15 September 2017

Beautiful and convenient location. Staff was very good in spite of getting slammed with guests. Hwy 70 was closed down the road. Luckily we got a nice suite.
Aaron Bailey

05 September 2017

The staff was wonderful, albeit young, the amenities were ok, but the place was not exactly "clean". Things needed to be dusted walls needing a good cleaning too. Overall I doubt I'll be staying here again.
Otto Sagastume

12 August 2017

Magnificent hotel. It is clean and I really like that it has a kitchenette with very clean dishes and everything you could need. The best part, its only a short drive from Vail.
Valerie Martinez

22 July 2017

It's ok. The bedding has stains. It's definitely older. Small. No pool. Not super professional. But affordable, I guess Wouldn't come back.
Craig McEwen

09 July 2017

While it is affordable, and the location is great, Make sure you don't forget anything! They don't have anything complimentary (toothbrush, q-tips, etc.). This place is great if you have a dog, however, better hope your neighbors dog doesn't bark throughout the night.
Tara Nichols

27 June 2017

Overall the Hawthorne is a nice and clean place, but I used to work in the hospitality industry and there are so many little things they could improve to make it a great experience. There was only one packet of coffee to make in the room, and it was decaf; and no add-ins like creamer packets. We called down twice for extra garbage bags and neither time did someone come up. It's attention to detail and following through to meet a guests needs that go a long way and make it break an experience.
Troy Fisher

18 June 2017

The king room was large by hotel standards. The staff was helpful and friendly. They ended the breakfast too soon as they were already cleaning up by 9:30. It should be at the earliest 10:00. It was a clean and respectable place where I would use again if in the area.
Matt Bratton

16 June 2017

Overall, for the price, it was a good visit. Rooms were updated which was nice. Cleanliness was ok, blankets/sheets could've been better cleaned. Breakfast was pretty standard. I would stay again.