Not really up to Hampton's usual quality. No hot water, first morning. Had to go outside to a door that allowed us to use an elevator. Clerk told us our room was 302 and gave us access to 303. That necessitated another trip downstairs to straighten out. Room was clean and breakfast was very good.
Room was newly renovated, assistance at the counter was very friendly/helpful. Good location with plenty of restaurants in walking distance. Breakfast was fine only there was very little seating for breakfast.
I am writing the review for my mother and wife who are currently at this hotel as we speak. They had left the room prior to the maid coming to clean the room. When they returned my mother had jewelry that was missing and someone had gone through her suitcase. CLEARLY this is unacceptable and you should contact the front desk because they will help right? NOT AT THIS PLACE. Stephanie is the most unprofessional “assistant manager” i have ever heard of. I sat as my father was speaking to Stephanie on the phone trying to explain why it was important that she should know something was stolen. Not only was she extremely rude on the phone stating they are refusing to tend to their room because their employees are at risk, she also LIED to my father on the phone. Her story is my mother watched the maid as she cleaned and she spoke directly to her, obviously this is not the case and the fabrication isn’t even close to the truth. DO NOT stay at this hotel if you value respect and decency from the customer service or maid service. And i would like to add that if you, Stephanie, are reading this please feel free to ask for my contact information I WOULD BE GLAD TO SPEAK WITH YOU ANYTIME.
Not focused on the children when it comes to the tv channels. Channels that are presently being offered are for 12 + year old children.
Please offer Disney, Nick Jr. This is important, because even though they show cartoons in adult swim it does not mean a 5 year old can watch.
Too bad I can't give this hotel ZERO stars and still write a review! I've stayed here several times in the past for swim meets, however, this time, even with a confirmation, my reservation was cancelled the very day I was supposed to check in, because of a "flood." Yeah rightI don't believe there was a flood. I believe they overbooked the hotel and after they charged my bank card, they cancelled my reservation. I was told by Stephanie, that she had made arrangements for me, which she had not, and that I would not be charged anything extra - which I was. The other Hampton that she supposedly made arrangements with, had not received any information from Stephanie and to make matters worse, they too charged my bank card an additional $440. This also resulted in $70 worth of NFS charges with my bank. So, picture this - I'm out of town with my son for three days with no money for food, gas or anything else! Their response?? I am going to receive 1,000 Hilton honor points for the trouble! Wow - thanks a lot! I'm not holding my breath! When I called to ask why I am being charged even more, her response was "Well, ma'am we could've just cancelled your reservation and let you find another hotel yourself!" Wow - now that's what I call real customer service - I will never make another reservation at this hotel again - they overbooked and cancelled me after they charged my card, of course! ZERO STARS
We checked-in very late due to a truck exploding in flames on the highway. I didn't expect the gentleman to be super friendly that late a night. However the next morning a few ladies were at the desk and were nice. The continental breakfast is great. The rooms are an upgrad compsred to other hotels. Super chic! Nice business center and convenient store for some must needed products. Laundry room is great for all those wet bathing suite and towels from your fun-filled day. On the day of check out the outdoor pool was out of commission for a few hours. The front desk extended are check out time so the kiddies can enjoy the pool. Area is surrounded by every store and fast food place you can think of. Great location & close to Lego Land!
Stayed for 2 nights. My second night there I went down to have a cigarette I went out on the side of the Hotel where they keep the benches at. On my way in all I hear is an argument and it was going on at the front desk. I'm guessing it was employees because I heard one employee say what's it to the next employee if money is being taken out of the drawer. It sounded like it was getting a bit intense so I just toom the stairs back up to my room. Other than that awkward moment my stay at the hotel was pretty good breakfast is good beds were okay nice size room.
Stayed here a few days ago. Front desk lady Anna was very nice and check in was fast and easy. Free breakfast descent size rooms, and access to the pool till 11 great stay. Housekeeping did a great job as well thank you all.
Lenny aka the manager unbeknownst to me at check in, was most accommodating as we changed room reservation type. Rooms were clean, parts of hotel were recently updated, and overall best Hampton inn I've stayed in mostly due to staff
As expected for the Hampton brand. Rooms are clean but the place has that unavoidable Florida musty funk. Pool was decently maintained and nice for a quick dip.
Boys enjoy my stay in the Hampton product line. This hotel was no exception. Room as well maintained, Lobby beautiful, staff friendly. Highly recommended
Really clean and comfortable. Staff is always pleasant and informative. Great beds. The only suggestion would be is to have a safety bar in the shower. Breakfast is wonderful with all you could want. Drinks are available all day as well as popcorn in the afternoon and warm cookies in the evening. Lots of choice restaurants. Located behind Outback and Red Lobster. Walking distance. Great place.
My husband was in a softball tournament close by and we stayed here this past weekend. I was very pleased to see how clean and comfortable the rooms and hotel were. The complimentary breakfast was very well stocked and had a lot of variety. The staff was also great!