The staff! Our housekeeping representative, Chanet was a beautiful blessing! She loved on our children and made us all feel like family. The executive housekeeper, Katina also loved on our kids. Everyday, we saw either or both of them and it just brightened up our day. I pray that the Lord blesses them highly. We moved from SC to NC and they really eased the transition for us. The facility was immaculate! The indoor pool was fabulous! The breakfast was delicious! The room was clean and comfortable! There's nothing bad about this place. Anytime I get to visit again, I'll be there!
Nice hotel!! The weather was too bad to go home, so we stopped at this hotel for the night to wait out the storm. The staff was friendly, beds were comfortable, and breakfast was great. They present you a rubber duck in your room to take with you on your travels. It's really cute and you can see all the places Quacky has been in a photo album at the front desk.
The young lady at the front desk was simply amazing. I wish I could remember her name. We arrived at the hotel around 1:30pm and she did not hesitate to allow us to check in early. Great smile and personality. Now I must say that the second shift front desk were not very welcoming. I spoke to them twice at exit and entering the building. No response or reply at all. Other than that everything else was wonderful.
After spending all Saturday night driving on I95 in bumper to bumper traffic, arriving at the hotel at 9AM, the staff cleaned a room and allowed an early check-in for us to get some well needed rest. Very happy with the service.
Hands down the nicest Hampton Inn I have ever stayed in. Upscale surroundings that you don't usually see in a Hampton along with very spacious rooms. I only wish that I had spent more than just one short night at this location. It has an indoor pool, exercise room, and other normal amenities of a Hampton. But you can see that somebody put extra effort into some of the design elements. This is a great Hotel to stay at in Lumberton
This is an awesome hotel! Friendly staff with excellent knowledge of the area. Very clean, modern and comfortable, will stay there for sure next time in the area.
Very clean, it's new so that helps, but it was impeccably cleaned. Joanna did a great job in room 417 on the housekeeping! So good, in fact, that I left a tip and I rarely feel compelled to leave a tip because any room I stay in is rarely that clean. I was impressed.
28 days here and every day was great. The staff are some of the friendliest I have encountered in all my travels, it's clear they focus on customer satisfaction. I would stay here again in a heartbeat and recommend it to all passing through the area and need a nice place to rest your head.
The rooms are very nice. You can tell the hotel is brand new. Very disappointed that there is no guest laundry room. We are here with a baseball team, and in past experiences with other hotels with no guest laundry, hotel management was kind enough to take our team's jerseys and wash for us. They even foldednot in this case. I'm rating the hotel a 2 because I feel a guest laundry room is a necessity. I will pay closer attention to this the next time a book a hotel room.
You may want to consider turning the guest room located in the lobby/dining area (which makes no sense at all) into a guest laundry room.
The front desk staff, and especially manager, on the evening shift were incredibly rude. Can you tell me what the purpose of the area with the flat screen televisions with sports channels on is, if not to gather and socialize? You may want to train the evening shift manager to be just a little more professional.
We recently stayed at your hotel and I must say I was very impressed with the room and the staff at the front desk. However I am giving you 4 stars instead of 5 because we were there for 2 nights and after being there for one night we got up the next morning and went out shopping, etc until late afternoon, evening. When we returned our beds had not been made, trash had not been emptied and no coffee had been left for the next morning. I stopped at the front desk and got coffee for the next day. We had been left clean towels so they did come into the room but that is all they did. Hope next time they will do better!!!!
WOW. Gorgeous new hotel. Friendly staff, Kim was my go to for things while I was on property. Love the fitness center and the pool omg wish I would have brought a suite because it looked just oh so inviting. Awesome breakfast! A must stay if you're looking for a great stay in Lumberton, NC
Very nice and clean hotel. Shower was awesome! Only been open 8 months so looks like new. Staff very friendly and helpful.
Very good breakfast. Rooms were clean and quiet. The electric window shade cut out any light from the area at night. Great feature. Staff were wonderful and very pleasant.
The shower was magnificent. Best shower I've used in my life. So spacious and the water pressure was so strong. I would stay here even if literally the only thing in the room was the shower. Once I got in I did not want to get out.
This hotel is beautiful! I love the modern decor and the outdoor fire pit was my favorite! Everything was so clean. Front Desk was friendly and helpful when checking in and out. Breakfast was well stocked. I only had a waffle but it didn't burn unlike my last experience at a Hampton Inn. I recommend staying here if you need to stay near Lumberton.